Community resources
Community resources
Community resources
Jira Service Management
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We have the SLA espera informacion cliente (waiting for client information), a rule that creates a comment when the sla is about to breach, and a rule that triggers when is breached that comments and...
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Hey there! I'm Looking for a tool or plugin to streamline social media support in Jira Service Management? I'm exploring options to manage Instagram and Facebook comments/DMs directly within JSM, b...
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I have connected a slack workspace with Jira chat to automatically create tickets from Slack by adding an emoji to a message. However, in the chat setting I can't seem to set up a connection to anoth...
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Hello good afternoon, Will there be a way to assign tickets by balanced workload with a specific schedule and with spliced schedules? I.e.: Agent1 schedule 7:00a.m. - 4:00p.m. Agent2 schedule 9:00...
- Question
- jira-cloud
- jira-service-management
- opsgenie
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here is the context: HR starts the new employee onboarding process by creating a portal request. Next, the automation creates subsequent issues based on the data from the original request. One of th...
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I've been playing around with Jira Assets for a while now and need to see if this is possible. I have Divisions and Departments within those divisions as Object types. The 'Employee' object type lis...
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I am unable to redirect mails from the outlook inbox to JIRA mailbox. The emails are getting rejected. I tried Whitelisting domains in Jira(refer 2nd screenshot), but did not work. Can you please hel...
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We created a Jira account for a new IT staff and invited him to join the team but when he tried to log into Jira, he never receives an email invite to verify who he is. We've re-sent the invite...
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I'm having some issues with the custom rules for hiding email signatures and was wondering what the processing logic is on them Rules to detect signatures regards thanks thank you Scen...
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Using OOB ITSM project template and OOB Employee and ITAssets for Assets templates. Added attribute "Assigned to" type: Object: Employee on "Hardware Assets" objects, which is outbound reference to ...
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The Time tracking field used to work comparing Original Estimate against time entries (timelogs). Today we've found it only says "Time remaining" and we've to manually update that, we can't input the...
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Hi Atlassian Community! 👋 We have some cool update for those of you migrating JSM configurations manually. Salto now supports JSM Cloud, allowing admins to automate their configuration man...
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Is there a way to have other fields in the Request Form trigger Knowledge Base articles in addition to the Summary field? If we ask the customer to fill out a field "study description" with informat...
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Hi, I'm trying to setup some automation to add / update users in assets. The problem im running into is when trying to add "Department" I have another scheme tree called department a...
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If a user is Deactivated as they have not used an Atlassian product in our organisation for more than 6 months, will they still be able to access the front-end Jira Service Management Portal? ...
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Hey Guys, We have a request to remove some issue type/request type since there are already some tickets created with these issue types we would like to archive these issue prior removing. Is this...
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Morning! We're attempting to install assist on our slack and connect it to one of our JSM projects, but Jira is telling me that the site is already connected to chat products. Any help in getting t...
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I have a 'team managed' service management project. An issue type's workflow has an approval step set to 'customer selects approver' and the approval field set to the system generated 'approvers' fie...
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The standard Jira template had all sorts of "issues" allowed - such as hardware issues, change requests etc. we dont want any of that. We need to have a portal where the user can choose (maybe) an ap...
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Hello, I wonder if it's possible to connect Apple Business Manager to our Assets environment. If yes, what are the best practices?
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Hello, We are using both macOS and Windows devices in our company. macOS devices are managed by Jamf. Windows devices are managed by Intune. As we want to keep our devices up-to-date, there is ...
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I need to setup one Support project and handle multiple clients. They need to be independent and should not access to each other portals
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I would like to know the possibility of showing the ticket that is only relevant to assigned user. For example: condition: > Assignee-A is L1 support > Assignee-B is L2 support 1) Assign...
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Hi team. I am receiving this error for an specific automation: Destination status could not be resolved. If using a smart-value ensure this resolves to a numeric status ID or untran...
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Hello As a new explorer of JIRA, Can we implement JIRA Service management with IN, CR, SR & PM module with only available Plugins in JIRA? Is their any expertise required in Scripting or Codin...
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