Community resources
Community resources
Jira Service Management
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Hi everyone, We have reject reason field in one process in JSM. And when service desk team move the status Rejected, they are filling that field. But the customer cannot see that field and does...
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Hi, we have an Assets objectType with an attribute of type Project called "Projekt". When trying to limit the results in a customField we want to use Filter issue scope (AQL): Proje...
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We are using Jira Service Management. When we resolve a ticket, sometimes we forgot to fill in some field like label, risk. So to confirm all the required fields are filled before resolving tickets,...
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Hi everyone, In my project, I want whenever a ticket is created, the system will automatically send email to notify group A (including user X,Y,X...) I tried to add the {{issue.key}} in the ema...
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Hi Guys I would like to understand if Opsgeneie can assist with the below requirements or if there are any Plug-Ins you know off. Requirements: Hardware - Collect hardware information (temperature...
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Product:Jira Service Management(cloud) We created a customer by using their company name and in a company, there are some branches or users. And sometimes reporter is our service manager not th...
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A consultant from Atlassian told me that as we are an authorised non-profit foundation, we have a 75% discount on your products. We would like to take advantage of this discount for Trello and Jira S...
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Hi guys, I have created some integration between JSM and JS, so I created an automation that create a card when there is a ticket transition status from Waiting for Support/Customer to In Progress. ...
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How can I integrate the CSAT survey with a Slack app so that the link to the survey is sent as a personal message?
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I am getting some Russian spam projects in Jira, please remove this as I don't see any options at my end. https://ucex01yv.atlassian.net/jira/servicedesk/projects/Y3/queues/...
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I have a work management project in which I have two groups group A and group B, what I want to configure is, group A people should only be able to view the issues related to ticket type group A and ...
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When I create an incident which is open, I do not have option button "Create Slack Channel on the right side of the page inside the Incident page. How to solve that problem now? Thank You forwa...
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Where/how to I find OpsGenie SEN (Service Entitlement Number) ?
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I have more than 100 application connected in a single host as inbound references. So I want to remove some application, which are connected to current hosts. How to remove or bulk delete applicatio...
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Hello, we have one of our mailboxes configured to automatically forward a mail to the E-Mail adress that we use to create requests in our Jira Service Management Project. But we have the problem, t...
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Misconfigured integration actions are the most common reason for Opsgenie not behaving the way you are expecting, particularly with alerts not being closed, acknowledged, or created. However, befor...
- Article
- opsgenie
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Hi All Apart from capacity expansion, is there any other way to optimize the storage of the main directory for data processing? The main Attachments in the main directory occupy a lot. Is there any ...
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I was invited to an organization / project that I have no affiliation with. Unfortunately, I made the mistake of accepting because I was expecting an invite from a client. I can not find any w...
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I am using Automation feature to send an email to users when an issue is transitioned. So initially in the body I used smart key value called {issue.description} to include description of the card. S...
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I've read that I can have only 1 custom field context configured per project so I would seem that if I really want two, then I need to configure the other based on just issue type or as the default. ...
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Hi team, I have duplicated a rotation in the schedule. Then on the original rotation I have added an end date to correspond with the new rotation start date. Then when trying to delete the overrid...
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Hello -- My service desk manager has a dashboard that he attempted to share with myself (Jira Admin, Site/Org admin) and my Director (Org/Site admin) as well as another team member. When we go to th...
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Good day everyone. We have decided to take a stance on security and only allow clients that we add to Jira to be allowed to logged calls via email and access the support portal. ...
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Hey folks, i have the following problem: I need to search for Tickets that have been in the status "Waiting for Customer" for 7 days, 14, days and 21 days. im working with the following JQ...
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I've a problem using JIRA API to collect all projects whe have enter in. When I try whith a navigator, no problem, i got the list, but when I use POSTMAN, I get an empty array. On E...
- Question
- cloud
- jira-service-management-cloud
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| 28 | |
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| September 15, 2025 11:39 PM PDT |