Community resources
Community resources
Community resources
Jira Service Management
-
Hi there, I need particular request types that I have set up, to triage into particular queue's. How can I filter my queue to ensure that only selected request types are stored in a queue? I have t...
-
Need to know information about the Virtual agent. Does customers get access for slack and the AI. It's getting me confused. Is the Virtual agent only for Jira users or agents ?
-
I have three different types of request. - Content update - Bug - Change Request I want to know which type of incident was created and then assign an assignee depending on that Also,...
-
Is it possible to merge similar JIRA tickets?
-
Dear all, I have a problem with my AQL and I don't how it should work.
-
Dear community, in our company, we would like to send automated emails to our tenants when the maintenance of an asset (like for example "automatic sliding doors") is one week overdue. Ther...
-
I would like to receive an sms when a ticket is created with the opsgenie feature. I thought maybe we could link the alerts to issues but I couldn't find where to implement it. Does anyon...
-
I've searched Community pages and Googled but can't find a way to export a list of Canned Responses. We've just moved to cloud and all existing canned responses were created as Shared, which means we...
-
Hello! Being a new opsgenie admin/user I'm looking for a built in tool of sorts that would allow me to import a .CSV file to enter monthly schedule overrides. API right now is out of the pic...
-
Hi All, I am using the average age chart to report on our service desk tickets. The filter I am using has the following: Project="Service Desk" and created >= -52w AND Resolved >= -5...
-
I've seen this answer a few times, but essentially I have a Task being created, then I want to add the Request Type to it as I can't seem to do it straight away. It tells me I can't add "Request Type...
-
I was able to set a customer up with a JSM customer account so they can submit service requests through the portal. As an alternative way for them to reach out for support, they can always email us a...
-
Hi there, Is there way to make some columns display narrower in Assets. I have about 12 columns to show for some assets (Name, Model, Serial Number, Owner, Manufacturer, Purchase Date, State a...
-
I'm currently refining permission schemes in Jira Service Management (Company-managed) and have run into a dilemma with the default 'Service Desk Team' project role. My aim is to use custom project r...
-
I am new to Jira Service Management, and I am trying to figure out the best way to use workflows and automations to streamline our offboarding process. We have been doing this manually, so tha...
-
If I create a task in one of my Epics, I want to duplicate or clone the task into all other existing epics within the project. For example, I want to add "Set Follow-Up Date" as a task in one of my ...
-
I've recently migrated several projects from Jira Server to Jira Cloud, and have been having a couple problems with some of the request forms (not email). On some forms, the "Description" field...
-
I am trying to nest the statuses so that within each status I can show progress. My workaround for this was to create a checklist that matches my statuses so they can have their own workflow to show ...
-
Update: Thank you to all the customers that have shared feedback with us on these changes. We want to announce that we’ve decided to keep the lock emoji (🔒) functionality for adding intern...
-
Hi everyone, As we approach Halp’s end of life on June 4, 2024, we’re making a few more experience changes to Jira Service Management chat for Microsoft Teams. These updates allow us to more closel...
-
Hi, my company wants to make a schedule of tickets for the coming year. The problem is management wants to auto create a new ticket once a a other ticket is closed. It is for a recurring ...
697 views 3 0 Deleted user February 13, 2024 -
Hi All, I want to know the possibility and how can I integrate CAS (https://www.apereo.org/projects/cas) SSO with Jira Cloud. I can't see this in the identity provider list :( Has anyone done it ...
-
Hi, I have setup a ton of integrations which create tickets in Jira when an alert is created in OpsGenie. I have a new field to capture the OpsGenie alert ID in the Jira ticket so it is easy to find...
- Question
- field
- integration
- jira-service-management
- opsgenie
-
We don't use the SLA section so we are trying to move it or just get it out of view. When in the Request Type section I select "Move to Bottom" on the SLA section and hit save and it says it saved co...
-
Hello everybody, I want to add a "due date" to a request view (in certain request type) but I want this field in read-only. The goal is to display this information when the agent submit it. Is it ...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 26 | |
| 11 | |
| 10 | |
| 5 | |
| 4 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| 15m ago | ||
| 21m ago | ||
| 9 hours ago | ||
| May 29, 2025 11:41 AM PDT | ||
| March 4, 2025 3:09 AM PST |