I need to report on tickets created in our Service Desk queue (Levels 1 and 2) and show how many tickets were created that were then transferred to another queue (for example our Systems Team which handles level 3).
I can create reports for my Service Desk queue, but if they've been transferred out to another queue, they don't reflect in my report. (Any tickets moved to another queue aren't shown, even if I indicate all tickets created for a certain time period.)
How can I show tickets that were created in my frontline queue but then escalated elsewhere?
Thanks for your help.
Leanne
