Community resources
Community resources
Community resources
Jira Service Management
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What is the big difference between ATLASSIAN Assist and Jira cloud? Do you think that Jira Cloud is an app for agents, and ATLASSIAN assist is an app for both customers and agents?
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When we have mulitple people copied on a ticket, I have been told that they cannot see the entire thread. Only the person on the "TO" line can see everything. Can we make it possible for ...
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Hello guys, as per my requirement, once main request approved, then Sub-task should be generated automatically in JSM, could you please help me with automation steps ?
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Script: I would like to request changing the "Blocker" priority to be possible only when the due date of the raised request is on the same day or the next day. Otherwise, a notice/warning sho...
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Hi all, Hopefully someone else has solved the same problem we're facing with JSM. We want a bunch of internal Support Engineers to only see, manage, resolve and close a specific client's/project's ...
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Hi I am creating an automation to auto comment when a status is not changed within x days. Example 3 strike rule, when a ticket is in waiting for customer for 7 days it would comment 1st strike and 1...
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All employees of client org to view portal, submit tickets, and see others' tickets within their org
We are running a helpdesk for multiple organizations. While its a single helpdesk, we are giving access to multiple organizations. We want to accomplish the following: Employees from those organiza...
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my jira account is not working when I am trying to login and fill the email id and password it shows verifying and then come to initial point that is login or sign up
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- halp
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Hello Team, I am not able to open JIRA Service management. the page showing the below error Error - Encountered a "403 - Forbidden" error while loading this page. I hav...
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Hi, my workflow starts with an approval step: - If approved: Go to next step (Step A) - If declined: Close issue That works just fine. However, after step A, there are also steps B to G. All thos...
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Hello, colleagues! I wanted to ask a question and ask for your tips, because in the issue section - in the SLA success rate report, display the Time to first responses metric not in % ratio,...
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Hey! I'm working on developing a dashboard to display two aspects of my project's SLA. 1. Monitor the punctuality of the assigned personnel. Obtain information about individuals actively involved ...
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I have a custom field called "Region" with list values (A, B, C for the sake of simplicity). Now I want to achieve this: Whenever I execute a certain transition, e.g. "Delegate to Region A", the valu...
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I want to embed a JIRA widget to a web page by [Atlassian’s docs][1]. The provided `<script>` snippet that embed the widget’s iframe includes a `data-key` attribute with a unique value. My que...
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Hello, I am trying to clone the jira comments into cloned tickets using automation. How can I achieve this? Thanks, Laxmi
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Hi, Hope you are well, I just created a new a project and I want to assign or associate a Jira workflow with this project that is already created in workflows but when I go to Jira Project settin...
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I have an email from you. And I was wondering if you could possibly contact me back with an explanation about Bitcoin. I don't know if this is the same company. But I hit your link and this is where ...
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Hi. I just installed JSM on Linux, LTS 5.12.2, and the end it gives following error: Please wait a few moments while Jira Service Desk starts up. Launching Jira Service Desk ... Your installation ...
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We have a simple approval step in our ticket workflow. During this approval step, we want the approver to fill out an additional custom field before the click 'approve' or 'deny'. I creat...
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Is Trello license included in Jira Service Management Enterprise license? I have reached out to Atlassian and have not received an answer to this question. Does someone know? Thanks.
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I'm working on importing a json into assets and using them as custom fields to fill in certain attributes. (JIRA Data Center JSM 5.4) Currently we have imported a few objects and created them with t...
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A bit of background on the setup of my instance. My Jira Cloud instance has both Jira Software and Jira Service Management. All users on it have licenses for both products. The IT Team has a service ...
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The below appears in the body of the ticket email. It seems the user may have clicked the "Turn off this request's notifications" hyperlink because they are no longer receiving email notification fr...
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This was working about a month ago but now it returns two errors... JIRA::REST Error[500 - Internal Server Error]: Can't connect to stratustech.atlassian.net:443 Code is Perl runni...
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How do you edit internal notifications with free plan? I do not not see the option or paywall here
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