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Jira Service Management
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When a notification (of new tickets and such) is sent to the email, the ticket number is written last. Is it possible to place the MSN + Number back as first thing??? Please find attached image for...
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Hello, We have created some dashboards but rather than having to go in and edit each week using the custom date range which only allow you to look backwards. i.e. today's date is July 26th and I wa...
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The person who set up our Jira for our organisation is no longer at the organisation. How do I remove him or change so I am the organisation administrator. I am already an administrator.&...
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Hi Team, We work with JIRA Service Management (DC). Recently few of the customers created tickets through the JSD Portal with "&" in the Summary or any Multi line Text fields. The text after the...
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Hi, does anybody know what is the correct IQL to find just the names of the objectTypes, or even if it is possible? I want to return the list of Hardware object types from my IT Assets schema. I can...
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I have created a sub-task for which I have a single screen that handles all actions (Create, Update and View). In the Parent when I create the sub-task, I would like this screen tot pop-up s...
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Hi guys, I am looking for a good way to get an monthly overview about the needed time for all resolved tickets per organization / customer. By that, I want to get an report which I can use f...
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Hi there. We have a problem wherein older tickets might get re-opened, which were worked on by staff who has since left. Their accounts get deactivated during off-boarding, but technically ...
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Hello, How the end user (who raised the support request) can download the report in csv from their panel.
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Overnight we've seemingly had a change to our Jira environment, we haven't in the past needed to select a request type, or have it appear when we create an issue. Now Request type appears and is defa...
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Hey team, I created a new form in JSM. I have it in our portal and everything looks good but the won't form can't be submitted as one of the sections has an infuriating 'choose at leas...
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Hi Quick question. We used to pay a flat rate $100 for our JSM instance (with 3 agents). This converted itself 3 days ago to a Free Plan and no option to continue with the plan we had before. Did A...
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Rest assured this is not a question of disabling notifications all together. This is about removing notifications to a specific user, in the middle of a ticket cycle. Scenario/Needed: -...
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I am trying to create an automation to send an email to group when a change ticket is entered. Here is the automation as I have it now: This is the result in the email: ...
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I was hoping to use the "Group by: Category" feature in a project in Jira work management. By default, when you use that option in the List view, all the issues are 'Uncategorized'. So I thought I ...
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I'd like a list of tickets whose due date is greater than x days ago. I would want specifc columns in the list and then I would want the list of all overdue tickets emailed to a group of...
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Problem is when i'm trying to reach our cloud jira api using token, i always get 500 error Even when i'm trying the code from the docs ```curl -D- \ -u email:token \ -X GET \ -H "Content-Type: a...
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Hello, I am trying to import CSV to Insights, e.g. I have an existing Object called "Facility" and "Department", I'm importing the list of Department and their Facility under the "Department" objec...
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We are migrating to Jira Service Management from ManageEngine ServiceDesk. We started discussions with an Atlassian Partner Consultant but decided to proceed on our own. The consultant got us started...
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Hello, I would like to follow the time spent directly from the list view but the field ("Time spent") is not available in the list of field to add to the view. Can you help? &nbs...
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For some reason, we have a customer that cannot be added into the JSM project as the authentication when entering the customer states the email address not valid... the email address ends in a .coop ...
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Hello. I need help with figuring out why this transition of Non-Prod Approval is not working. It worked once before in another workflow that was replaced but now does not work in the new transition. ...
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Hi. I created a single choice custom field with multiple choices. Now i need to add more option or delete the existing option. (I am newbee :)) I cant see the options i only can edit descriptio...
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I'm wondering if there is any good guidance for migrating from Cloud to Data Center? All I've been able to find is info on going from Server to Data Center, or from either of those to Cloud.&nb...
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Wondering if anyone can help me figure something out, I'm trialling JSM and have figured out that the simplest way to make sure internal users get notifications for tickets raised, updated etc. would...
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| Subject | Author | Posted |
|---|---|---|
| 3 hours ago | ||
| February 17, 2025 1:01 AM PST | ||
| February 11, 2025 3:50 PM PST | ||
| February 10, 2025 9:06 AM PST | ||
| February 10, 2025 5:31 AM PST |