Community resources
Community resources
Community resources
Jira Service Management
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Hi there We are looking at replacing our legacy service management tool with JIRA. We have a 12 person ITSM team managing tickets and 4000 people who can log tickets. How does JIRA ITSM licensing wo...
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During my testing, I found that if I use the "Reply to Customer" function on a service request, the customer will receive an email. The customer can then reply, and this will create a Comment under t...
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Hi Team, I request help on a couple of items here: Access restriction on ticket queues: I have two teams that live in the same JSM project. However, they would like Team A to view & acti...
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Hello, We have a Jira SD hosted in a VM and I would like to move it to another VM. We have the new VM equivalent in resources to the first one. I guess we need to install first Jira in the m...
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why status is changing globally once changed in one project in jira
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Is it possible to customize the items displayed in the list on the management screen and the items output in Excel/Csv? Please explain how to do so.
- Question
- jira-service-desk
- jira-service-management
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On the admin screen, the text area is rich text, but the text area on the portal screen is not rich text, but an object (excel or image) is attached outside the column. Is it possible to customize i...
- Question
- jira-service-management
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Hi All, Session is getting expired for same user very frequently. Can you please suggest. Regards, Sarvesh
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When viewing Object via List view. Set the Columns to see via Column icon Navigate away from List View On return to List view columns settings are gone and only defaults show Would expect the Col...
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guys, im new to jira. im learning but still i stuck in somewhere. i have couple of queries. can any one give 30 min time to have a call with me. i want to share my screen and explain to my issues....
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Hi all, I got a Jira automation to track the approval of a change request. The automation is triggered manually by a logged-in user. The action is like this.... {{#issue.Approvals}} {{#appr...
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I have created an automation that runs when an issue is transitioned from one phase to another. When the automation is triggered an attribute within an asset object is updated. Howev...
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First of all, I think I asked the question a few days ago, but I can't find it anywhere nor received any response. So in case, I didn't ask and this is a duplicate, please kindly let me know. ...
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Is there a way to audit users in ops genie for users with NO phone number or NO Push notification option setup? we have multiple teams we request users update their contact information when on...
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Existing Service Desk project has customer emails stored organiszation wise. Had to transfer some tickets to a new project created mimicking the old. I cannot see the organisation for that customer...
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I want to be able to allow external customers submitting requests through the Service Management Customer Portal to attach a Box link rather than directly uploading an attachment to allow for collabo...
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I been struggling for a week to figure out why i cant get this script to work. i have 2 customfields, one with a system list, and one with an employee list. If a system is choosen i want to autopop...
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Hi, please help! When a new issue comes through about an overdue piece of kit with the subject line 'overdue kit' I manually tag it as overdue kit in request type and add a label e.g Label A. Then I...
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Hi all! I have Assets Scheme like this: ID Attribute Name Type Type Value 151024 Status Status 150265 Name Default Text 151176 Client Default ...
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Hello, I've configured a custom field with User picker (Single user). I can start typing user name and select it. But if I just click on the field, it has only 'None' value and no user are listed (l...
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I am excited to introduce apps4agile.com to the Atlassian and Jira communities! Its mission is to make information - learnings, resources, and solutions - from the Atlassian ecosystem easy...
- Article
- confluence
- jira
- jira-service-management
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Hi everyone, Is it possible to change the article icons in the service portal? My team has two (Confluence) spaces with articles for different target audiences, so they want to make a contrast visi...
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Hi, I wanted to know if there is any option to see issues, status and other info of the tickets, based on selected date ranges in reports or dashboard? I tried using Fillter in dashboard, but...
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hi all, Current situation: we're using JSM Cloud (and Jira Software) in one integrated solution. Next step for us is to introduce ITAM through a roll out of Microsoft Intune on all devices. Unfortun...
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Hello, is there a way, in the Customer Portal, to restrict users' view to just their own issues, without visibility on their organization's ones? I know that there's a setting to prevent newly crea...
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