Community resources
Community resources
Community resources
Jira Service Management
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Hi There, I'm liking the forms option now for Jira Service Management. And I've noticed that I can download the forms in a nice excel format. I was wondering though is there a way to bulk d...
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Incoming mail handler Test is successful but mail is not reflecting as ticket in Jira. Please help me with this. Thanks in advance for your great support.
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For Example, I'm attaching an img; here, I want to connect the employee object schema and the hardware object schema. And one more thing here, I'm unable to see all these object schemas tougher as a ...
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Thank you in advance to look into my post Due to security constraint, i need to have some sort of verification method of field "Email Confirmation to" shown on JSM Cloud for non logged in users. Thi...
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Hi Atlassians I was looking into editing resolution field and made some changes and afterwards deleted all of them again because it didn't work out for me. After all this suddenly a modal is po...
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Hello, in my separate date field, the value should be displayed = present time + 14 days But the code from the documentation does not work, please help! use scriptrunner (post-function) my code...
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Hey, So in my use case I got a couple of Insight objects e.g. Object 1 Object 2 and Object 1 has an attribute of type "Object reference (unlimited)" with some values (20+) Now I'm ...
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Hi there, Not sure if this is possible but would there be a way that if a "team" was selected as a custom field then a list of technicians is limited to who is in that team. I know it could be done...
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Can anyone please guide me on how I can connect multiple object schema? I've watched several videos on it, but I didn't find anything useful. I made 2 separate schemas named employee schema and asse...
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I received a message that the Atlassian integration, along with Jira/Sheets, would stop working on November 15th. Is this information correct? I use this format a lot here in my company and would lik...
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Hi All, I'm currently in the process of adding in laptops/desktops etc into Insight but can't figure out a way to be able to have a field that I can use as "Assigned to" which has a lookup which look...
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Hi All, We had the option to add new components when creating an incident or new request. This option no longer work. Have to select project settings->Components-> add new component Is ...
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Hello again! I had great success with my first question about setting up Opsgenie/Postman for maintenances and ran into another issue I need help with. Beginner with postman so I'm learning, and thi...
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Hi there, I am trying to build a double layer approval process that pulls a second manager from Insight if required. I have the first layer complete, where based on a selected product the approver ...
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I believe the confusion is the reasoning behind making the "Affected Services" a field that can only be used by licensed users. On that topic I have a few questions: How can we allow end customer...
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So I'am trying to make an automation that changes an field based on another iten field from another project, but to change the itens field I need to use a branch, and when the edit iten automation tr...
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The comment entry field is masked by the "Add internal note/Reply to customer" field, screenshot:
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I would like to have an Issue search that outputs the Watchers name/email Thanks
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Hi Team, I want to extract alerts data on weekly basis is it possible through scripting or any other method to automate get this data automatically on every Monday.
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Hi all! This morning I had one of our long-standing managers/Jira customers tell me that she has never received notification emails from her +100 requests. We have no other reports of this iss...
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Hello, I'm working in a Support Project and I'm trying to hide some request forms from the public view. What I need to do? I need that some requests will just appear if the user have the s...
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Hello, I've created a Form in the project settings and attached it to the issues that need this form. However, I'd like to use the REST API to fetch the values in the form. When using "http://<yo...
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Hi, A user is a member of a project and when he logs in he receives an error message. The cache has already been cleared and the error still persists. He succeeds only in incognito mode. Please ca...
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Hello, I am building a simple form application in Jira using the forge custom-ui. The app mainly uses text fields to let the user enter their information, but I am having trouble saving the informati...
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Hello all, hoping someone can perhaps help or has come across this before. Jira service management 4.22.3 on-prem server. We get a large subset of our issues come in via email handler which works a...
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