Community resources
Community resources
Community resources
Jira Service Management
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...nyone please guide me to true beginner's information on how to use script runner? Thank you.
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I feel like I'm missing something obvious, but is there not a way to view the calendar by week with Jira Work Management? I seem to only be able to view it in monthly increments.
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Hi Team, I selected a wrong team by mistake for the assist app in Microsoft teams. Now, while creating a ticket from the Microsoft Teams, getting this error please check the attachment...
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...wned one does. How can I use my own documents? I have already granted permissions for the role I am using, and my SSM document is already set as public, but that didn't solve the issue.
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Hi, I'm a new dev here. I want to know what API should I call to store custom data in custom fields whenever I submit data from a custom form in the project settings page. I have read that using cu...
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Hi, I'm new to developing apps with Forge UI and Forge API and I have a question. I want to know how do I implement integration webhooks to an app. The workflow is the following: A user creates and...
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Hi, I created an automation rule for when a ticket remains In an On Hold state (using the On Hold status) for 5 days without an update, this rule will email the Assignee. The problem I ...
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Hi All, I'm new to Service Management, and maybe this is a stupid question. But, here goes. I'm helping our finance team set up Jira Service Management for a general inquiries inbox...
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Hello, Folks on my team that do not have opsgenie access would still like to execute genie commands such as `/genie list teams`. When they do so, they receive the message `Matching user is required ...
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I have an issue where Jira Automation throws (Randomly) a 'Some Errors' error. It normally processes fine, but I do not like to be alerted unless there is a true issue. The errors do not h...
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Hello, I am currently working on a portal on Jira service Management, and as you can see on the image below, I would like anyone to be able to access the portal. I'm trying to follow the documentati...
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Hello Jira world, I'm trying to populate the Summary to include values that are selected from a multi-select field. I attempted to input {{issue.fields.customfield_XYZ}} but this would populate all o...
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Dear communty, I'd like to know if a customer can see all request (from everybody). Actually, it's not the case, even when the customer choose option "All request". I don't when to change role as ...
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I'm running a project that works across multiple departments. Each department has a backlog of Epics that feed up into shared quartely intiatives. The (5-6) intiatives then feed up into a...
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In one project, there´s one user that doesn't receive the invitation mail. Other people with his same domain can access with no problem and create tickets. Is just this specific user, he already chec...
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I'm trying to create a morning and an afternoon shift. They should not be handled by the same person ever. The night is taken by an actual oncall schedule which is separate and works fine and doesn't...
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I'm working on cleaning up a list of assets that are using different naming conventions: Some are AAA - XXX Some are BBB - XXX Some are AAB - XXX I want to all to have a new convention of CCC - X...
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I want to make a filter that brings tickets from 5h30 AM to 5 PM & 5PM to 5h30 (the following Day), Using JQL Queries, Any Help Please, Thanks in advance
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- jira-service-desk
- jira-service-management
- jql
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I am looking to integrated firebase crashlytics incident management with OpsGenie. Is that direct integration possible? If not, how can I achieve this incidents from crashlytics alert manag...
- Question
- opsgenie
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We need a test environment. Is a test environment free of charge?
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We are currently using Jira Service Management as a trial. We've made a bad choice and would like to cancel this. We will try the free version first, and then subscribe to the Standard version. We ...
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Does JSM have the functionality to to automatically send confirmation emails to any other provided email addresses in a ticket? Ex: I submit a access request form and I need my man...
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We are currently migrating our jira site from Datacenter to Cloud, and we have a postfunction that automatically moves the issues from the current project to another one, we have read the documentati...
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We are building a bug reporting Form that will create issues for us in a project. Part of this Form is the user selecting the priority level based on varying degrees of criteria. Initially we ...
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im looking for a smart value for the project logo to use in a custom HTML email for an automation task does one exist like {{project.logo}}?
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