How to renew OAuth

[Jacqueline Ma]

Hello Everyone,

I was told that my license has expired of my JIRA Service Desk Dashboard. Appreciate any help I can get from you on how I can proceed with migration of Basic Authentication to Modern Authentication? I worried that once Microsoft has shutdown basic authentication, none of my users can raise IT tickets on my Jira Board.

Thanks!

Jacqueline

[Dave Liao]

@Jacqueline Ma - hi Jacqueline!

Take a look at this article on Community regarding Microsoft's deprecation of basic auth, and how to re-configure your incoming mail to use OAuth: https://community.atlassian.com/t5/Jira-articles/Microsoft-s-deprecation-of-Basic-Auth-in-January-2023-and-how-it/ba-p/2175164

p.s. I'm hoping you have the necessary permissions to do this! 🙂