Community resources
Community resources
Community resources
Jira Service Management
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Hello I am trying to create customer accounts for all of our users from Active Directory, but not sure how to do that. Can someone please send me the link or process. I have tried searc...
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When creating a demo form, I choose templates which have radio buttons included in the pre-formatted template. If I create my own radio buttons (see Confluence access removed section in the second sc...
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Hello comunity, I am new to Jira Service Desk and i wanted to know if its possible to map a company process into a WorkFlow. For example if the Process is to Buy a new Coffee Machine we need ...
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We've just recently set up an Object Schema in Insight and as of a few days ago, the Connected Jira Issues search allowed me to search for and find tickets to associate the assets to. Today...
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- jira-service-management
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I'm trying to move the insights data from the server to the cloud. I'm trying with a .csv import and the problem is that I'm not getting the same key for the objects that I used to have in the server...
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I've made a list of components in JSM, but they are not clickable when trying to adjust ticketing information. I thought maybe components were created for certain ticketing types but that doesn't see...
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Hello Community - I have a rather unique (or not) situation. I work with 2 third parties who currently both run their support teams through Jira Service Management. I have ...
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I want to use automation to assign tickets to different people at different times, and I know there's a way to do it with if-else statements for each time window block and with a set group of individ...
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Hi everyone, I have a field, Approvers, used in the request type "Service Request with Approvals". Originally, I was able to add two approvers to the custom field and they would show correctly: App...
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I'm attempting to create a custom queue in Jira Service Desk whereby it shows open tickets by reporter. I can create the queue just fine and it works just fine, however, when I created the queu...
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Hi all Customers are receiving initial notification when request created through portal but not if “Reply to Customer” is commented to issue by service desk.
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When attempting to put someone else on-call i get the error: "You are authorized to add override only for yourself" I have google searched and found that this may be due to my role being restricted...
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- opsgenie
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Can someone help? The error is 7 pages and I've not been able to get it to stick and stay in this post. Here is a short start of the error. I can send the rest of the error message via email if...
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Hi all, I created a custom field called "Developer(s)" (type of field: User Picker (multiple user)) and I would like to automate an action when I make a transition to a particular state. I would li...
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I have a project that I use HR Service Management template. When I add people as Service Desk customers in project settings, they cannot see raise a request and queues section. Is it a must to have J...
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Hi all, I want to map multiple customer service desks into one servicedesk, for this I want to pass rights downwards. So a group in which the member groups are located with their respective ...
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I have connected JIRA API in PowerBI, I want extract data from list inside of anothe list.
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I created a status with the Project Created name with the category DONE to close the tickets when we transition to that status (project created). It doesn't work because in the All open queu...
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One of the leads for a project requested I make all fields optional. I went into the field configuration for the project and set them all as optional. A couple of them were dynamic and I went into th...
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Hi. Is there an app I can use in JIRA that allows for scribbling of signatures?
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OCP Help (Jira Service Desk Project) OCP Help - Queues - Service project - Jira Service Management (atlassian.net) Agent (5) OCP Admin (Lead) OCPAdmin@dcas.nyc.gov Eric Hsiao (Prime Agent) EHSIA...
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Hi guys, I'm relatively new to the administration of service management and I'm still trying to improve the product for our workflow. I hope some of you have some ideas to share how I can solve my "...
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Hi Everyone, I've created a duplicate of the Service Request with Approvals called Service Request with Service Owner Approval which has the exact same workflow with the exception of the app...
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