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We are assigning ticket to correct person still it is throwing error.

Sailaja Ponnala
June 27, 2022

Hi team

 

I am facing an issue , while we received a ticket which is unassigned to anyone,then if i want to assign it to myself it throwing error,then i am opening the ticket and i am going to edit option then i am setting assigne means it is getting updated, directly if i Choose in work flow, assign transition it is throwing an error.

 

If ((assigne=="jira Admin") || (assignee==""))

{

return false,"please assign to some valid assignee other than JiraAdmin";

}

else{

return true;

}

This is script i tried could please help how to set assignee and how to update directly without going for edit screen.please suggest me

 

 

Thanks and regards

Sailaja 

 

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