Community resources
Community resources
Community resources
Jira Service Management
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I have an object where it has 4 attributes. When i provided AQL for retriving the result, the result fetching all attributes of object. Example: Sample AQL's which i using to retriving...
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Hi, Atlassian Community! We are excited to announce an early access program for new reporting functionality for Assets in Jira Service Management. We know that you need the ability to report out on...
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Hi I held ORG-ADMIN role, but I can't access SLA and Customer Portal, what global permission or project permission to allow me to access them?
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Hi there, I am looking at an issue with emails coming in from a webform. The sender is always a no-reply@domain.com and the description field in Jira looks like this Name: The Test Email Address...
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I'm trying to send daily reminders to managers or teams who have pending approvals, but in order to do so I need to use the ${request.details} variable which is only available in the Customer Notific...
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Hi, We run a daily ticket stand up where we review all open tickets, except for the "onboard new employees" request type tickets. I'd like help to create a new queue that includes all...
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Hello all! We have a group with a few hundred customers inside a service project. Is there a way to bulk remove their organization tag without removing them from our Service Project? Wh...
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Hey community 👋 We’re thrilled to share that the Jira Service Management virtual agent for Slack is now generally available! The AI-powered virtual agent helps teams automate support requests in...
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- jira-service-management
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We have one cloud free Jira Service Management instance setup, for 3 users. There is only project in it. We like to know if email-to-ticket creation feature can be setup on it? Or we have to migrate ...
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Hello community, we are having a specific situation when it comes to time reporting with Tempo in our JSM environment. We are working together with external partners who need to report time, which ...
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Hi all! I'm trying to use an assets field in a service request. When the customer is properly logged in everything is ok. When the customer is not logged in, the field does not appear. I dont' ex...
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We have a few Uniinteruptable Power sources (UPSs) that will often switch to battery power. This is expected, but when this happens we receive an email from the UPS supplier to say that this has happ...
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Hi, I don't understand why my product plan was suddenly changed to "Standard"? how to change it to "Free"?
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I would like my employees to be able to add other employees to a request so that multiple people can follow along all within slack. Today, all I know is possible is for the employee to leave sl...
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Summary You may run into an issue where you are unable to Create, Acknowledge, Close, or Add a Note to an Alert manually and receive an error of "Incoming data does not match any actions." Basicall...
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- opsgenie
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At the moment we have one service team, with one email address it.servicedesk@..... to which can send requests. We will create some extra teams within the same project. We will create an email addre...
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Want to show Epic - technical debt type ticket in Epic link drop down How can we do that? Currenlty, a ticket created is not showing in Epic link dropdown Both Epic R&D and&nbs...
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Hello all, I have a challenge: For our business projects, we would like the color of the due date or ID of the problem to change. Same as the SLA does for service projects. In this case color red...
539 views 3 0 Deleted user October 31, 2023 -
I'd like to be able to move objects when a certain status is changed. It will only be moving to another object type in the same schema. I don't see this as an option in Automation, so can I use Scrip...
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Is it possible to convert an email request on script, HTML or JSON with automation? For example, we get emails from Windows Defender which comes with a lot of images and so on and we need on...
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How to add validations for custom fields in the issue edit screen without third party add on?
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We have an account for which the administrative owner is no longer with the company. There seems to be no way to now access the administrative tools as the email address is no longer valid.&nbs...
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Hace un tiempo cree un proyecto para el equipo de soporte, el dia de hoy se muestra un mensaje de "Tu periodo de prueba de 14 días del plan Standard ha finalizado". No me permite realizar acciones n...
- Question
- jira-service-management
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Salve a tutti, quando provo ad aprire un ticket specifico per una nuova tipologia di richiesta creare da poco, al momento della gestione del ticket compare il messaggio: ...
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This might seem a bit of an odd one but I'm wondering if someone has a fix for it or a different train of thought. I currently have several issues in JWM that are being worked on and for reasons ne...
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