Community resources
Community resources
Community resources
Jira Service Management
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Hello, I'm trying to create an automation for my team. That whenever a form is submitted it will get assigned to a specific group. I've created the group, however it is not showing on the Group list.
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How are you handling your attachments in your Jira Service Management? One single field for all attachments? One dedicated field per type of attachment? The best practice is to have attachments ...
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Hello Community! Hopefully you can help me out. As the title says, I would like to prevent users that show up as "Not a request participant" from adding comments on an issue that is closed. ...
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Hello, I am trying to create an automation to assign issues to Service Desk Agents. But, I would like to assign issues only to the Agents how are logged-in (i.e. not on holiday/sick etc.) I can't f...
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Hi, hopefully anybody here knows if it's possible to restrict access to assets per project? I'm working with a on premise installation of Jira Service Management 8.20.10 with the asset navigator pl...
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Hey there, I would like to know if there is a way to create customers from an AD group. An AD account with email address should automatically become a customer in a service center. Is there...
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Dear community, we are a small IT department of a clinic and we are using Insight for our asset management. We import a lot of data from our SCCM or Nedi, but new hardware assets are created manuall...
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Hi, I would like to setup JIRA Service Mangamenet for 3 employees in another organisation. Can i still signup with my company's email address and add 3 employees from other organisation in their site...
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Hi all, Sent myself down the rabbit hole with this one and am not sure how to close it off. I have a little purchasing workflow that when an issue is approved the items that were selected on the po...
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Hi Team, All app disappeared from manage apps (e.g Elements Copy and Sync, Mobility for Jira, Multiple Filters Chart Gadget, SAML Single Sign on,) page upgrade to V8.20.11 except the fo...
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We are excited to announce some important changes to the way issue counts are loaded in Jira Service Management. This change will help balance load for large scale projects, and identify inefficient ...
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I want an automation rule for incident tickets, to set a field "Customer Facing" as "Yes" if any one of the selected objects in another field - "Impacted Services" - has the "Customer Facing" attribu...
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We have created a custom workflow that allows us to move between the basic workflow steps such as Waiting for Support and Waiting for Customer but also lets us add an approver and move it to peer rev...
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Freshservice will no longer work with API V1 after Nov 30th, 2022. The documentation on integration with Opsgenie only explains the set up with V1. Is there any new documentation or could someone exp...
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Within the service queue portal, when anyone submits a form, the first required field is "raise this request on behalf of." Is there a way to remove that field within service request types?&...
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We have created custom fields within service forms, including drop-downs, dates and text fields. Ideally, we would want each of these to be columns within the service queue to quickly refere...
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Is there a way to get the Average comment to resolutions report and comment count on actual ticket report.
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Hola comunidad! Estoy teniendo problemas para invitar a un correo al grupo. He probado con otros y han llegado exitosamente, pero hay uno en particular que no. He revisado intername...
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Hello, I am Jira Admin, however new to Jira JQL etc. I have two custom fields with single multiple choice The user wants a report that details each custom field choices by percentage Example: Inc...
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Jira issues have an audit log so that you can see who changed what field. Does the same thing exist for the Forms?
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I am trying to make use of the new Jira portal form auto-population mechanics. (See link for more info.) The following format works in these cases: Summary Field | <jira-portal-form>?summary...
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This there the option to: When a COMMENT is added in OpsGenie - Add that COMMENT to Jira.
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I want to embed Jira request form into a webpage. It would allow employees to submit IT help desk request. Currently using Jira service management for requests but want to switch for the widget to be...
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Hello Community, I am a user of this customer portal. It works fine on my IOS phone and on my windows laptop computer. About a week ago, I cannot access the customer portal vi...
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Ability to determine time spent by users individually on an incident when it escalates between different teams Ability to classify incidents and number of hours spent on-call on particular category ...
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