I can't edit customer notification template

[saber dzab]

Hi there, I am new on Jira service management Premium Plan,

I am trying to edit my customer service management but this message appears : 

Template editing is restricted

You can edit notification templates after your evaluation period ends. If you need to enable the feature during your evaluation period, contact Atlassian support.

[Carlos Garcia Navarro · Accepted solution]

Hi @saber dzab ,

Welcome to the Community! Did you contact Atlassian support using the link in the message (https://support.atlassian.com/contact/?postauth=true#/)? Did you get a response?

[saber dzab]

Hi @Carlos Garcia Navarro , Thank you for your reply!

I have just sent a request to support, how long it takes for receive a response?

Thanks you

[Carlos Garcia Navarro]

Hi @saber dzab - it shouldn't take long, normally one or two days. Please let us know here if you don't receive a response this week. Thanks, and good luck!

[Joseph Chung Yin · Accepted solution]

@saber dzab -

Welcome to the community.  Since you are the site admin/Jira admin, you should be able to edit the template for customer notification templates via the UI.  However, you got the prompt to ask you to contact Atlassian Support, then you have to follow that instructions.

The response to your support request issue, it is typically 24-48 hours (M-F) since it is not system down situation. 

Here is a link on Atlassian Support - https://www.atlassian.com/enterprise/support-services

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.