Community resources
Community resources
Community resources
Jira Service Management
-
HI I'm in charge of Jira service in my company. I have a question about Grant Access Permission. An external team from my company has been granted "Jira Service Managemnet - Customer" and "Jira Ser...
-
I have a form that automatically creates an issue in JSM. i would like to automate the form filling process and i have no idea how to go about it or if it is possible. i am to fetch new records fr...
-
Hi Is it possible to restrict the running of certain automation using custom fields like 'Assignment group'? I want to allow only people from certain 'Assignment groups to be able t...
-
I am working on jira service management, and jira cloud rest api,iam creating article on knowledgebase, and i want get that article to view in postman,for that i need servicedeskId, like this: ...
-
When I create a 2 dimensional gadget, choosing cascading filed as Y axis, I am seeing the results with respect to cascading values. For Example: field name = Application Application = Jira - Bugf...
-
Buenos tardes, estuve leyendo documentos sobre este tema Documentos de referencia: https://community.atlassian.com/t5/Jira-questions/Importing-Epics-and-stories-using-csv-and-external-...
-
I want to export when I'm oncall to my calendar. I found this piece of documentation for this: https://support.atlassian.com/opsgenie/docs/view-your-on-call-schedule/. When I navigate to the "...
-
I will greatly appreciate if someone could help me with how to get a count of remaining tickets at the end of each month. What JQL should I apply if I use a filter? And, how to show Created vs. resol...
-
Update: August 2nd, 2023 Thank you to everyone who registered and joined our webinar last week! We hope it was helpful to you! The webinar is now on-demand and can be w...
-
Hi, How to Compile a report of all the custom fields using Table Capture to create an Excel spread showing all the fields in the instance
-
We have 90 open tickets in our queue and I am trying to create a visual report to help show the team to see what is going on in the queues.. for example how long have the tickets been open, when were...
-
Hi, Overnight (A few nights ago) my customers who had access to the knowledge base have suddenly lost access to all articles. We have not changed anything our end, it only came to our attention toda...
-
I want to integrate our Service Desk with WhatsApp to ensure users can do Password reset from their whatsapp. I would also like to know how if we can create and link a BOT to Jira
-
Hello I'm trying to create automation to move tickets from one project to another (service project to service project). Im using the clone function and after the ticket is cloned, the automation del...
-
We have a problem with an automation. Our automation cancels a ticket based on a request type and participation in a group. The request Type is selected from the list that can be accessed from the a...
-
Hi folks, i have 2 project, let's call it Origin and Clone, when a ticket is opened on Origin i manually clone and move the issue to Clone. I set up an automation on Clone that align the status of ...
-
how can I use API integration in Opsgenie with Apache Airflow so that I can receive alert when the pipeline(or DAG) runs successfully or failed.
-
Its possible to assign jira service desk tickets based on the opsgenie on call calender schdule
-
We have for the past year been using Jira Service Managment, and our Users/Clients are happy to report and solve/comment issues. In a recent domain change we have changed from .dk to .com on...
286 views 1 2 Deleted user July 7, 2023 -
Hello everyone, I am using JIra Service management App. I have issue related to "Automatically allocation ticket by queue" maybe someone can assist me with this issue. My project receive tickets(S...
-
Hello good morning to all. I have a doubt that I have been trying but without success. I have created 2 projects for two different companies, the problem starts when I invite customers to join in o...
-
Hi all, Any body know how to change the Help Center url ? i.e https://1111.atlassian.net/servicedesk/customer/portal/ to https://3333.atlassian.net/servicedesk/customer/portal/ Thanks, Alex ...
-
Hi All, I need to find all issues that have been assigned to Assignment Groups, that I am a manager of. ** We are using Asset - Groups and Users ** Example: I am a manager of 5 Assignment Gr...
-
In JSM automation, if the value of variable A is the following example, Is it possible to get the sum of the values of variable A as a smart value? In this case the total value is 10. A = 2,2,3,2,1
-
Hi, So since my title is a bit cryptic let me explain what I'm trying to comprehend here. On Cloud when you do a scan with Assets Discovery, after the scan is done the Discovery uploads your resu...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 39 | |
| 8 | |
| 6 | |
| 6 | |
| 6 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| 40m ago | ||
| Tuesday | ||
| Monday | ||
| August 5, 2025 9:59 AM PDT | ||
| July 29, 2025 5:22 PM PDT |