Migrating from SAP's Solution Manager to JIRA Service Management cloud.

[Monica Joseph]

Hi,

I used the import option to migrate tickets from existing system(SAP's Solution Manager) to JIRA.

I was not able to edit the following fields:

1. created

2.updated

3.status

Status - I could at least go and manually update. But there is no way to change the created or updated date. My concern is around SLA's. Since, the created date could not be updated the applicable SLA could not be re-calculated.

Could someone please help.

Thanks,

Monica

[Trudy Claspill · Accepted solution]

Hello @Monica Joseph 

This article details how you can change the Created date for issues using CSV import.

https://confluence.atlassian.com/jirakb/how-to-change-the-issue-creation-date-using-csv-import-779160699.html

I've not found a method for modifying the Updated date so far.

[Monica Joseph]

Thank you. Appreciate if the help at JIRA could be more structured with respect to migration and setting up a new project.

[Monica Joseph]

The ticket can be closed. The help content was helpful.

[Trudy Claspill]

Hello @Monica Joseph 

Be advised that this is a user community where your questions may be answered by other users of the Atlassian products.

If you want to interact directly with Atlassian Support and you have paid for your access to the product then your Jira Administrators may open a case with them through

 https://support.atlassian.com/contact/#/