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Jira Service Management
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Tengo un sistema para la elaboración de requisitos y quisiera integrar las herramientas de diseño UML-Online, como lo hace JIRA y quisiera saber que debo hacer, donde puedo obtener los permisos.
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My requirements are pretty simple - I am on the free plan, with my team using all 3 licences. We need to have a 2 step approval process: 1. Peer Review (1 person) 2. Business approval (1 person ou...
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Hi, i want to clear all cookies in an time interval. The URL is secure/admin/user/AllUsersRememberMeCookies.jspa But every time i call it with a proper User i receive...
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I'm looking at the release notes for Jira ITSM and there are a heap of features that I simply don't have access to. Is it the case that they haven't been released to me yet, or are they not available...
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I have a Service Desk Portal with 2 projects currently visible. I've created a new project as a test and the project has appeared on the Service Desk Portal! Is there a way to change this so the pro...
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Hi, Cheeky question perhaps. We have 3 agents that work on tickets in Jira, however I've been asked to design a change management process that will possibly involve another 5 or so people. These pe...
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Hi , Im trying to connect whats-app-connector-for-jira but the connection page not loaded. some idea ?
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how can i export the JIRA workflow in to a PPT or excel or word , so that i can adjust the boxes and colur arrows for a human readable / understandable format?
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Unable to hide other projects in customer portal. It is showing all the titles of all the pprojects. There is no option in customer permission or permission to select a specefic project that should b...
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Hi there, Does anyone know if it is possible to just display all the assets a user has assigned to them in Insight on the Agent view for incidents and requests. This is a handy way in our current s...
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Quando se tenta editar uma automação, na publicação aparece o seguinte erro: " Erro desconhecido. Recarregue e tente de novo." em Configurações do projeto/Automação
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I'm not sure if this was possible in Jira Server and it's not on Cloud, but is it possible to change the priority directly from the queue? Sometimes I find myself having to raise the priorit...
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TLDR: Closed vs. Canceled and Resolved is confusing. Trying to learn why it exists and how to use it appropriately. Detail: I'm new to Jira service management. My old ticket system had th...
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I set up an automation to change resolved tickets to closed. The automation works fine, but I receive e-mail notifications every time the automation completes. If I manually close a ticket, I do not...
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Hello in our Service Desk, I have a customer who did not previously log in and wanted to now. I deleted their account and re-added him, however, he is not receiving an email. we have another customer...
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We have a 5 business day SLA for new user provisions, I need a JQL query to see tickets where Due Date is less than Created Date plus 5 days
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Buenos dias comunidad atlassian Amablemente les pido ayuda, el día de hoy se me ha presentado un inconveniente. Lo que sucede es que muchos tickets que me llegan a X proyecto, tienen que vinc...
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We have about 300,000 issues in JSM that we need to migrate from server to cloud. Is there a way to batch up issues (lets say 50,000) and migrate them separately in stages?
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Hi all, A customer of mine is in the process of deploying Jira Service Management DataCenter. JSM will be used for ITSM and ESM usecases. A couple of service projects and one ITSM project ...
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Hi guys, I'd like to know how can I do to make indicators by the satisfaction rating. Could guys help me with this doubt? Best regards
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Hi! I currently use Confluence and JSM to write and publish documentation. Lately, we have been developping video tutorials and would like to publish them on a page that would look lik...
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When upgrading our Jira Service Management software, I am getting through the guide as normal and when clicking finish and start JIRA, there is no response or any services started. I tried using the...
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Hello guys! I am working on a new automation but having trouble getting my filter to pull back the details I need. I am looking to create a filter to show all issues that have been in the status "Wi...
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I'm looking to see about having a live demo of Service Management. I have not been able to locate anything. There are several videos online and we are willing to do it that way, but a liv...
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Hello, I have setup Jira bilangual (Dutch and English). When I use automation to assignee a ticket to a specific agent based on the Request type I have noticed that translation is an issue. Custome...
Related collections
Atlassian Community Events
| User | Count |
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| 30 | |
| 8 | |
| 7 | |
| 7 | |
| 6 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT | ||
| May 29, 2025 11:41 AM PDT |