Be notified when a customer not invited tried to create a request

Question

Hi!

I want to create an automation that sends me an email if a customer not included inside the customer list (in a restricted group of my Jira service management) tries to create a request.

Is it possible?

Thanks!

Fiorella

EDIT:

I missed the information that the user opens an issue via email. So if the email is inside the customer's group, he/she can open and create the issue, if not I would like to receive an email.

Consider that I can find this information inside my Jira Service Desk "customer notification logs"

Fiorella Santopietro_co9vli · Answer

ok sorry, I missed the information that the user opens an issue via email. So if the email is inside the customer's group, he/she can open and create the issue, if not I would like to receive an email.

Consider that I can find this information inside my Jira Service Desk "customer notification logs"

Thanks for your help!

Fiorella

Ste Wright · Answer

Hi @Fiorella Santopietro

So the user cannot access the form (i.e permissions-based)?

Or they can access the form, and then a validator on the workflow stops them from creating a ticket?

Ste

Fiorella Santopietro_co9vli · Answer

The issue is not created because the user is not "allowed" to create an issue since is not inside the customer's group.

Hope it's clear, if not please let me know :)

Thanks,

Fiorella