Community resources
Community resources
Community resources
Jira Service Management
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I created a few custom fields in the Organizations of my specific project but these fields cannot be found when I looked into the database using CDATA or DeVart Jira SM drivers. Is this because...
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I currently work on Automate Actions During Incidents Using Opsgenie and because I want to do it well by the precise and accurately instruction from The Teachers, I needed that kind of explanati...
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Hi everyone how are you all. I'm making an automation that runs whenever a new item is created. It checks if the Components field has the values KPMG or GAD, so far so good. After that, he must ad...
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I just finished a migration in the last week for a school based in Minnesota. We have switch active directories from internal directory to the state wide one. Users were prompted to login with your s...
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I created some custom SLA's for my jira service management project. But every newly created ticket still picks the default SLA. Is there anything I can do to resolve this. I have checked over and ove...
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Hello, I am needing some help trying to achieve a specific functionality. Is there a way to set up a manually triggered automation that will send a daily email to the Reporter for X number ...
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Hello! I need to confirm a piece of information I read on this link In Opsgenie, can only participants configured with owner and admin roles add/remove new members? Is there any way to create a cu...
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- opsgenie
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I'm trying to disable features in Jira Service Management, but I keep getting the we couldn't disable service requests please refresh the page error. Refreshing the page does not change the error fro...
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I've created an Asset Custom field for our employees. The field is used throughout our environment. However, I have one specific issue type on a project that requires a different context ...
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I'd like to use advanced search to find items that were in any of a list of sprints when the sprints started (i.e. the items that were part of the sprint commitment). I'd also like to do the "opposit...
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Hello! I want to set automation that will copy value from Release version (Version picker) field to Release version (custom field) (short text). At the Edit issue fields step, I set COPY and when I ...
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I would like to be able to view all the past tickets from every sprint inside a certain project for which I have been the assignee.
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Hello all, currently we are facing the problem that our customers service portal page stucks when they are trying to write a comment in the comment field in their issues in the customer portal. Thei...
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Hello! Having a large organization with multiple departments, I would love to be able to filter the monthly report by each team. This information is stored in the Extra properties section, whi...
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Hello, Checking to see if there is a easy way to format issues exported to an excel spreadsheet without add-ons or plug-ins for Jira Sever. We would like to exclude certain fields and apply correct...
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HI, We have JSM implemented but when a call is made in JSM/servicedesk/customer/portal/13 you can't go back with a home button which is linked to the same portal/13 page. Is there a button we can c...
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Hi everyone! I want to create a ICS format file for my country's holidays. I tried to create a ICS file by Google Calenders but Jira couldn't support this file. Why did it, I don't know? How ...
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I am creating Organization custom fields for efficiency gains but I am not able to see these custom fields in the Organization Data Table. Am I looking in the correct table or is this sti...
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We have five projects, one which is ITSM. For any ITSM created from a submitted email I want two people to be notified. I see our notifications are applying to all projects but I want to add to only ...
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Is there a salesforce Jira connector that notifies the case owner when the status is changed via email and also provides a salesforce bell notification?
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Im administrating both Jira Service management and Jira Work management. Jira Work management. Has very interesting option to make subtask as a part of task - > how to make it look and func...
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Hi, so ive been trying to make an automation using the new automation tool but i cant get it to work, however if i setup the same rule in legacy this works. I have an automation from project...
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So, I've been struggling to get the forms via API using Scriptrunner. In general, Atlassian documentation is omitting one crucial part - formid which needs to be pulled first. So, if a...
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Let me first off apologise if I am asking a trivial question, or in the wrong place. I am about to be asked to come up with JIRA based solution. I have never used JIRA in any capacity. The good news...
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Hello, My question is similar to many other ones (example) but for newest versions of JSM, where comments tabs are not tabs anymore but buttons. The script obviously doesn't work anymore. I ...
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| July 29, 2025 5:22 PM PDT |