Community resources
Community resources
Community resources
Jira Service Management
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The notification of the Broken Authentication vulnerability went out saying the following versions 5.3.0 to 5.3.1 and 5.4.0 to 5.5.0 are affected by this vulnerability. Are older versions affec...
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Hi there, Here is the scenario. For new hires I want to be able to go to a form and select their name from an 'Assets' custom field. I also have a custom field for hardware assets with a stat...
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...rocessBuilder("powershell.exe", "-File", "C:\\Program Files\\Atlassian\\Application Data\\Jira\\scripts\\push_software-to-client.ps1", clientName, jobName) pb.redirectErrorStream(true) def proc = pb.start() p...
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I'm using the "List Alerts" API endpoint, as documented here: https://docs.opsgenie.com/docs/alert-api#list-alerts, but I'm not able to return the data that's on the `details` property of the al...
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Hi, We definitely don't want the reporter field to be optional but I'm wondering if there's a way to stop these automation errors from pinging my email unnecessarily, so we can focus on actual error...
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I am not seeing the Xray functions to make a JQL that allows me to see the particular executions of a test plan.
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Hello, I just saw the communication for CVE-2023-22501. Since we use Jira Service Management Server in the cloud. Is there any action that we need to take to patch this? Thank you,...
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The Jira Service Management team is energized from meeting many of you in person during our Atlassian Presents: High-Velocity ITSM event in London. The most highly-rated sessions at the event were ou...
- Article
- jira-service-management
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Hello, We are currently using Jira Server, and previously when we move our issues to Done, the issue would clone itself automatically (for future use). Now, however, the issues are not cloning when ...
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Atlassian has published a new security advisory today 1st of February 2023. CVE-2023-22501 is a critical security advisory that affects Jira Service Management Server and Data Center. The following ...
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Our Marketing team uses a Jira Service Management project to field requests from fellow employees. After triaging these requests, any that the team elects to action are 'moved' from the JSM pro...
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Hi, Does the Jira service management Trial come with the custom fields for choices:- Option buttons and check boxes and also a long description field? Thanks
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How to make Pending Reason mandatory when moving to status Pending? I've tried adding a WF transition with Field Required Validator but it does not include "Pending Reason" as one of the Fields. &n...
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I have added a chatbot widget script to the index.html file of my custom UI Forge application, however, the widget is not displaying properly on the customer portal. It appears to be blocked by Atlas...
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Where can I add customer portal columns from?
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Hello, Im new to jira so pls bare with me :) I had create a automated flow so that organization would be created based on client domain. After i had configured custom SLA's and...
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Hi, I am new to a Service Desk project. It has 3 active workflows (for different issue types) with both Transition rules and Property rules. The Transition rules are understandable but the Property ...
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Wouldn't it be great if you could get alerts right in your inbox? Well, you can! Opsgenie makes it easy to integrate your email with its system. There are several ways to do this, including using pro...
- Article
- integration
- opsgenie
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Hello people, I hope you can help me. We have configured two SLAs, "Acknowledge Time DM" and "Intervention Time DM". This SLA should only count during office hours 07:00 to 18:00. Example Acknowled...
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How do I create a new Label? Thanks!
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Is there a way to add the user automatically to a specific JSM project as a service desk customer?
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Hi everyone, I want to fetch some additional data from an external API in our Jira Service Management issues. In detail it is about the foreign issue status in the service desk of one of our service...
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Hello everyone, We have 2 projects in our instance, Project A and Project B. We have 20 requests in Project A, so we want to use the some of them in the Project B. How to get the Service reque...
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Hi Team, My customer send email on by default Jira project email address but Jira ticket not gets created for that specific project. Note: customer is not sending email from any ema...
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Hi Team, On a daily basis, my team is rechecking submitted bugs/enhancement requests in the jira portal. As a tea...
- Question
- jira
- jira-server
- jira-service-desk
- server
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| September 9, 2025 11:40 AM PDT |