Community resources
Community resources
Community resources
Jira Service Management
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Can anyone please guide me on how I can connect multiple object schema? I've watched several videos on it, but I didn't find anything useful. I made 2 separate schemas named employee schema and asse...
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I received a message that the Atlassian integration, along with Jira/Sheets, would stop working on November 15th. Is this information correct? I use this format a lot here in my company and would lik...
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Hi All, I'm currently in the process of adding in laptops/desktops etc into Insight but can't figure out a way to be able to have a field that I can use as "Assigned to" which has a lookup which look...
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Hi All, We had the option to add new components when creating an incident or new request. This option no longer work. Have to select project settings->Components-> add new component Is ...
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Hello again! I had great success with my first question about setting up Opsgenie/Postman for maintenances and ran into another issue I need help with. Beginner with postman so I'm learning, and thi...
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Hi there, I am trying to build a double layer approval process that pulls a second manager from Insight if required. I have the first layer complete, where based on a selected product the approver ...
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I believe the confusion is the reasoning behind making the "Affected Services" a field that can only be used by licensed users. On that topic I have a few questions: How can we allow end customer...
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So I'am trying to make an automation that changes an field based on another iten field from another project, but to change the itens field I need to use a branch, and when the edit iten automation tr...
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The comment entry field is masked by the "Add internal note/Reply to customer" field, screenshot:
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I would like to have an Issue search that outputs the Watchers name/email Thanks
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Hi Team, I want to extract alerts data on weekly basis is it possible through scripting or any other method to automate get this data automatically on every Monday.
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Hi all! This morning I had one of our long-standing managers/Jira customers tell me that she has never received notification emails from her +100 requests. We have no other reports of this iss...
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Hello, I'm working in a Support Project and I'm trying to hide some request forms from the public view. What I need to do? I need that some requests will just appear if the user have the s...
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Hello, I've created a Form in the project settings and attached it to the issues that need this form. However, I'd like to use the REST API to fetch the values in the form. When using "http://<yo...
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Hi, A user is a member of a project and when he logs in he receives an error message. The cache has already been cleared and the error still persists. He succeeds only in incognito mode. Please ca...
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Hello, I am building a simple form application in Jira using the forge custom-ui. The app mainly uses text fields to let the user enter their information, but I am having trouble saving the informati...
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Hello all, hoping someone can perhaps help or has come across this before. Jira service management 4.22.3 on-prem server. We get a large subset of our issues come in via email handler which works a...
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Olá pessoal É possível criar uma JQL para importar os comentários que são feitos durante a pesquisa de satisfação do cliente? Na imagem anexa, está as informações que preciso extrair em relatório. ...
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I want to extract a list of issues whereby a certain field's value has changed during a set period of time.
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how to automatically set the date (deadline) in cf "deadline" = (creation date +14 days) my code in post-function.. no work import com.atlassian.jira.component.ComponentAccessor import java....
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- jira
- scriptrunner
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Hi, where can i change the Standard Project Language?
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Still in the process of setting up JSM but I've come across something I can't find a setting for. When a customer logs into the portal, as well as seeing their requests they have the option of seein...
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We are redirecting several inbound accounts using Default routing in Google Suite. It's working fine, and all emails to theese internal addresses are sent to atlassian creating an Issue. If I sent a...
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Has anyone created a post function code to create subtasks and have dependencies allocated ? IE: Subtask 1 Subtask 2 [Cannot start before subtask 1 is complete] etc. KR, Matt
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Hello, I wanted to bulk edit my created issues in Jira via Filters - Edit tickets, but it seems I don't have the authority to do so. Now the question is, where can we adapt my permissions so t...
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