Community resources
Community resources
Community resources
Jira Service Management
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In the customer notification settings in JSM you can edit the email that is sent to customers. I use a "solution" field to track what has been done when a ticket is resolved. Is there any way I can a...
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To get a report to include each team member’s task complexity total for the issues assigned to this team member . For example I want a report to display the team member name and next to it the...
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hi plz to check why this account cannot recive email for recovery maha.kamal@zain.com
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Hello all, I am trying to log the initial assignee on all tickets that come to my team. We have automation rules that are triaging tickets round-robin across my team based on multiple ...
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I'm wondering if I @ someone in an internal comment on a task, this is not in that project, will they be notified and then able to view that task? Or would they need to be added to the project t...
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I need to configure the SLA according to the item marked on the portal form. For example: In my partal form I have the following question: Which sector? Options: living room, reception, etc. I wa...
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I need some customers to open requests anonymously on the portal. Is it possible to make this configuration? Do I need to have a specific Service Managemnet plan?
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Could not send email, the 'To' address field is empty. If you have referenced a field it may be empt
I'm getting the following error when trying to send an email to {{lookupObjects.Business Owner}}: "Could not send email, the 'To' address field is empty. If you have referenced a field it ma...
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I've setup the integration with statuspage in our opsgenie account and alerts that are created are also creating incidents in our statuspage as expected. I'm having issues using tags to map incidents...
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I don't see the development panel, or any way to activate that functionality for a service desk project. Is this functionality possible?
608 views 3 0 Deleted user March 31, 2023 -
This workaround is meant to help users that want to use cascading fields with forms or use a 3+ level cascading custom field type. So this is an option of the workaround from the features below: ...
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This article says I can't use the widget without my portal being "open" and I do not want that right now. https://support.atlassian.com/jira-service-management-cloud/docs/embed-a-widget-on...
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Hi, I'm wondering if there is any possibility to hide the Customers tab in Channels & People be hidden from certain user group? Or at least a way to hide some customers and organizations fr...
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what happens when we add a customer directly from an Organisation in JSM and also add the same customer through the JIRA admin portal with the same access? how does this conflict?
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Our company has traditionally used JSM for our major customers to report issues, and is therefore build out to be external/customer facing. Now, we are setting up projects to follow ITSM practices fo...
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OK, I've found this page with some explanation, why my new Requests are not visible in Portal (and Customers don't get any notifications even if they are Reporters) - they don't have Reque...
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I want a timer to start automatically when I open a ticket in Jira Service Management. Is it possible or is there a plug-in?
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We currently use these two services. The customer reports the problem to us through a portal that supports Jira service management. In it, based on priority, we have specified Sla. A ticket is then ...
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In list view, when grouping by assignee, the sub tasks which are assigned to another assignee will still appear under the assignee for has the main task. Is it possible to have sub tasks that ...
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When I logged in to the trial site that was used as the verification environment after a long time, the following message was displayed. If I don't use it anymore, is it okay to leave it as is? Will...
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Let's say I have 10 different organizations which I want to add to 10 different JSM projects. Is there a better way, than to add them manually to each of the 10 projects? Thanks in advance, ...
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I have created an jira app for 3LO Auth and given some permissions from scopes , it is working fine for the users with agent role in service desk. But anyone who have customer role in service , they...
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Hi There, We have two customfields defined: Time for Approval [in seconds] and Time for Resolution [in seconds], we are trying to do something like below but unable to get the customfield va...
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I am trying to create a rule, which transitions my issue when a comment is created. This basically works fine. But when I am trying to add a condition, I am failing: I want my issu...
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Hi. I face an issue, with linking an existing ticket to an Epic ticket. The search of the "Epic Link" field does not work,
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