Community resources
Community resources
Community resources
Jira Service Management
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Good afternoon! The question is, why does the SLA fail if a response is being made to the client? We install SLA 13 h . Created >= Start of the day (15 h) And created < The beginning of the d...
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Jira service management creates new issue instead of adding comment, when the user replies to their own email. For example, 1. A@test.com sends an email to B@test.com 2. Before B@test.com ...
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Hello, I have created object schema and inside that i have my laptop object created, issue i am facing is that i am unable to have my insight field on the project of ITSM, I want to us...
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Is it possible to create a customer with permission to view existing issues only, without allowing the creation of new ones, and to add comments?
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Hi, I was wondering what kind of plans should we subscribe to to be able to use global automation across projects between JSM and JIRA? Is it enough to be on the Premium plan in JSM? Thanks for you...
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Hi, Can some one will help me out with the How to create Dependent fields relationship in Jira. I am having a fields called: 1. System: Sys1,Sys2,Sys3------- If i select Sys1 then below package n...
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Good afternoon! The question is why does the SLA get lost if a response is made to the client? thanks fo answers
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Hi there, I know I have missed a step somewhere but not sure where. I have a insight field which is linked to the reporter to display their assets on an issue. The field always displays ...
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Dear Community, I am looking for the following solution of the problem: We are using Tempoplugin to register worklog for each ticket, in many situations our tickets has some relationships to the ot...
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I'm usually more of a helpdesk user. We use the kanban-style project for our ticketing. We have a legal team wanting to set up contract reviews as a project. There's a template for that but I ...
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Has anyone figured out how to create an OG Team based on the members of a JSM Group? From what I understand, I have to create a new "Team" in Opsgenie that represents the same u...
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I'm not able to integrate my Opsgenie with Nagiosxi monitoring tool please help me to make my work easier
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We are using Service Management for people to submit feature requests as well as bugs for the internal software we use heavily as a company. I would like to take a bug or feature request and move it...
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I am having trouble administering Service Management... always an adventure over here. Also Google is little help as the query returns dozens of hits none useful. Specifically I need to see where a ...
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Prezados, boa tarde! No meu projeto, no campo de "Filas" da pagina inicial, possue os campos "Prioridades da equipe", e "Outros", gostaria de saber se tem como eu criar um outro campo adcional, que t...
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I have tried adding a user to Jira to submit tickets but they are not receiving the email invite. I have added and deleted the user about 4-5 times and they still are not receiving the invite. The us...
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Hello, Working on a Round-Robin to Email then Slack Automation Rule in JIra Server. When checking Audit log I see these two issues and its not auto assigning the issues. Not understanding th...
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Hello Community, I need help with the below-mentioned query, I have two projects A and B set up on JSM as Service desk projects. We create Linked tickets in Project B from Project A using Jira...
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- cloud
- jira-service-desk
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Looking to backup/clone JSM instance to sub-production so that we can perform development/testing. However, the last time we tried this it brought all our users and customers over and resent th...
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Hi everybody, I am new to my current organization. While playing with one of the Kanban boards, I've noticed something I haven't seen before. In the active sprint, when I move a Subtask of a User St...
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Hello all, I am trying to populate an Insight field with objects gathered from multiple linked jira issues. I can retrieve said objects via {{lookupIssues.Devices & Components.id.distinct}}. It ...
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I would like to have a dashboard that displays the prior weeks stats Monday-Sunday and then on each Monday it refreshes for the new prior week. I want to have a widget of created vs. resolved, satisf...
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I need to include in an email notification the smart value of the user that transitioned an issue to Done. Any help or tips appreciated!
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Hi, I'm having an issue where another Admin who has access to the same board I do, can't see automation rules and calendar scheduled commands that I've set up. When they attempt to create automation,...
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We have been manually adding emails and domains to the blocklist, which helps in blocking further spam tickets from the same sender. However it has become a daily chore and navigating all the way to ...
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Atlassian Community Events
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| October 27, 2025 8:46 PM PDT | ||
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| July 24, 2025 12:26 PM PDT |