Community resources
Community resources
Community resources
Jira Service Management
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Hello folks ! I have a question. Is there any way to change the design of the portal group in the Jira Service Management Customer Portal? As a list, grid, or something like that ? ...
552 views 3 1 Deleted user December 28, 2023 -
Assets structure. -CMDB --- IT Equipment --- Audio Equipment --- Video Equipment - INFO TABLE --- CI Type Video Equipment ..../jira/servicedesk/assets/object-schema/4?mode=attribute...
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How to create escalation matrix for SLA breached tickets
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We are a vendor that provides IAC/virtual-NOC services for large buildings, where we do support for building owners Each building (team) gets its own integration-API-key, a set of subnets ( ...
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- opsgenie
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Hi! In jira automation, how could I edit issues that are the result of a "look up issues"? I leave the detail of the automation where the look up issues finds the correct issues, but does not apply ...
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The organization is required to have Data Residency to be in Canada. I have some questions when reading the "in-scope product data" section on Understand data residency | Atlassian Suppor...
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Hi All, Need help to integrate jira Service management (Ops Genie) with Sophos software & perimeter81!
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I was recently hit with a vulnerability remediation request from our security team for Jira Service Management. They are asking to use meta tags vs the robots.txt file that is in place today. Does an...
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Hello i am assigning a ticket but the person I assigned was told that the information did not go to the mail How can I check
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Compiling and Evaluating scripts takes a long time while page loading. how can I improve loading time?
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Hi Team, How to setup/provide approval access to customer and agent
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Is it possible to change the way the search is working in Jira Service Management? Users would like to have a "deeper search". The use case would be if someone wanted to search for all the is...
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We want to set up email requests (https://[domainname].atlassian.net/jira/servicedesk/projects/[projectname]/settings/email) to use custom email (O365). We used to create app password for O365 emails...
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Few users in my team, if they are joining into the war room they get disconnected frequently. What's the issue .
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- opsgenie
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Hi Opsgenie Community, Few users in my team, if they are joining into the war room they get disconnected frequently. What's the issue .
- Question
- opsgenie
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Hello Team, We have Assign Group -L1 Help Desk. A and B are agents in it. In the Assignee field drop down both the A and B agents are shown. When group is L1 Help Desk and Organization is CITI then...
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Hi. I'd like to know what's good points for making multiple sites of Jira Service Management instead of making multiple projects of Jira Service Management.
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I want to integrate jira active directory and assign users for asset inventory, can you help me?
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Is it possible to clone the workflow of the incident issue type to the service request issue type?
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Hi everyone, Could you please help to solve this issue? We can not send notification email to assignee after issue resolved. We are using JIRA service management - Data Center solution, although w...
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Hi there - writing to report a bug wherein if I create a JSM ticket and add screenshots to it, then create a linked issue in another project (Jira), the screenshots from the original JSM ticket do no...
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So many errors from JIRA ITSM in Browser. O my god. But, for me, interestin in Downloading Resources. From What and from where? How to disable it?
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After migrating my company's Jira and Confluence environments to cloud last week our internal notification emails stopped including the ticket's Summary like they did before. I changed no settings on...
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Hi, I am looking for a way to add a value from 1 field (short text) as a new option value on a CustomField (select list). I tried this on Edit Issue Field > More Options: { "update": { ...
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hello Team, after create Request, we (Agents) can able to delete/Add approver group/ members. that is not correct process, how we can restrict to non-Admin users. please guide me. reg...
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