Community resources
Community resources
Jira Service Management
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Hello, I'd like to have a custom field populated when a Service Request is created in the portal. I've done the following: Created a Portal Group=Grafana On the Request form I added a cust...
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Hi all Which measure should I use in EazyBI for calculating the average time in hours that takes to a group of tickets to be resolved (counting from Created to Resolved)? I adapted "Average resolut...
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How might we leverage JIRA SERVICE MANAGEMENT for clients while maintaining confidentiality? I aim to grant them permission solely for raising requests and leaving comments, without granting visibili...
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Hello, We're having a reflexion about using Jira service management as ITSM for our company. Thing is that some of our customers needs to see requests from their team, is there any way to do it wit...
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In the "issues" view per project, I would like to view different columns for separate projects as the these distinct projects necessitate a disjoint set of relevant columns. However, it seems like t...
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What number does opsgenie use when calling? for HK, China & US
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Hello, We are in the process of migrating from Assets for Data Center to Jira Service Management cloud. In our existing data center configuration, I have automations triggered by the creation, updat...
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While editing a JSM service today I noticed that there is a new attribute named "Service type" which has four options in the drop-down menu: Applications Business services Capabilities Software ...
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...?permissionViolation=true&os_destination=%2Fbrowse%2FHD-2529&page_caps=&user_role=" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:121.0) Gecko/20100101 Firefox/121.0" "-" "sample.com...
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I am building a very simple automation to auto-assign a specific request type to a specific user. I have done this with several other request types with no problem however on is not working.&nb...
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When opening my JSM project on my free cloud instance, I get automatically redirected to the administrator page. Looking at the browser console I see the following: I accessed the customer p...
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Hello, I would like to setup a Jira automation rule with a manual trigger plus user inputs which are used during further issue creations. The user inputs contain a firstname + lastname of a user whi...
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I am preparing for Jira migration, I need to have same add-ons as the source site have on a destination site. I have 2 issues I came across: 1.Microsoft Teams for Jira Cloud -...
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Hi, I am using the system organizations field. It gives by default multi selection but I would like to limit the field to have only one selection. Any idea ? Thanks, Gal
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Hello folks ! I have a question. Is there any way to change the design of the portal group in the Jira Service Management Customer Portal? As a list, grid, or something like that ? ...
565 views 3 1 Deleted user December 28, 2023 -
Assets structure. -CMDB --- IT Equipment --- Audio Equipment --- Video Equipment - INFO TABLE --- CI Type Video Equipment ..../jira/servicedesk/assets/object-schema/4?mode=attribute...
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How to create escalation matrix for SLA breached tickets
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We are a vendor that provides IAC/virtual-NOC services for large buildings, where we do support for building owners Each building (team) gets its own integration-API-key, a set of subnets ( ...
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- opsgenie
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Hi! In jira automation, how could I edit issues that are the result of a "look up issues"? I leave the detail of the automation where the look up issues finds the correct issues, but does not apply ...
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The organization is required to have Data Residency to be in Canada. I have some questions when reading the "in-scope product data" section on Understand data residency | Atlassian Suppor...
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Hi All, Need help to integrate jira Service management (Ops Genie) with Sophos software & perimeter81!
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I was recently hit with a vulnerability remediation request from our security team for Jira Service Management. They are asking to use meta tags vs the robots.txt file that is in place today. Does an...
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Hello i am assigning a ticket but the person I assigned was told that the information did not go to the mail How can I check
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Compiling and Evaluating scripts takes a long time while page loading. how can I improve loading time?
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Hi Team, How to setup/provide approval access to customer and agent
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| September 4, 2025 1:00 PM PDT |