Community resources
Community resources
Community resources
Jira Service Management
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Hello, I am trying to update a VCAPI project key to VCA and I have an error message: "Another project uses this project key.". No project uses this key on our Jira and after checking the database, t...
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Hi everyone, Using Jira Service Desk integration. I want to create tickets when alert is escalated. The problem is that tickets created only with another bunch of rules (alert created, alert ackno...
- Question
- jira-service-desk
- opsgenie
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We are using Jira service management with an Office 365 exchange online mailbox as receiver of emails for ticket creation. once or twice a month a ticket is not created when a user send an email to ...
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I am trying to create a variable with the following complex formula. proceed = {{and(not(equals(technicalApproverGroup,"")), lookupObjects.Technical Approval Required)}} In short, if there is no ap...
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I’ve created a filter using a custom field- xyz & would like to display the data of that custom field in dashboard but I’m unable to find that xyz field in any gadget. I’m using cloud & that ...
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Hi, I need to create the custom fields dynamically from the UI of forge app, Please provide the suggestions on how can i achieve it.
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Hi! I have a problem with some ticket, [System] Service request type, tha has status close but are still visibile as open ticket queue. How I can fix this problem? How I can delete them from open t...
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Hello everybody, I would like to be able to send a request for approval when transitioning to a certain status to a group defined of 3 people. Any of them should be able to approve the request. I ne...
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Note: This early access program is closed and this feature will be available to all customers mid-December 2022. New feature: change the issue type of a request type Hello everyone! We ...
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Hi, Wondering if anyone else is experiencing this issue with the Download to XLSX for Jira Forms. If the item is a field in the form, then it shows nicely in the xlsx as header row ...
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Hi All, I have no idea if this functionality is available, or if others have managed to work around it in the forms section. We have an equipment request form. Currently this is in excel fo...
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Hi there, I am building this API call to build an export of Jira users Here is part of the call from a get-Atlasusers function I created. $results = @() while ($true) { $url = "https://$w...
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All issues under my "plan" have green mark with tooltip of: "This change is only saved in your plan. Review this change, then save it in Jira". So , I am not sure how to save in Jira :-). A...
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Is there any way to create insight object with groovy script?
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In a brand instance of Jira Service Management, I want to import a jira-export.zip file through Jira Import Cloud but first need to make a backup. As soon as I initiate the "Create backup for c...
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what are the steps to reallocate Jira service Management DC from one host to another host? Our Jira Service Management data center instance version 4.19.0 is hosted in the cloud environment of some ...
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how does the system calculate SLA and how it's working? I have seen in the system it's not matching as defined.
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Hi there, I need help trying to add a user under Change Management so that once the RFC is completed that user shoud get notified after all the approvals is done and when ticket is closed. ...
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I like to cancel my membership and get my money back. It’s not what I needed.
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I have a schema that has already been implemented. I don't need to modify it. I am trying to execute an external import but I'm stuck on what the required JSON is. I'm assuming that I need to include...
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Hi, I want to make changes to the portal field name and description for the request form that is customer facing. I already know how to make the change, but the changes only occur for the project th...
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We have a service desk project, and several software projects. Let's call them SDP, SOFT1, SOFT2, SOFT3. We have a Legacy Automation rule which triggered on "A linked issue is transitioned". In addit...
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Dear community, Is it possible to get information about customers email via webhook? Now it's empty, when we trying to get data. For licenced users we can change email visability and webhook ...
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what is the best way to map custom priorities in jira to opsgenie priorities when using the jira service management cloud integration? the legacy integration has a direct means of doing this vi...
- Question
- jira-service-management-cloud
- opsgenie
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Hello, I have a number of ProForma forms set up with fields that have default responses. As of today, those default answers set in the build are no longer pre-populating the form though they ...
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