Community resources
Community resources
Community resources
Jira Service Management
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I have a groovy script in Post Function for one of workflows in ServiceDesk. It creates objects in Assets. I found out that these assets are created by the user that performs transition. Is ...
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Goodmorning , can someone show me the step with an example or link me an article ? . thanks a lot for support :). M.M
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I would like to 'revoke access' for user using REST API for Jira Service Management. I can't find any information about it in documentation. Is it possible? How endpoint should looks like? Thanks!&nb...
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Hello, Is there any way to create a Grafana dashboard with Opsgenie Analytics graphs? Access the same analytics as "Opsgenie - Analytics - Alert MTTA/R Analytics" but through Grafana dashboards. Th...
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need to downlload attachment from jira via restapi sample code mentioned below using RestSharp; using System; using System.IO; using System.Net; class Program { static void Main(string[] ar...
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Need to get the currently logged user details , please share the REST API call to get the details.
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- jira-service-desk
- jira-service-management
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To clarify, currently, our clients use the Jira support portal to submit support requests that are logged as tickets in the service desk. After reviewing the presentation on the Jira Virtual Assistan...
373 views 0 0 Deleted user September 27, 2023 -
Hi there, I have been testing Discovery just on my own laptop (Windows 10) and I am coming up with a number of 0 object types. Application, User, Group are all coming back with no results and ...
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Hello I am new to Jira. Looking to make it memorable and productive.
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Hello All, I created a rule for when an issue is created AND approved AND a custom field = xyz THEN assign due date {{now.plusBusinessDays(5)}}. This current configuration is not working. Any ...
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Hello everyone, I am migration our server instance to the cloud and I am having issues with setting up the service management project correctly. The goal is, that the script runner script should se...
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Hello Everyone, How can I display the individual ticket queues for Helpdesk support personnel so I can compare various metrics of performance? Thanks in advance.
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is it possoble to store user data in the user profile instead of fetching datas per ticket?
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We are looking transferring our asset management to JSM. I'm curious to know how other clients have used the premium subscription to track software licenses as an asset. What kind of criteria are the...
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Hello Community, I would like to ask if someone could guide me to how I update the "executive view" of our current project discovery board to include project status colors other than the three major...
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Hello Everyone, My organization is running into an issue where we cannot add our user to "Jira Service Management - Customer" access only. When we add our users to "Jira Service Ma...
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Hi, I created a template for customers who create Incident tickets. I included a field for the emergency level. I would like to have some sort of pop-up or something that explains what we are consi...
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Hello! I would like to know how I can declare a state of my flowchart as closed, since I saw that there were two types of "in progress" state, "In progress" and "ready". But in my statuses that are w...
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I create a ticket in Jira Service Management, but it is not shown in the queue. However, I see it in the Backlog Priotization, so it has in fact been created. What do I need to do, to see it i...
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Good Day We're using Atlassian Cloud offerings, so Jira, Confluence, Bitbucket and Service Manager. I want to set up our customer service team to control and access Jira Service Management, but...
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in request type configuration is it possible to move farm into field section on top example 1- summary 2- description 3-assignee 4-farm( implemented)| i need farm on 2 posi...
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What's the best way to do this? Thanks.
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Hi, Any idea whether Atlassian is planning to develop AI theme analysis ? or AI options to assign and automatically identify problems solving? Many Thanks
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We're making use of the webhook on deletion of issues to preserve this information outside of JIRA. We have been developing this with a demo JSON that's being sent by Atlassian on the deletion of a t...
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Hello Community, asking if there is anyone with some experience using JEMH. I have a bunch of projects using JEMH to handle the emails, and just create a new one. But, the dif...
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