Customer account deletion

[Danielle Dakaud]

Hello Team,

I received that message on last saturday

Quentin Miras's account will be permanently deleted soon

Hi Danielle Dakaud,

The Atlassian account for Quentin Miras (quentin.miras@solevogroup.com) managed by the solevo organization will be permanently deleted.

When the account is deleted, the user's personal data will also be deleted from Atlassian account services.

You won't be able to cancel the deletion after 3 days.

Thanks,
The Atlassians

we don't undertand why you need to delete that account.

Could somebody explain us, please?

Thanks for your support 

[Nic Brough -Adaptavist- · Accepted solution]

Hi Danielle,

Atlassian do not delete accounts owned by other organisations.  One of your admins (or possibly the account owner) has asked for this account to be deleted, and it has been shut down. 

After a while (I'm afraid I can not remember how long the cooling-off time is, but i want to say 90 days), if no-one tries to use the account, and your admins do not re-activate it, then this message is sent, and the account fully deleted three days later.

The answer to "why you need to delete the account" is "you asked us to"

[Danielle Dakaud]

Hi Nic,

Thanks for your answer.