Community resources
Community resources
Community resources
Jira Service Management
-
Hello Atlassian Community. we have currently Jira Service Desk (at the end of year we will migrate to cloud) and have an automation rule, which automatically to re-open issue, if a user comment on i...
-
To our friends here in the Community, Are you looking to set up Jira Service Management for a business use case (e.g., human resources, marketing, analytics, legal, facilities, etc.) but don’t know...
-
Hello Community, What I want to have is a worklfow like this: customer creates a request > agent assigned, replied > customer gets a mail > customer replies in the mail and it's displayed i...
-
Hi, Is it possible to recover an accidentally deleted object?
-
After the update, we can no longer create wires using basic authorization. Now we want to connect Oauth 2.0, please help us with the connection and provide instructions for connecting. Thank you for ...
-
I want to create an incident, let's say I have fields A, B, C, D & E. I want my incident portal or request form to show A, B, C & D fields only while filling the form in portal but E field s...
-
If you're using the Opsgenie app on Android you may have noticed that Opsgenie appears to turn on and leave on your DND setting, which can cause you to miss calls and text messages. This is due to a ...
- Article
- opsgenie
-
we have Jira service manager, and have connected halp/assist to teams. however when i type anything from a test acc in teams to it i get this message. Sorry, I didn't understa...
-
I use epics to connect JSM tickets to ticket in jira software. This has never been a problem until the recent epic upgrade. Does anyone know why my one epic is not showing up in JSM? Ther...
-
Hi Team, In order to define some internal metrics, I would like to create a query to obtain the number of labor days elapsed desde la creación de un caso a hoy. I`m using: created < startO...
-
I was just investigating the pricing structure for JIRA, and possible usage at the company I work. I just wanted some clarification whether you need to be a "user" to view and explore ticket...
- Question
- jira-service-desk
- jira-service-management
-
Hi there, I am trying to come up with a smooth way to bypass a second approval step based on a value on an issue. There is a 'Waiting for Approval' status in a workflow. If that is approved i...
-
Good evening everyone. I have a doubt, I would like your help. In the environment, I added a description to the fields according to the images, but I would like them to be visible, not with a minia...
-
Macro in Zohodesk helps us to close and label tickets by clicking a single button. For example, if we confirm the incident, it is a false positive. We have to select the false positive in the list of...
-
Is there a way to copy a field linked to the Description field to another form that will be in the same issue? ie Issue 1234 is created by a form (form1) for a firewall rule request. We will attach...
-
I am trying to understand how the Organization View/Table in the JSM Database works in conjunction with the front end User Interface. I need to be able to use a unique Key to link other ...
-
Hello, I need to add an automatic email trigger to a ticket. Event - Ticket activity such as the approaching due date (for example, the end date is 3 days away). Action: Inform watch list member...
- Question
- jira-service-desk
- jira-service-management
-
In our customer portal, we need to have banners at the top and bottom of every page. Is there a way to change the actual page layout of the portal pages?
-
I'm working on managing group membership based on some specific criteria of objects in Assets and at the end of the automation, I want to update the list of groups the object is a members of. ...
-
The break lines disappear when the customer receives a reply which makes it very hard to read. Here is how the message looks on the customer email side: It is very hard to read because ther...
-
Morning everyone! I see that the marketplace offers about 4-5 backup apps for JSM. Looking for feedback on any experience with these apps, who uses what, and any to avoid. Thanks for any info...
-
SLA Panel - One of the boards is showing the incorrect percentage for the time elapsed and remaining this is only the progress bar the actual start time and end time is fine but the bar at the bottom...
-
Hello everyone, I am not able to delete customers account which have not been created into an organization. If I open an organization, a recycle bin icon appear next to every user, but not for user...
-
Hey all, We've started using Assets to manage our IT assets and would like to start printing labels on physical items. I know Jira has this functionality, but it seems limited. Ideall...
-
Hi Team, I'm new to working on the back end of Jira but I have used it as an agent before and a customer. I am looking for the one-stop shop for how to make a Helpdesk. I want it to be ...
Atlassian Community Events
| User | Count |
|---|---|
| 34 | |
| 17 | |
| 8 | |
| 8 | |
| 8 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| 5 hours ago | ||
| 5 hours ago | ||
| 8 hours ago | ||
| 13 hours ago | ||
| 14 hours ago |