Community resources
Community resources
Community resources
Jira Service Management
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Is Backup CLI EAP used to perform migrations to new instances of Jira Service Management projects? Has anyone used this tool? thank you link: https://confluence.atlassian.com/buc/backup-cli-eap-do...
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Hello! We are looking to provide our hiring managers with visibility of what our licensing per tool is when they are requesting different software for new hires. Is there a way in Jira Servi...
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when customer who is not configured in Jira Service management, but is suggested to send requests through email to support email, JSM ticket portal does not display the name of the customer w...
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Is there a way to dynamically or automatically update an organizations members for a project? It seems the only way to manage orgs for customers is manually which would be a pain for us.
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When a customer selects "other" they are given a field to submit details. That field isn't viewable when we open the ticket. How do I view the comment?
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We are implementing JSM (premium license) and working on setting up Incident and Event Management in OpsGenie & JSM. The documentation page (https://support.atlassian.com/opsgenie/docs/send...
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I am getting the following errors while trying to get connect opsgenie to Salesforce. Variable does not exist: EngineeringReqNumber__c Variable does not exist: PotentialLiability__c These fields d...
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- opsgenie
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Hi Experts, Below requirements were received and I would like to seek of your inputs / expertise on it. An issue from Jira Software (Internal) will be manually linked to an issue in Jira Service M...
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I have a query, I am integrating opsgenie into Jira Service Management, when an alert is created in Opsgenie, it creates a Ticket in Jira, when I close that alert in Opsgenie, it resolves the Ticket ...
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How to get email notifications when changes are made to JIRA tasks? Everyone on my team should be getting the updates through email. Please see the screenshot for reference.
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Hello, Suppose that in my team we get alerts that look like this: ======= Alert: User has encountered a problem in prod env. User: sampleuser ======= I would like to automatica...
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Good afternoon! Faced with this problem, if from the portal click my requests, then there is an endless download and the browser console writes: Uncaught Attribute 'createdDate' does not exist, desp...
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We have our server configured to only allow tickets from users that already have an account. These accounts are pulled from Active Directory and represent most of our users. Each time a user without ...
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Hello everyone, I have a user that should not be admin (eg : shouldn't be able to add customfields for example) We have a project where SLAs values are based on some fields (priority and cu...
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My cloud instance users have the attached errors, can anyone have any update as I am unable to contact the Atlassian support
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Hi, community. During the installation process of Jira Service Management, it indicates a WARNING with fontconfig After confirming, it installs me fontconfig and the dependencies: dejavu-fonts-c...
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Hi, I am trying to automate the invoice processing flow for our finance function. since JIRA does not seem to have the concept of assignment groups and restricted queue access for users, we are expl...
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hello. lost the opportunity to enter the project for the entire team.
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Hello everyone, I would like to ask - Are there currently any issues with App Jira service management? Because the App Jira service management works very slowly and sometimes appear mess...
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Hello, We are about to update existing request type to add more explanation for a field. Currently we have "Blinded Report" field with some additional description as follows: Blinded Report (Manda...
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Hello, I've noticed that the Unassigned queue has disappeared. It is not deleted because when I attempt to create a new queue with the same name, Jira indicates that a queue with this name already e...
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Hi, I'm using to track my IT projects the default Jira templates : Project templates > Work management > Project management I'm mostly happy with that template ho...
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I have configured a single project having multiple clients because help center form is same for all clients. How can I restrict tickets access and customer portal to client wise (wrt to email address...
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Hi, What are the Addon's which are used for Reporting in JSM please help me out. Thanks,
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Atlassian Community Events
| User | Count |
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| 38 | |
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| 2 hours ago | ||
| yesterday | ||
| August 12, 2025 8:27 AM PDT | ||
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| August 5, 2025 9:59 AM PDT |