Community resources
Community resources
Community resources
Jira Service Management
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Hi folks, i have 2 project, let's call it Origin and Clone, when a ticket is opened on Origin i manually clone and move the issue to Clone. I set up an automation on Clone that align the status of ...
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how can I use API integration in Opsgenie with Apache Airflow so that I can receive alert when the pipeline(or DAG) runs successfully or failed.
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Its possible to assign jira service desk tickets based on the opsgenie on call calender schdule
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We have for the past year been using Jira Service Managment, and our Users/Clients are happy to report and solve/comment issues. In a recent domain change we have changed from .dk to .com on...
287 views 1 2 Deleted user July 7, 2023 -
Hello everyone, I am using JIra Service management App. I have issue related to "Automatically allocation ticket by queue" maybe someone can assist me with this issue. My project receive tickets(S...
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Hello good morning to all. I have a doubt that I have been trying but without success. I have created 2 projects for two different companies, the problem starts when I invite customers to join in o...
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Hi all, Any body know how to change the Help Center url ? i.e https://1111.atlassian.net/servicedesk/customer/portal/ to https://3333.atlassian.net/servicedesk/customer/portal/ Thanks, Alex ...
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Hi All, I need to find all issues that have been assigned to Assignment Groups, that I am a manager of. ** We are using Asset - Groups and Users ** Example: I am a manager of 5 Assignment Gr...
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In JSM automation, if the value of variable A is the following example, Is it possible to get the sum of the values of variable A as a smart value? In this case the total value is 10. A = 2,2,3,2,1
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Hi, So since my title is a bit cryptic let me explain what I'm trying to comprehend here. On Cloud when you do a scan with Assets Discovery, after the scan is done the Discovery uploads your resu...
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Use Case: I want to store weekly individual statistics (mostly of the type "number of issues in filter A" divided by "number of issues in filter B") and don't want to need any commercial plugins. My...
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Hi there, I know I can set this in the workflow for subtasks to prevent the main issue being closed, but what if there is an open linked issue. Has anyone come up with an automation to bounce an is...
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I currently have the IT helpdesk setup with "Assist / Halp" and tickets go back to our Jira Service management for tickets. I need to have a new team brought on to deal with technical issues for som...
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I got the value of each custom field of the numeric attribute in the jql query. When the acquired result variable (A) is displayed in the log, it has the following five values. A = 5,2,3,6,7 I want...
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Hi there, I have an automation that when a particular service request is approved it creates a linked issue in another project. I can pass over who the approval group was from the parent to the lin...
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Hi, Is there a way to setup notification in Asset Management ? I want set of users to be notified when an asset is added/updated. Thanks in Advance, Shesha
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Jira server has the ability to include table in canned responses which basically meant that a text table appeared as visual table. || ||Col 1||Col 2||Col 3|| ||FROM| | | | ||...
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We have done some migrations at the beginning of getting the Jira service management platform going but some data has been gathered on-prem since then and we would like to migrate the difference betw...
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How do I get early access to adding pictures into form?
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Hello, Checking for tips on how best to create a filter for Kanban boards using three different request types for different projects. Thank you
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Hello Checking for tips on the best way to complete Issues Security process. I have completed the following steps however trying to understand how to tie the newly created Issues Securit...
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I need to be able to connect an Exchange Online mailbox to our Jira Cloud for incoming emails but do not want to use a User Principal. In the past it was possible to set up an Azure App Regist...
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I am currently an on-prem (Data Center) Jira Service Management user and am using the Assets part. I have a CSV import setup using an uploaded file. Working fine. However I would like to change the ...
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Is Backup CLI EAP used to perform migrations to new instances of Jira Service Management projects? Has anyone used this tool? thank you link: https://confluence.atlassian.com/buc/backup-cli-eap-do...
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Hello! We are looking to provide our hiring managers with visibility of what our licensing per tool is when they are requesting different software for new hires. Is there a way in Jira Servi...
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