Automation: Create new issue in another project when trigger issue has no "related to" linked issues

[JY]

The automation keeps creating a new issue resulting in duplication when the transition is triggered.  I only want one issue created in the Jira Software / another project the first time the issue is moved from review to work in progress. The next time the transition is triggered, it shouldn't create a new issue.

Any guidance would be much appreciated.

[Alex Koxaras -Relational- · Accepted solution]

Hi @JY and welcome to the community,

Can you please post your audit log from the rule? In addition this IF component comes with the option to "restrict it" on one project. Can you confirm that the linked issue is on the same project as the one being transitioned? If it is restricted to just one project like in the image below, and you have a linked issue on another project, then your rule will not work. You have to change the rule's scope.

[JY]

Hi @Alex Koxaras -Relational- 

Thank you for the information. I have extended the scope and it works now. 

[Alex Koxaras -Relational-]

Good to know that @JY !

[Evgenii]

Hi, @JY 

Welcome to Atlassian Community

Do you link issues, when you're creating new one?

[JY]

Hi @Evgenii 

Yes I do, because I need to linked the newly created issue to the current issue.