Authentication problem when linking JIRA issues in OpsGenie Incident

I'm getting "Authentication failed" error when trying to link JIRA software issues or JIRA service management requests to an OpsGenie incident

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It sounds like a user access issue. Are you able to access the linked Jira instance by logging in directly?

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Yes, I can.

Also other admin users also facing same issue. So not specific to my user access permissions?

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Have you already made a connection to your Jira using the integration? Was this working previously?

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