Community resources
Community resources
Community resources
Jira Service Management
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We are trying to setup a service desk project for our customer. This will be the very first external helpdesk (support) we will have. Due to some security & compliance, our customer A woul...
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Is there a way to add logic to the Form's default setting for date fields? The use case is I want to ask the customer for their requested due date but this particular request requires a two ...
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I had to clear out the SLAs since they not setup correctly on a few of them. When all has been updated, the SLAs didn't update since the issue is closed. Any way to get the closed ones updated?
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Is there a way I could run a report that tells me which users are using the mobile app and who are missing it?
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Hi, I need to create a group to grant access just to check magane billing for all jira products. Thanks in advance
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Hi team, How to migrate data from one issue custom field to another custom field on a same issue. We are planning to change custom field type from single user picker to multi user picker. So...
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From restoring service quickly when an incident occurs to understanding the context of every change request, modern Development and Operations teams collaborate and streamline their work so they can ...
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- jira-service-management
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Hi All. I have a status called "Not-Actionable" I would like to get a notification if an issue has been in a the "Not-Actionable" status for more than 48 hours. How would I go about achieving this...
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We no longer use the self-service portal in Jira. We would like to direct everyone to an outside link, such as supportcenter.xxxxxxxxxx.org Can the link to the customer channel be changed? &n...
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I am an admin for JIRA and one Service Project that I own. Ever since I set up some automation rules for my project, one of this rules is receiving an email when an issue is created but i cannot...
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how to convert single user custom field to multi user custom filed?
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We recently upgraded our on-premises server to Jira Core 9.3 and Jira Service Management 5.3.0. After the upgrade, I'm no longer able to modify any project setting. I simply get a page wa...
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Dears, Is there any setting to revoke users if he didn't login for example one month BR,
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Buenos días: Estoy intentando crear un evento que está asociado a un campo de tipo group picker (Multiplegroup). Pero cada vez que lo creo no me llega la notificación. ¿Podrían decirme que p...
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Hello everyone, Our customer can create support task in order to get help, and I did check their settings in order to fix the issue, but the settings was set to "notification on". Our custom...
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I have a number of projects where I need to create the same request type on each of them; rather than going through each one manually, is there a way to use the REST API to create the request type? I...
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Hello, I created test.atlassian.net environment to learn Jira. I am in the role of admin in my company. How can I transfer all the projects or service desk project in Jira we use to the test envir...
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Hi How is the best way to contact Insight scheme fields into Jira SM Portal form? I had made up small Access Insight schema. Rakendus = Product what use can choose. Right now Jira only. ...
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I'm trying to reinstall an app that was previously running and that we uninstalled a few hours ago, but we get this weird issue saying We ran into a little trouble It might just be a hiccup. Some of ...
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Hello, Right now: 1. All alerts which not acknowledged during 60 min. escalates 2. When escalated - ticket created What im looking for: Escalate only if alert not acknowledged during 60 ...
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Hello, I have all my tasks under 1 project but each task is assigned to a different Organization. I would like to create a two dimensional gadget in which the 'Y Axis' is the Organization and t...
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We are attempting to connect our Service Project with MS Teams as per the instructions in this article: https://support.atlassian.com/jira-service-management-cloud/docs/connect-microsoft-teams-...
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I got error when I tried add request types including attachment file in Chat. It is not possible to add request types including attachment file in Chat? If someone knows, please tell me. Tha...
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Hey All, Can I anyone write the code of JSON for retrieving the Group Members Account ID or Email Address.?
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添付ファイルをフォームに添付するにはどうすればいいですか?
Related collections
Atlassian Community Events
| User | Count |
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| 21 | |
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| 3 |
| Subject | Author | Posted |
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| 55m ago | ||
| 59m ago | ||
| 3 hours ago | ||
| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT |