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Jira Service Management
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When we create tabs in the ticket screen,the first tab always takes the name "General" - even if we edit the name inthe screen configuration,it always says general in the ticket . Is there anyway to...
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Hi there, I am attempting to set up a scheduled task using automation to create a ticket for a monthly task. I have the bulk of it working but am struggling to get it to edit the Issue Type. ...
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Hi! Since this has been on the backlog for so long https://jira.atlassian.com/browse/JSDCLOUD-4519, I would like to ask if there's a way to actually detect new user using scriptrunner and them t...
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I want to create a complex JSM project and it will essentially serve as a template for multiple JSM projects. Is it possible to clone it, including portal and automation?
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I feel like I'm running in circles trying to figure this one out. I've added approvers to a couple request types but at this point the customer has the ability to type in the email address of a...
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I need to be able to bulk change owners and permissions for filters and dashboards. I understand this is not possible with Jira Cloud out of the box. I am trying to use script runner to...
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2 knowledge bases linked to our project, one we want customers to see and use and the other we mark internal to techs and not have the send the internal articles to customers. Theres no easy way to s...
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Hi all, So I created a request type but was under the wrong category on the side. Is there a way to move it? I know I can just delete the one and click on the left and re-add it, but just ...
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We have a new user in IT here we invited to the portal, and he never receives the verification email. This is on Jira Service Desk, cloud version. He gets the invite, and he goes in to set up ...
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Hello, I am using JIRA SM 8.18.1, my question. I want to remove the search bar that is on the portal home page. Thanks for your help MB
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We have so many filters that have been created it is extremely difficult to find which ones are in use on what dashboards. There are many created by people who no longer work at my company and we hav...
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Hi Everyone, So far my search did not give me proper results. My Use-Case I've got Company-Software, that I want to create requests in our Jira Service Desk, based on automated QA results. I...
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Hiya, We currently use the Insight App within Jira Service Management and it will be no longer available as a standalone app from the end of March. If you are currently using Insight, what are you l...
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a manager has requested all his employees by linked to him so he knows when they open tickets
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I'm struggling with something that I believe should be relatively straightforward and easy - how to import the zip file created by a discovery import. I've executed the discovery import and have a z...
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In our customer portal, we have a number of forms where we have pre-selected an option from a drop-down field, and the field is required. When the customer simply accepts the pre-selected value of t...
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Good morning I would like to know how to install insigth in Jira Service Management cloud.
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Bom dia, estou com um problema no momentro do envio da satisfação, acontece que a avaliação de satisfação é enviada para uns e para outros não, tem caso que para a mesma pessoa que abriu vários chama...
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I would like to create a common rule (automation) for all my projects which can move the IssueType in StatusCategory=3 to Status in “in progress” (StatusCategory=2) When a comment is added to m...
260 views 2 0 Deleted user February 14, 2022 -
Hi there. I am a JIRA admin for our organization and recently installed the Loom App for one of our JSM tenants. The users reported loosing it after migration to On-Prem to Cloud. T...
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Hello, I've just joined an organization that use Jira as tool for Service desk, general work tracking etc. We have a need to develop a demand management tool with a work flow. The tool would intake a...
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Hi all, is possible to select only the organizations where the user indicated in Reporter field is part of it? For example: user example@eg.com is part of organizations "A" and "B", but not "C". T...
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Hello, I am looking for a registry to add to JIra Service Managent. I need to manage supplier's registry (name, contact, and so on) do you have any idea of apps to add thank you
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Hello community I would like to ask about is there any solution to use SSO Google Authentication in the custumer portal for jira service management Thanks
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Hi, I am looking at these two support documents ( https://confluence.atlassian.com/jirakb/importing-insight-object-type-with-attributes-referencing-existing-objects-1095240988.html ) and ( ...
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