Community resources
Community resources
Community resources
Jira Service Management
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Hello Community, I am a user of this customer portal. It works fine on my IOS phone and on my windows laptop computer. About a week ago, I cannot access the customer portal vi...
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Ability to determine time spent by users individually on an incident when it escalates between different teams Ability to classify incidents and number of hours spent on-call on particular category ...
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Hello, I am testing my demo project in Jira Service Management. I have problem with resetting customer's passwords. Lets assume the customer invited by admin (which get the invitation on his email) ...
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Hi, I created a link in a custom form but, when I click in this link a receive the erro messagem, if I copy and paste this same link in my browse, the link works fine. 1) create a n...
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I´m trying to use app OKR board and I would like to custom the grade field, but for default is 100%, I want to change for 120%. Is that possible?
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We are in the testing stage of migration from FreshService to Jira Service management. Is there any possible way to customize the visibility of forms in Jira Service Management? ...
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Hi, I have a simple automation to send email to a Distribution list when a new issue is created. Every time I create a new issue, the audit show rule executed successfully...
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Greetings community, long term we´be been using one e-mail adress for our clients let it for example be support@yourdomain.com. When we receive new request, support team checks the e-mail and ...
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Hi! I wonder if its possible to generate different issue keys depending on the type of the ticket. For example a change request should have a different key than an incident. Is this possible? ...
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I am just reviewing our licence spend, and wanting to confirm if an agent needs a confluence licence to be able to create & edit knowledgebase articles only.
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Hellow, after change status on some one task, i have crash screen where i can see that log file, or other log files i checked Audit Log but i can`t find anything what me need ...
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How to enable Fixed Version and Found-in Version in a project
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This came up as part of a project scope meeting with the key stakeholders. Obviously, the simple thing to do is to initiate a culture change that the agents don't write anything they wouldn't want ev...
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Hi there, can someone help with fixing this issue: Service desk is not allowing me to create care issues even though I have all the access. Refer to the screenshot below:
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Hi, I was connected JIRA API in PowerBI desktop. And I have found my custom field name in JIRA API and expanding the field I got list and expanding the list I got record and expanding the record I g...
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Hi Team, I am using the JIRA Service Desk Server and I am asked to use the OAuth for the Incoming mail handler. Which version of JSM(D) I should be using to enable this feature? Thanks, Suhas
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In jira service management, when I import data from csv file, 50% of the data loss is happening any solution for this? But when I'm importing data from a csv file, I have the mapping option ...
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I can't upload files to JIRA since when and I get the following message. File "xxxx" was not uploaded An internal error has occurred. Please contact your administrator. How can I s...
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Hi. We have set up a large number of users for a client under a new customer profile, but it would appear that a lot of users did not click the link in time and so it has now expired. Is there a way ...
314 views 0 0 Deleted user August 23, 2022 -
Jql query for all the Isuuses Issue Status != Resolved, Decllined, Closed
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Hi, I'm using Jira automation to insert a message to the customer after an issue is considered done. The syntax is: This issue is now in DONE status and the content of the Resolution fie...
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Hi, We have a webhook integration to another service desk system Remote user writes a comment in their service desk system Their system send us that comment through the API a...
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For some reason, the approvals option is only showing sometimes on Jira Service Management Cloud in the workflows editor. I've tried across Firefox, Safari, and Chrome but the option will on...
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Is it possible to have the user select a service when filling out a custom form in JSM? I want the user to select the system and then for the workflow have the approval routed to the system approvers.
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Hi there, Just working through Opsgenie to get a better understanding of it and am stuck with Incident Rules. I have alerts coming through for the Billing Service when I create an issue in JSM, wor...
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