Community resources
Community resources
Community resources
Jira Service Management
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There is a form that creates a ticket for onboarding a new user. On the form there is a date picker field that maps back to a jira custom field called "Start Date" The When filling ...
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When a customer replies back to the email they receive for an existing JIRA Issue, it creates a new JIRA Issue. What do I need to do so their reply is added to the comments of the existing JIRA Issue?
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In Work Management projects there is a "calendar view" after Summary, Board and List. Service Management only has queues. Is there a way to view all tickets via calendar view?
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Is this possible? We have people being assigned too much work and need a way to "cap" it.
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paritial cloud migrating projects from jira server 7.11.0 to Jira cloud
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Hello everyone. I'm pretty new to Jira and Jira service management, and have run into this problem: After migrating a Data Center Jira instance to another server, Jira Servicedesk is trying to acces...
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Hi, I wanted to add a section between the start point to do, a block name waiting for approval, but it didn't let me delete the transition link. What is the problem?
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Hello, We are evaluating JSM as an alternative for our current ticket system. We've created a test project to play with and one of the first steps was to enable mail support. When trying to...
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Hi All, We are trying to upgrade 8.13.x to 9.x, wanted to check if it is possible to upgrade it directly and also do we need to do it 8.13 to 8.5 and 8.5 to 9 and then 9.0 to 9.2? Thanks...
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In Jira Service Management you have a standard reports page. One of the reports is Workload of the workforce. This should only contain our workforce, but as seen below, it also includes s...
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i am trying to get some order in the side bar when working with tickets but only have 2 field "ditails" and "more fields" can i somehow add 1 or 2 more dropdowns of these on the right?
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Within customer-satisfaction I can see we can change the text of the star-rating from "How was our service for this request?" How can I change the text for screen that follows that from ...
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Hey, is there any way to print only the QR code out of JSM Insight? Currently we have some extra information which is typical for a print out of the browser but it makes that our QR labels ...
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I want to add common test steps in bulk create test cases
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How to hide field in transition? The previous Jira admin has a lot of custom fields but he is able to manage to hide it when I transition a status. How do I do that?
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Hi, Can some one will help me out how to create multiple workflows in single workflow in JSM. Thanks,
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We switched from a Google workspace account to an M365 account. We are unable to receive Jira project email alerts as a result of this. We intend to update the M365 SMTP server address, but it does...
- Question
- jira-service-desk
- jira-service-management
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Per the subject, if a person is a VIP (recorded in the issue from an Insight lookup) is there a way to make the issue in the queue 'All Open Issues for example', maybe showing the reporter as a diffe...
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Hello, In looking at the Jira applications overview, I see that Software Projects come with Agile boards meanwhile Service Projects come with a Portal. Is there a world where ...
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Deseo que las respuestas de los campos siempre se guarden en mayúsculas
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I have built out an automated process for approval of change management requests. I need to split off a sub-set based on custom issue types. I have built a custom field mirroring the OOTB...
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Is it possible to configure the Jira Service Management Cloud Opsgenie integration in a way that will create a Jira Service Management Issue when an Opsgenie Heartbeat Alert is created? If i...
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boa tarde estou utilizando a plataforma jira a 1 anos e nunca tive problemas, fizemos a criaçao e desde entao nao editamos nada internamente no dia de hoje 28/09/2022 fui acessar a ...
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Team I have set the rule for automation - ticket needs to be assigned based on Region - Location - Assignee. In UAT i have tested it successfully But after moving to prod rule has bee...
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For some reason, I stopped receiving email notifications where I am mentioned as of Thursday. I have verified that my settings should send an email notification when I am mentioned and also attempted...
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