Community resources
Community resources
Community resources
Jira Service Management
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Hola que tal? Necesito hacer una consulta, estoy utilizando la plataforma en cuestión. Tengo un formulario que recibe incidencias y este formulario puede ser editado por un administrador. H...
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Hi :) Can you set up an alert notification policy so that as an example we would only be notified if a specific alert fired 5 times in 30 minutes? Thanks, Luke
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- opsgenie
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I am creating a dynamic form in which users can fill out the form to provide details regarding their request. I need a way to allow users to add as many fields as they want while filling the form bu...
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Hi, We have several customers that we support on a 24x7 basis. I would like notifications going into my slack channel should any critical issues be raised outside of business hours (08:30 - 17...
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Hi, Can a "User" assets Attributes be linked with custom fields so that the person filling out the form may select from defined users in the user Attributes field?
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Hello there, how would I label or describe my Request Types (I DON'T MEAN ARTICLES) to be better searchable? For example, I have a Request Type with a custom form. From the screenshot below ...
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Is there a way I can create bulk labels?
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I have a standard change workflow but what i want to do is when a change request is submitted if it conflicts with another change then it takes a different path in the workflow and maybe needs additi...
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not showing service management customers in the approvers list ,, issue is only for normal users login portel, it is visible helpdesk team account
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Hi Community, is there any possibility to block incoming moved issues from another project without clear the permission from the source project. We have a central JSM but sometimes the customers op...
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...hat Confluence space. Anonymous access works great when a JSM project is public but it does not seem to be a way to allow access to "internal" users only. Cheers. Julien.
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In our workflow we would like to add a comment using automation based on the approval actions (Approved, Declined), but in Data Center we do not seem to have this option? Is there a clever way to do...
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Given that Portal Customers have an account automatically created when they raise an issue and that they need to create a password and login to that account to continue the 'discussion' and that ther...
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Hello Atlassian Community, I am seeking assistance in implementing Jira automation to streamline the process of assigning tickets to ITSM (IT Service Management) service owners and their designated ...
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I was attempting to change my name in Jira Service Management and the system required me to provide my password. Even though I entered the same password that I use under my company, the system still ...
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This is a real head scratcher that I'm not sure what to do with. User A has all the right permissions to log time through Tempo and they can do it just fine on all tickets EXCEPT the ones that User B...
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Hello, I am setting up a Team Managed project in JWM. I want to have a different workflow for Bugs and Tasks. But it seems my board can only show one workflow at a time?? That can't be ...
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...psgenie_sdk.AlertApi(api_client=api_client) start_at = 0 max_results = 100 while True: list_alerts = alert_api.list_alerts( query='createdAt = "27-09-2022"', offset=start_at, limit=max_results ) p...
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- opsgenie
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When we have users submit a ticket through our portal we are looking to have a page pop up that says something to the effect of "Your ticket has been successfully submitted..." and some other options...
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Hello! Has anyone been able to successfully integrate WUG with OpsGenie to create alerts? I've created the integration in OpsGenie, created the Action and Alert and policy in WUG, however no...
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- opsgenie
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Hi, I'm wondering how I can delay the alert notification from a created alert via the API. If I create an alert using the API, is there a parameter I can pass in to only allow it to notify the respon...
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Hello, I wanted to check if there is a way I can create a report where it shows each issue and give the count of attachments/invoices Example Issue name | Number of Att...
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Emailed-generated requests, are not triggering alerts via opsgenie.com. Only manually created tickets generate alerts via Opsgenie. What will be the correct setting to make this happ...
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