Community resources
Community resources
Jira Service Management
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Is it possible to change the way the search is working in Jira Service Management? Users would like to have a "deeper search". The use case would be if someone wanted to search for all the is...
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We want to set up email requests (https://[domainname].atlassian.net/jira/servicedesk/projects/[projectname]/settings/email) to use custom email (O365). We used to create app password for O365 emails...
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Few users in my team, if they are joining into the war room they get disconnected frequently. What's the issue .
- Question
- opsgenie
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Hi Opsgenie Community, Few users in my team, if they are joining into the war room they get disconnected frequently. What's the issue .
- Question
- opsgenie
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Hello Team, We have Assign Group -L1 Help Desk. A and B are agents in it. In the Assignee field drop down both the A and B agents are shown. When group is L1 Help Desk and Organization is CITI then...
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Hi. I'd like to know what's good points for making multiple sites of Jira Service Management instead of making multiple projects of Jira Service Management.
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I want to integrate jira active directory and assign users for asset inventory, can you help me?
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Is it possible to clone the workflow of the incident issue type to the service request issue type?
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Hi everyone, Could you please help to solve this issue? We can not send notification email to assignee after issue resolved. We are using JIRA service management - Data Center solution, although w...
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Hi there - writing to report a bug wherein if I create a JSM ticket and add screenshots to it, then create a linked issue in another project (Jira), the screenshots from the original JSM ticket do no...
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So many errors from JIRA ITSM in Browser. O my god. But, for me, interestin in Downloading Resources. From What and from where? How to disable it?
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After migrating my company's Jira and Confluence environments to cloud last week our internal notification emails stopped including the ticket's Summary like they did before. I changed no settings on...
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Hi, I am looking for a way to add a value from 1 field (short text) as a new option value on a CustomField (select list). I tried this on Edit Issue Field > More Options: { "update": { ...
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hello Team, after create Request, we (Agents) can able to delete/Add approver group/ members. that is not correct process, how we can restrict to non-Admin users. please guide me. reg...
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How can I define project key as "X" so that issues would be like X-1 or X-500? Please check the image
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We have a requirement to hide few of the custom fields for a specific client and these fields should not be deleted. When we try hiding these fields through Field configuration, fields are getting h...
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Hi there! I was wondering if webhooks are available on free plans. I tried to follow this guide, but I saw that I don't have the ability to add integration in my setting page.
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Hello, Is there any way to hide security level filed in the view/edit screen except for project admin thanks alot
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Hello, Can't install on Jira Cloud Issue Details for Jira Service Desk " Unable to install Issue Details for Jira Service Desk Unfortunately, we’re facing a technical issue with the partner....
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I created a form on a JSM project. One of the fields is linked to the 'Labels' field in Jira. I had assumed that users would be able to add labels as needed, directly from the form. Howe...
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While working in JSM, if a new ticket is raised, and the service agent is unaware of a similar issue in the past, is it possible that Jira automatically brings up/pops a similar issue? Such that the...
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I am working at a Product based company where multiple customers have hardware devices, cartridges, mobile devices. The customers are spread across globally. Is it possible when customer complaints...
- Question
- cloud
- confluence
- confluence-cloud
- jira-service-desk
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Hi! Sorry for the beginner's question. I am trying to add a Jira Software product to our Jira site. Another organization site which i also administer has an option to add a product in Product...
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Hi, We are working in Hebrew. Need to allign the text to the right, in the description. That's basic, because the description need to be in home language. Any idea ? I believe it's an issue for...
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Hi. Catalina access log cintains wrong IP adresses (localhost) with nginx reverse proxy. How to fix it? After update from 8.6.0, before was correct.
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| September 4, 2025 1:00 PM PDT |