Community resources
Community resources
Community resources
Jira Service Management
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I've been asked to create a filter that brings all the issues that were transitioned to Resolved status since the beggining of the month. I've tried this query: Project = IT-CAB AND status = resolv...
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Hello, I have a customer who would like to approve certain issues. I have read about adding Approval functionality to the workflow, however there is not a certain type of request that will req...
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I want to notify the organization members every time there is an update on the ticket for the customers. I tested this scenario, but just received the first mail when I was added to the ticket as a ...
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Hi In our extra properties we have an ID, SYS_ID I want to use a policy to state that when an alert comes in, extract that extra property value and add it to a URL so the user can click on it eg ...
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- opsgenie
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So I'm stuck. My system was accepting email requests (submitted from a WebEx form) until yesterday, when I tried to change some of the fields. I understand that summary and description need to...
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Hi all- I have a Service Management project with all the usual IT-related requests: file/folder access; application access; database access, new laptop request, etc. When the request is for folder ...
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Hello! Is there an option for Incoming Call Routing to keep trying forever, verse sending to voicemail or hanging up? For instance, if our escalation plan has 7 people, we want only those on-call...
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I'd like to have some kind of facility for people to create either of these in Opsgenie. I see there's the e-mail integration which will always work, but it's a bit bare. The Slack integration only...
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Hola!! como puedo saber cuanto de storage consume cada proyecto en mi instancia Jira cloud? gracias, Ennio
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Hi community!. I would like to disable comments in the service desk when the the status is closed and the resolution is no response . I found some possible solutions when the status is closed but i ...
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Can someone guide me through the preferences? I don't get it, how to setup the preferneces right, so that this goal is achieved: customers should set up their own user Accounts without our h...
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Hey, When a task is commented on by a reporter (reporter is a customer, not user) via email, a new task is created instead of being added as a comment to the current thread. It doesn't happe...
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Hi all, I hope that someone could help me further here. We got reports from customers that they are unable to share tickets with other customers. However, when you enter the full email address t...
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Hi, I can't able to create the Change Request it is showing some error message please help me out on it. Please help me out how to resolve this issue. Thanks,
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Please check, I tried this but it is not working. Source: https://community.atlassian.com/t5/Jira-Software-articles/Set-the-status-of-an-issue-while-creating-it/ba-p/2206634#M930
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Hi, Can some will help me out In Change Request(CR) can i implement the multiple workflows which means in CR i have a Change. Change Deployment Type: Fast Track  ...
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Hi folks, I have three request types in a JSM project, let's say: RT1 RT2 RT3 I also have a custom field, single select choice type with 6 options (OPT1, OPT2 etc OPT6). I'm trying to create ...
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I see that the integration by default makes it easy to send alerts to teams in Opsgenie. I think that's not entirely correct since Opsgenie has the concept of a Service. It's much cleaner to send a ...
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Hi team, We have a recurring issue multiple times per month where I must raise a ticket / comment on old tickets to have our emails taken off the suppression list. We have a number of users across a...
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Hi folks, we would like to export the URLs of permalinks assigned with CMDB asset objects. Is there any known automation /approach for that? Thanks for your support Volker
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Hi, I am trying to create the following filter: "in project X, give me all issuetype = Story where Epic Link has Team = Y" Basically I have a 2 issue types in different projects that are generally...
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Hi all, I have a For each: Smart Value loop that is checking a value on an issue against a value in a lookupObjects check. If it finds a match then it creates a variable of TRUE. What I h...
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Initially it looked liked having passed all the steps of verification, but in the end it produced no result with 0 issue imported. log: 2023-01-25 02:58:30,809 INFO - Import started by 62f136...
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I crated insight like this. System is mapped to Support Group, and Support Group is mapped to Managers. I want to add an automation rule to set support group according to user selecti...
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Hello, We have two custom fields of type "Insight object" (I understand it is called Assets in newer versions), used on a single request type form in Jira Service Management. They are both conf...
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