Community resources
Community resources
Community resources
Jira Service Management
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Hello, I am working on a Company Managed Project. I have created a custom issue type. Whenever I change the fields that I would like to see to it, the fields are updated in the Task issue type as we...
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- jira-service-desk
- jira-service-management
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I cannot see assets in Jira Service Management using the Linked Assets field. I have created asset objects within Assets - Can someone please advice on how to link them together. Many thanks
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I structured a workflow in Jira Service Management that doesn't really reflect a change process but more of a document workflow process. I'd like to import that document workflow into Jira. Is there ...
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We are planning to deprecate JSM by migrating the 5 JSM project over to "regular" JIRA Software projects. Once we migrate the projects - after creating ALL NEW projects, issue types, fields, ...
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Following this Atlassian guide on how to bulk clone objects into a different object type https://confluence.atlassian.com/jirakb/assets-bulk-clone-objects-to-a-different-object-type-or-schema-120656...
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We have staff who need to have different access based off of the service project they are viewing. Is is possible for 1 account to be able to have service desk agent access in on project and service ...
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Hello all, In our project, the customer can select different defect classes when creating a ticket. Depending on the error class, different SLAs apply. However, when choosing the defect class, it i...
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Hi everyone, Still a novice when it comes to Jira but had a question as I am stuck, apologies if this has been asked and resolved already. I am trying to create a workflow which has various s...
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I am importing the issue to google sheets and the keys are coming with hyperlinks. I need to get the keys without hyperlinks. how can i do that
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Hi, We have a Jira Premium subscription and We have a public Portal with two projects. We would like to create a second private portal for another Project. Can we ? and how ? Thank you
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I am trying to receive a CSV file with all the fields from specific task or/and all the tasks on some category in Jira. The issue is that I don't see all the fields in the table althou...
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I know that by default, an email is automatically sent to any user that gets an @ mention in an issue comment. I know there are some global settings that affect sending the emails out. I also kn...
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Hi, I created an ITSM Project and would like to use the Incidents, the Problems, etc... There are references to OpsGenie everywhere, as if Incidents are linked to it. But when I comp...
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That's it really - I'm considering changing from Zendesk to Jira SM and one snag I'm seeing is that I'll no longer have context when someone uses the widget. With Zendesk if someone uses the widget ...
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Hi, is there a way to use Assets in Forms (Data Center)? In a cloud test version I had the opinion to add an asset field. But I can't find this opinion in our Data Center verison. Thank you!
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Hello, we have a few users with Service Desk Agent permission and JSM license that can't be assigned to issues. Permission helper says agent doesn't have Assignable User because of JSM: ...
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Hi, So I am having issues with the JSM portal towards assets. What I'm trying to do is to have the portal only show assigned devices of that specific reporter/user. I have setup object types Laptop...
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I am trying to find a way to automatically redirect users away from the issue type view to the portal view if they have no agent access to that project. Eg user trying to view jira.company.co...
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Hola que tal? Necesito hacer una consulta, estoy utilizando la plataforma en cuestión. Tengo un formulario que recibe incidencias y este formulario puede ser editado por un administrador. H...
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Hi :) Can you set up an alert notification policy so that as an example we would only be notified if a specific alert fired 5 times in 30 minutes? Thanks, Luke
- Question
- opsgenie
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I am creating a dynamic form in which users can fill out the form to provide details regarding their request. I need a way to allow users to add as many fields as they want while filling the form bu...
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Hi, We have several customers that we support on a 24x7 basis. I would like notifications going into my slack channel should any critical issues be raised outside of business hours (08:30 - 17...
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Hi, Can a "User" assets Attributes be linked with custom fields so that the person filling out the form may select from defined users in the user Attributes field?
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Hello there, how would I label or describe my Request Types (I DON'T MEAN ARTICLES) to be better searchable? For example, I have a Request Type with a custom form. From the screenshot below ...
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