Community resources
Community resources
Community resources
Jira Service Management
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Getting this error after upgrading Jira 9.6 to 9.8.1. The issue occurs when trying to assign a support ticket to either myself via a workflow or manually assigning as an admin. "org.ofbiz.c...
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When you change the ticket status to Close and the user is presented with an open dialog box, I expect the Canned comment action to be available. However it isn't.
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Hi there! Can anyone advise how to avoid translating while copying {{issue.Request Type.requestType.name}} to a Summary field? Example: If I have enabled translation in the project, it ...
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Hello Community, I wanted to start a discussion on the topic of utilizing Jira for Agile project management and share some best practices that have proven to be effective. As many of you may already...
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Hello, Can anyone help us how to find subtasks from a base query like "Approved" field without ScriptRunner? JQL function 'subtaskissuesfromquery' (Approved = user picker custom field ) in ji...
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Is it possible to use Jira automation to copy a Jira Service Management issue with forms to another service desk? I'm looking to do this when the issue transitions to a specific status using jira aut...
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I would like to inquire about the feasibility of using Jira Service Management for managing and inventorying a variety of IT devices. Specifically, I am interested in handling a large number of compu...
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Hello there, I am working on setting up new Jira Service Management Cloud site, I have been using the 'Quickstart' side bar from the right of the screen to follow the config steps. It was helpful. ...
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...nyone please guide me to true beginner's information on how to use script runner? Thank you.
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I feel like I'm missing something obvious, but is there not a way to view the calendar by week with Jira Work Management? I seem to only be able to view it in monthly increments.
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Hi Team, I selected a wrong team by mistake for the assist app in Microsoft teams. Now, while creating a ticket from the Microsoft Teams, getting this error please check the attachment...
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...wned one does. How can I use my own documents? I have already granted permissions for the role I am using, and my SSM document is already set as public, but that didn't solve the issue.
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Hi, I'm a new dev here. I want to know what API should I call to store custom data in custom fields whenever I submit data from a custom form in the project settings page. I have read that using cu...
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Hi, I'm new to developing apps with Forge UI and Forge API and I have a question. I want to know how do I implement integration webhooks to an app. The workflow is the following: A user creates and...
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Hi, I created an automation rule for when a ticket remains In an On Hold state (using the On Hold status) for 5 days without an update, this rule will email the Assignee. The problem I ...
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Hi All, I'm new to Service Management, and maybe this is a stupid question. But, here goes. I'm helping our finance team set up Jira Service Management for a general inquiries inbox...
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Hello, Folks on my team that do not have opsgenie access would still like to execute genie commands such as `/genie list teams`. When they do so, they receive the message `Matching user is required ...
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I have an issue where Jira Automation throws (Randomly) a 'Some Errors' error. It normally processes fine, but I do not like to be alerted unless there is a true issue. The errors do not h...
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Hello, I am currently working on a portal on Jira service Management, and as you can see on the image below, I would like anyone to be able to access the portal. I'm trying to follow the documentati...
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Hello Jira world, I'm trying to populate the Summary to include values that are selected from a multi-select field. I attempted to input {{issue.fields.customfield_XYZ}} but this would populate all o...
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Dear communty, I'd like to know if a customer can see all request (from everybody). Actually, it's not the case, even when the customer choose option "All request". I don't when to change role as ...
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I'm running a project that works across multiple departments. Each department has a backlog of Epics that feed up into shared quartely intiatives. The (5-6) intiatives then feed up into a...
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In one project, there´s one user that doesn't receive the invitation mail. Other people with his same domain can access with no problem and create tickets. Is just this specific user, he already chec...
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I'm trying to create a morning and an afternoon shift. They should not be handled by the same person ever. The night is taken by an actual oncall schedule which is separate and works fine and doesn't...
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I'm working on cleaning up a list of assets that are using different naming conventions: Some are AAA - XXX Some are BBB - XXX Some are AAB - XXX I want to all to have a new convention of CCC - X...
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