Community resources
Community resources
Community resources
Jira Service Management
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Dear Sir/Madam May I know is it possible to configure SLA, goals and calendar based on different country's holidays on the same project? For example, user A is having holiday on 1st April a...
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.こんにちは クラウドホスティングインフラストラクチャを使用してJiraサービス管理のバックアップを作成することは可能ですか?
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We currently use our JSM portal for an internal company helpdesk. We are starting a project where we will have external volunteers working in one of our applications. We want these volunteers ...
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Hi. How can I take a backup of Jira service management?
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Hi, I have a customer who is associated with three different projects. I have them grouped together all in one group but two different organizations. What do you think is the best way to set them up...
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In September 2021 we turned off the built in Jira customer satisfaction setting. Recently we received a ticket from 2018 where a customer provided feedback. Is this expected?
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Hi community - happy new year!! We're new to Service Management (just purchased this week) and are getting everything set up for our team to use. We have a unique use case and are hoping you have so...
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For the Teams chat function (Assist/Halp), we are trying to test for our JSM project. However, when we installed the app, it connected automatically to a "Default queue" which lives in the Halp app. ...
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We have a queue for new hires based on request type "Onboard new employees" that have been submitted through our customer portal. The queue currently shows all new, pending, scheduled, etc. st...
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Hello, Currently, I'm cleaning our Jira instance and I've found something quite peculiar that we don't know if it is a bug or perhaps something that has been set. While moving an issu...
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I have a on call schedule of the last month but it does not reflect what actually happend last month so we want to adjust it as users are being compensated for the hours worked. Is the only ...
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I have a question regarding approvals and insight objects. I have an insight schema that is populated with objects that are permissions for a system. Each one of these objects have an owner that shou...
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Hello, I have created a transition post function for Incident Issue Type that creates a problem linked to the Incident. The problem is that I can't list the problems created by Incidents. I tried th...
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Publishing workflow: : the current status of each issue needs to be changed so that it is compatible
I want to use a new workflow for bugs board. I copied exisiting workflow and deleted 2 issues that we do not want to use anymore. The new workflow has been added to the workflows in the Proj...
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For a few weeks, it gets stuck on loading the interface. I tried reinstalling and refreshing sheets but nothing works. Any ideas?
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Hello I want to config a project with a portal where my client , from different compagny, create issue. and the support is config with differente group, each groupe are dedicate ton a compagny. So...
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Hello, I have a Jira service management portal. Service project access is selected as "Customers added to this service project only by agents and admins". Because I do not want to give access to all...
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Hi, I have a team for the Oncall integration for Jira Service Management, I create an Schedule and a team but the thing is that I cant seem to integrate that schedule, I also create an automation to ...
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We manage a number of services and want to make use of this function within Jira Cloud Service Management. but we will need different services per service management queue, so our customers are...
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Hello, I am trying to turn on email support for a service project but I keep getting the error: Error Unable to create new mail channel due to connection duplication. Provided mail c...
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Hello, I have an issue with the notifications since 1 month (it worked well before). When we add a public comment with a @User, a notification is send to the user who...
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I'm trying to add multiple Issue Types as options for the same Request Type, but it seems that the Request Type could only be connected to one Issue Type. Once I choose a different Issue Type for an ...
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Hey! We are using One login Provisioning and I created a rule that identifies the country of the employee from one login and adds it to the relevant country group on Jira- so right now I have 3 group...
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Hello All, To receive requests from users, we have created Jira service forms. In the event that a user created an issue with a mistake, the user was unable to correct the mistake after it was creat...
- Question
- jira-service-desk
- off-topic
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Hi, When try to transfer a ticket to another project, the system need it asks me to fill in some information, if I don't fill it in they are lost, am I obliged to fill in this information w...
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| 22 | |
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| Subject | Author | Posted |
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| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |