Community resources
Community resources
Community resources
Jira Service Management
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Hi everybody, I'm trying to allow only internal comments in a certain status and hide the external comment. This is not possible with standards I guess. With properties I can not cover this. The on...
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How to set up a notification email when close to the due date in Jira, when assigning a task to someone?
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Hi, On JSM Cloud when a ticket is created (either by an e-mail or using the JSM interface) and a custom field on the ticket, named "Team", has the value 'ABC' we want to forward the information in t...
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HI, I have created a JQL that triggers our Opsgenie notifications. I would like to to create an automation that would change priority level from whatever it is to 'Medium' excluding JQL I have ment...
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...omponentAccessor.getIssueManager() parseResult = searchService.parseQuery(user, jql) exist = true while (exist) { pageFilter = new PagerFilter(start, get) searchResult = searchService.search(u...
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if a Sprint value is added/updated to a User story on either Create/Edit screen, then the start date and due date fields for that US should be updated with the start and end date...
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Jira Automation - Create a sub-task under parent "B" based on a field in a sub-task under parent "A"
Hi! I feel like I'm missing something with the way Jira automation rules work. I have a Service Desk and I want to create a rule so that when a Date picker custom field (in sub-task "x" under issue...
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Other than the inclusion of Jira Custom Fields, is there any way to report across many created forms? For example, there are several hundred completed forms each attached to their own issue. S...
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Necesito conocer el listado de aquellas tareas que hayan puesto para verificar pero se han pasado a retrabajo por no cumplir los requisitos. A partir de esta ya construyo el resto de parámetros por f...
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Hello, we have created tickets in our Jira server that the Resolution value is "done" but these incidents are not closed on our server. Is it possible to change the "done" status of Resolution to on...
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I am making a Policy Repository & Tracker under Projects, but is there any option to download the List in excel, I am not able to see any download option. Also is there any option to apply filter...
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Hello, We are planning the migration to cloud, we are analizing the plugins that we have installed in server and his functionality in cloud. We use Actions for Jira Service Management which do...
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We have a user access problem that new users can not login to Jira. we have JSM and also Atlassian Access with AD connection. the Work around is to re-send the invite link/email. anyone who hade e...
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I'm using the Jira app in Slack and very happy with the Message integration. But if I read all the messages go to another app within Slack and then back to the Jira app and click Messages, it jumps t...
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Do you know if it is possible to have a custom template for Description field in Jira? What I think about is that it would be good to have a template instead of a blank field for Description field f...
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Hello, Why I cant cant receive notifications from project in Jira service management when ticket is raised from customer portal? I added my user mail qwertyuiop_27@inbox.lv to site-admins group...
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I would like to create a customer portal. But the only thing I can do is to add form for request types and a KB search. I want to publish confluence articles on the frontpage for example. I see Atlas...
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I want to create a task which will be automatically created and send a notification to email every 5th day of these months: Jan, Apr, July, Oct
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I'm trying to delete a custom field on a task and keep getting the message "Couldn't save your changes. Sorry, something went wrong and we couldn’t update your “Task” issue type."
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Hey there, Per the subject, I know when you close an alert in opsgenie the related incident in statuspage is closed, but the status doesn't change. What do I need to do in Opsgenie in the integrati...
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- opsgenie
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Hi there, I have this in the 'Tags' section for the incoming create rule from JSM cmp_{{customfield_10204}}:{{customfield_10203}} The tags populate but with cmp_null:null Is there a way to drag o...
- Question
- opsgenie
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Hi all, I am looking at building up a rule to automatically update a statuspage component based on the alert coming in. I tried building an automation rule in JSM to construct a label based on some...
- Question
- opsgenie
- statuspage
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...ssueManager = ComponentAccessor.getIssueManager() parseResult = searchService.parseQuery(user, jql) exist = true while (exist) { &n...
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Good day I want to create an automation between jira services and jira software, the case is as follows: I want that when I go from level 2 to escalation to development in a service flow, it automa...
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Hi, I had created an automation that converts all the service requests created by email form specific sources to incidents. The rule was executing successfully but suddenly starting to fail. In the...
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