Community resources
Community resources
Community resources
Jira Service Management
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Hello, Is it possible to change a custom workflow status to a default Jira workflow status (example: opened to open ) without creating new workflows for the existing projects? Like a bulk change or ...
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Estimados, tenemos la necesidad de deshabilitar la creación de tickets por medio de correo electrónico, sin que esto afecte la recepción de comentarios que se realizan por medio de: "responder a todo...
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Hi All. I am wondering if there are any limits to "nesting" or conditions you can have in a dynamic form. EX: What change do you need? A B ...
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I am importing a CSV and using IQL to do the mapping. I have references to a different schema. According to some of the videos I have watched, I should be able reference different ...
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Hello, We are using JSM-Cloud with Assets. Is there a way to link multiple Assets to one ticket? Currently, when you create a new request or incident it will only allow you to pick one a...
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Just started with use of this product. We are tailoring basic "service request" and "incident" forms. I have created three "Services" to reflect our IT systems. I don't see the "Services" field...
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Here is my automation: Objective: IF an agent selects "Yes" option from a proper field, THEN Look for ongoing Incidents AND Link the issue to the found Incident. FOR Current Issue comment wit...
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i have a problem with a Change control Ticket , i have put its status in completed but wasn't change
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Hello dear community, I have the following problem: In the ticket overview of the queues, I cannot assign individual tickets to a person. I am admin for this project and would like to assign other c...
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When we add a recipient to a ticket and when we share a comment, we'd like the customer to receive a summary of all previous comments. Is that possible? In general, can a automated mes...
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Hello, I'm not sure if this is the correct venue for this however, I'm posting it regardless in the hopes that someone from the atlassian team could actually process it. I would like to hav...
- Question
- opsgenie
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Hi, Today on the Help Center page, that users get when they want to submit a ticket in Jira, there are only links to jira ticket creation pages. Is it possible to instead of such a link, make a lin...
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I am comparing the text I'm extracting from a comment, which is an email and it has been confirmed by loggging the extracted text in a comment with an email address in a custom field. However the co...
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We are in process of implementation of New Hire Process in Jira Service Management and we will have a form having multiple fields but there would be some fields which should be only available when ot...
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Hi Team, Can we have the details of a value from a source on customer portal. For example, a field name employee, if I select a value in customer portal for example Jason, a list of details is...
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I find it very irritating that normal users (e.g. Jira Users) are shown in the customer list when the customer permissions under "Service Project Access" is set to "Anyone allowed on the customer acc...
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Hello everyone! We faced with the following problem after the migration to Jira Data Center 9.5.0 from Jira Service 8.14.1. We have a transition validator that checks that all required fi...
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Hello everyone, Our company Guavapay Limited using module "Jira Service Management Cloud" and our projects have register to link <jira@test-guava.atlassian.net>and we don`t have link&nbs...
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Hi, The requirement is to send field data and attachments of the JSM ticket to Algosec after the issue is approved in JSM. Means, as it is approved JSM should call Algosec and create a ticket there...
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Hi all, I am not sure if this has already been asked/discussed here but I couldn't find an answer to my question yet. I would like to test, if it is possible to setup a form that needs to be filled...
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I am working on an automation. For Project A, once a issue is created "trigger issue" a new issue under task will generate in Project B. I need the Shipping Address which is in the original ticket, i...
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Hello atlassian community @Nick Haller, please your kind help with the following case: I have an integration between Jira Service Management and Opsgenie; the integration worked fine, it ...
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Hi i knew that there are lot of answers to this, but since i am new to APIs not able to follow. and i am using API Scan in tosca automation tool to send the POST request. so please suggest me what...
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I recently joined as a Jira cloud admin for one of the organisation. Here they do have a complex workflow structure like multiple approvals for a workflow and each project will have 50-60 workflows ...
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I'm trying out the Jira Assets macro for none-onprem version of Assets. I'm able to get the AQL working as expected, but the selection control for which attributes to display doesn't match the docume...
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| September 9, 2025 11:40 AM PDT | ||
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