Community resources
Community resources
Jira Service Management
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Hi, I've created various queues on a project based on request type and status, which work fine to show agents the various open tickets coming in. However, what I would also like is an "All requests" ...
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Hello Everyone, Does anyone here have any prior expertise with migrating the notifications of the JEMH Server/Data Center to JEMH Cloud as there are certain limitations with JEMH cloud. Would s...
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Hello all, Recently we have had a few occasions where some of our users who we know have previously raised queries through Jira are being told that they no longer have an account set up. However, w...
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Hi, How can i create a QR code to navigate to my project and make it click the "create" button. for the JIRA mobile app. I want the user to only have to fill in the fields in the "create" for...
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Hello - we are unable to make work the bidirectional integration between jira and opsgenie. We succeed in creating jira ticket from an alert in opsgenie + opsgenie alert is acknowledge if jira statu...
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Hi, I am new to automation and I am trying to find a way to send different emails using just one automation based on a JQL output. I have a JQL issue lookup that looks something like this: (projec...
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Give me any way to find a automation for this issue. Since this is used as a test purpose, Will be applying the automation in organization live set up. Please provide a best solution for thi...
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So we are looking into integrating JSM with an in-house third party application. However we haven't done such integrations before and don't know where to start. Are there any good starting points in ...
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I have more than 2000 assets in my object schema, which includes many duplicate assets. I am trying removing them manually one by one as well as through the bulk Delete method using the Delete butto...
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I have one closed issue where the comments tab is not shown. Other closed issues of the same time raised on the same day have the comments tab showing
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I have JSM Cloud integrated with Opsgenie. When I add a note to an issue in JSM, it adds a note to the associated Alert. However, it seems to ignore my Opsgenie notification settings (which say email...
- Question
- opsgenie
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I created a few custom fields in the Organizations of my specific project but these fields cannot be found when I looked into the database using CDATA or DeVart Jira SM drivers. Is this because...
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I currently work on Automate Actions During Incidents Using Opsgenie and because I want to do it well by the precise and accurately instruction from The Teachers, I needed that kind of explanati...
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Hi everyone how are you all. I'm making an automation that runs whenever a new item is created. It checks if the Components field has the values KPMG or GAD, so far so good. After that, he must ad...
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I just finished a migration in the last week for a school based in Minnesota. We have switch active directories from internal directory to the state wide one. Users were prompted to login with your s...
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I created some custom SLA's for my jira service management project. But every newly created ticket still picks the default SLA. Is there anything I can do to resolve this. I have checked over and ove...
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Hello, I am needing some help trying to achieve a specific functionality. Is there a way to set up a manually triggered automation that will send a daily email to the Reporter for X number ...
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Hello! I need to confirm a piece of information I read on this link In Opsgenie, can only participants configured with owner and admin roles add/remove new members? Is there any way to create a cu...
- Question
- opsgenie
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I'm trying to disable features in Jira Service Management, but I keep getting the we couldn't disable service requests please refresh the page error. Refreshing the page does not change the error fro...
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I've created an Asset Custom field for our employees. The field is used throughout our environment. However, I have one specific issue type on a project that requires a different context ...
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I'd like to use advanced search to find items that were in any of a list of sprints when the sprints started (i.e. the items that were part of the sprint commitment). I'd also like to do the "opposit...
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Hello! I want to set automation that will copy value from Release version (Version picker) field to Release version (custom field) (short text). At the Edit issue fields step, I set COPY and when I ...
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I would like to be able to view all the past tickets from every sprint inside a certain project for which I have been the assignee.
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Hello all, currently we are facing the problem that our customers service portal page stucks when they are trying to write a comment in the comment field in their issues in the customer portal. Thei...
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| September 15, 2025 11:39 PM PDT | ||
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| September 4, 2025 1:00 PM PDT |