Community resources
Community resources
Community resources
Jira Service Management
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I'm trying to upgrade my subscription from free tier to Essentials. However after I "Select Essentials", I get the error "The card is not allowed to be used in payment process. Please contact to Opsg...
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hello team, if any manager is on leave, then how to set delegate user
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Using the Jira Assets REST API to query for an object that contains a double quote in one of its att
I'm trying to use the Jira Assets REST API to query for an object that contains a double quote in one of it's attributes and I'm not able to structure the query successfully. If I try escaping the do...
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The Customer users of the two projects are connected. When I register for one project, it automatically registers for the other project. Is there a way to separate it? I want to register separately
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Hi there, I currently use a Custom Field called Resolver Group to indicate team assignment and to facilitate notification to an entire team when an issue is assigned. The values are synced f...
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I've seen other companies reporting same issue, how could I know if they're on our suppression list? I've also read an article saying with the "resend invite" button it might work, but it's not actua...
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Is there a way to select and attach specific attachments in Jira Service Desk via Automation Rules? Working on huge workflow in Jira Service Desk Data Center and Jira Software Board combining multip...
- Question
- jira
- jira-server
- jira-service-desk
- server
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Hey Atlassian Community! How can I create roles in Jira? I also want to know how I can modify user access rights: the search, ticket display, the columns that should be displayed, and modificat...
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É possível integrar o Jira Service Management com outra instancia, de forma a trabalhar com um catalogo de serviço integrado entre as instancias de forma a compartilhar até o SLA? (Is ...
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Hey Atlassian Community! How can I customize the user profile in Jira Service Management to display additional fields? Thank you
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Hey, dear community! How can I activate or deactivate notifications that will be received by a group that I will create in Jira service management? Thank you. Best regards
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Hey Atlassian Community! Can we create groups in bulk in Jira Service Management, i want to know the easiest way we can do that and how. Thank You. Best regards.
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Hello everyone, I basically created a Jira Service Desk project in Jira Service Management. For clients to access it, there is an automatically generated portal URL. I either want to change it or adj...
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My agent wants to know if there is a way to display the last time an external client updates a ticket. I showed the agent the update field and when you hover over it, it will show a time stamp....
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We have created a custom field called "Hypothesis" but the field shows no value/data or blank when extracted or exported to google sheets.
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Use case: A ticket that is created by our automation for events is communicated to the affected customer by email. The customer responds to the email with his ticket system and we want to save the r...
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Hi Atlassian Community! I want to know if there is any way to create users in jira service management via importing data from csv file. If there is an easy way to do that, let me know. Thank you. ...
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Hi Team, I've a user in my project with Service Desk Team permission. However, she I find this error in the email logs. Date Status Key Details From Mail subject By handler ...
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Hello :) about this issue, bringing the priority of an issue directly to the email subject, I already read a lot. Sure it would be possible to edit templates (*.vm) down the WEB-INF folder b...
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We have a dozen different ticket portals on our service desk, from which we would like to transfer one to JIRA guest users to handle those customer requests. Is this possible, or do the assigned peop...
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when Jira create ticket we need to trigger mail to all support team or specific DL group from Jira it is possible?
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Hi Team, When a customer sends an email and an incident is raised, can we maintain the email record in the admin group?
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Hello, I've setup various automation webhooks through the Jira Service Desk. Each time myself, or anyone clicks the ticket-link thats posted to Slack from the webhook, we are redirected to `automati...
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Hi I have a service project JSM Cloud when ever I share the ticket through share option to one of my user. he will receive the email with ticket details. That mail i will share(reply all) to ...
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Hi! I would appreciate if you can share an example of any simple automation, I can create so that it would fail for sure. I need to test a new user created for setting it as an automation ow...
Atlassian Community Events
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| June 20, 2025 12:16 PM PDT | ||
| June 18, 2025 4:57 PM PDT |