Community resources
Community resources
Community resources
Jira Service Management
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Even after following portal access and customer permission configuration guide to enable widget, it is not able to be enabled
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Hi team, How can I manage the accounts of Email notify when the tickets was created or changed status or done？ Now each account who login the project will receive the Email notify even they don't c...
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Good Day All. I am looking for recommendations on asset management tools that collaborate well with Jira and Insight. My company is especially interested in one that uses barcodes and scanners.
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Over the last few days, when accessing a ticket through a link (Search for open issues, click on an issue to open it's page), the issue page refreshes every few seconds. I cannot read anythi...
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3rd party apps? Plug-ins?
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I have an automation rule that creates and Insight Object when a workflow transition screen field is checked [Yes] I would like to be able to also remove Insight objects if [No] is selected. Looks ...
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Hey community, I want to remove my tickets in which they are canceled by the user which still shows me in the main screen. Which I don't want, I want them to go in separate column which I have custom...
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when I go to the url. The page redirects but will not load. in edge or chrome it just has blank screen. I"ve added the url to my trusted site. this didn't help. &...
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I am trying to create a form with approvals and the user would need to select one from the user search field but they just keep seeing No User Found. They are in a group that has access to the Browse...
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I am trying to use the OpsGenie API to create alerts that will go to a specified team. (This is on a running system with existing integrations and existing teams that I am trying not to bother). What...
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Hi everyone! Want to learn how customizing your Atlassian apps can improve workflows, enhance teamwork, and boost efficiency across your organization? Check out our new, 15-minute Lightn...
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Is it possible to automatically create customers accounts in Service management? We are using the platform for internal IT work, and would like to avoid employees manually creating accounts, and have...
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Hello, I've created organization for one project and I want to send to this organization notifications when public comment added. There is Customer notification scheme, where you can add r...
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Hi All. Here is our dilemma..... New JSM project created. They want to allow users a second option to create issues - Slack This project workflow has 2 approval ...
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Can a Sharepoint list be used to update custom fields in Jira Cloud?
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Como habilito a coluna para poder realizar uma pesquisa por Organização ?
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We have recently upgraded from JIRA ServiceDesk to the latest version of JIRA Service Management. We are using a datacenter install and host the JIRA server locally on our network. Everything works f...
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I have a groovy script that performs the following in a workflow post function: Creates a linked issue for each Insight Object value in a custom field The script works however I now want to copy ...
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Hi, I have a task to create Purchase order portal in SD. As must requirement is to have one purchase request with possible many purchase order positions (items that are ordered)...
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...or this object type with the following filter scope: objecttype = "Application" AND "Portal visibility" = "True" Now I want to keep the filter on the portal but on the agent view I want JSM agents t...
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Hi, We are facing issue as whenever a ticket is newly created in the Jira Service Management, there is a default comment added on the ticket "This issue was reported from the portal while the user w...
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Hi, community! I'm using Forms in Jira Service Management project to create issues. Forms are linked to request types and becomes a part of an issue description. In my project I need to make an appr...
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Hi, we have complaints from our customer that JIRA SM is to communicative regarding notifications sent to incoming automated mails. Since there is no direct way to opt-out mail addresses (should be ...
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I am trying to create a service board and unlike team managed boards I have made before this does not have the same simple configurability for creating fields etc. I have identified the field configu...
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Hello everyone! Can someone tell me how to delete this directory from a Ubuntu server? <Jira home directory>/export Comes in indicated in that doc: https://confluence.atlassian...
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