Community resources
Community resources
Community resources
Jira Service Management
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Dear Community, I created an Object type Employee in Assests (was Insight some days ago :-)) In this Object type, I want to add the Jira account ID Before I was making an export of all Jira users ...
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We have a custom field called squad which is label type field, it has number of values. we would like to know exactly when those got created and who created it. is it possible? Let say the squad fie...
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Hello, I have configured identity providers in OpenID Connect for JSM。Then I test my configuration, Next to the login option I just added, right-click Actions > Test s...
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Hello, im using jira service management and app for ms teams HELPDESK. I want to ask its posible to translate few things in aplication. text " Welcome! You can raise a request for XXXXXXX us...
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I am checking the Jira Service Management (JSM) tool. I was trying to get back Jira's issue data into elastic search. I integrated it with enterprise search to get Jira data. I am using private IP on...
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Good day, We would like to edit the content of the emails when a ticket has been opened, or when has been closed, or when is pending...where in the administration menu we can go to do ...
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I picked up an issue today where service requests with approval don't complete automatically when they get declined via email, the process works when you decline it via the service desk project, shou...
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I have setup a Automation for status change and what i found is if the Assignee chases a issue it changes the status. For example, status is currently set to Waiting for Customer, A...
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Hello, We need test environment to work on Jira. We have an admin team of 4 people. Is there a test environment for us to test the free Jira? We don't want to make any changes to the live Jira.
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Hey, I want to send emails to all the users who are currently in a Role, like Service Desk Agent. is it possible from automation? any smart value?
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Hello Community, Im working on a SLA Breach automation, the basic version of it works, but I want to extend it with som additional rules. Case: We have as of now 8-9 SLA customers, I want...
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I would like to set automation in Jira - for cases, when some task is more then 2 days "In review" status and there is no respons from assigned person. The action should be, the issue automaticaly tr...
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Problem : When jira users are trying to reach the task by the link from Jira notifications (when someone is mentioned in the task's comment) they can't , seems it's not enough rights, they are ...
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Hi, I would appreciate help on: 1. How can I restrict a group of users to view only to specific issue types, and enable other groups to view edit the same issue type? 2. Assuming this is possible,...
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Dear all! Within my company we are wondering if it is possible to make attachment that we can send with the reaction on a issue. As example: We have a question of a costumer and we need to do some c...
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I added zabbix to Opsgenie. I can see alarms in Opsgenie. When the alarm is resolved in Zabbix, the opsgeni does not turn off the alarm. /var/log/opsgenie/send2opsgenie.log ERROR apiUrl: https://...
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How can i link Status time gadget with rich filter to interact to statistical filter? is it possible? what are the other options to achieve this?
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Testing board and test coverage stuffs are not loading - Just we get the response to contact jira support - what is happeing?
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Hi, I have some trouble, why i set this user administration but this user have error like that (see pict i attach) i just set that but user have trouble like that
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We have a requirement to populate the value in an insight field on the create screen on the portal when the users open the form. We have an insight objects field which shows the computer obj...
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Please, I am trying to make two articles available to external users (not confluence users) on my Jira Service Desk Portal, but when they try to access it an error is displayed. Articles are publish...
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Hi All, Curious to see if anyone has a way to make this work. We have two automations. The first is when you set the Operational Categorization on a ticket, it automatically fills in the Ur...
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email request was configured and it suddenly stopped working. tickets are not being created in JSM queues. when trying to configure email again it says "Here's the error we received: "Logon failure: ...
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To converted customer non English Comment into English text in agent view and when agent put some text in English for customer then it should be converted to other language. For example, customer is...
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Buen dia, Es factible crear un filtro que me permita identificar los issues de un proyecto que tengan linkeadas las epicas de otro proyecto? Gracias
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| October 27, 2025 8:46 PM PDT | ||
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| July 24, 2025 12:26 PM PDT |