Community resources
Community resources
Community resources
Jira Service Management
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We use labels to create clones of tickets and these labels update various fields on the ticket. The action I want to change is that it adds "Recurring - " to the summary. But the problem is we often ...
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Hi there, I have the required field Description I want to put in a Form. This field is mandatory in my Project, hence it is by default displayed in my request type. When trying to link the Descript...
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Is there a way to setup a roadmap for Jira Service Management? I found the roadmap and timeline for Jira Work Management. We have Jira premium licenses for Jira Service Management. Just tried to add...
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Is there any way jira can fetch different types of reports from automation frameworks and display it
Is there any way jira can fetch different types of reports from automation frameworks and display it in a dashboard. We have reports like junit xml report, extent report and html report which are gen...
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Hello community! I'm wondering how I can create a portal group that contains other groups in my content management system. I would like this main group to act as a parent for several subgroups. Has...
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I have made a wallboard, that is ok. But now I will show it on a monitor screen somewhere in the office without user logon. How can I do that. The wallboard is public.
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Hello, I need a suggestion because I attempted to create an automation, but my level of JSM knowledge is not sufficient to understand which details I should use. In my case, I have a field us...
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Hi, When a customer sends mail to us, JSM will send an auto-response with a ticket number. Can I get a copy of that auto response to my email address, and when we assign that ticket to the a...
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Please tell me what kind of logic is used by Jira to calculate average time to resolution in "Time to resolution" custom report. I have calculated the result to compare with Jira's result but they ar...
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Hello All, We have JIRA Service Management Cloud with Standard plan. We have created a number of catalogue items (Service Request) which we require an "waiting for customer" stage or status just in...
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Request issue type need to link with an existing Epic up on Request ticket creation based on the business unit field value
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Hi, We are using the feature to have several emails configured in our Service Management Portal. (Data Center) Once the emails are received, the ticket is created with: Custom Channel = email. &n...
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Hello folks, I have received a customer query: Product: Jira Service Management on Datacenter. "We would like to use Assets in JSM for Contract Management. Some of the requirements are: Create a...
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Hello, ive recently ran into the problem that i wanna stop billing accounts (jira asset) from being booked once they hit the status closed (asset attribute of billing account). Im achieving ...
377 views 0 0 Deleted user January 25, 2024 -
Hi community! We configured automation in JSM such a way that in action item it will send email to the approver with all the ticket details includes attachment by clicking attachment link from mail ...
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- jira-service-management-cloud
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Solved
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Hi there, When Jira is sending out the comment as an email notification to the customers involved, it is not displaying the names of other recipients names in the email as a CC, it is only showing t...
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Hi Jira community, Here is the scenario. User A entered 10 issues in the Jira customer service portal. User B entered 5 issues in the same Jira customer service portal. In the default ...
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How can I give users anonymous access to portal of a project?
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Hello folks, I got a customer query: "We would like to use Assets in JSM for Contract Management. Some of the requirements are: Create an asset/agreement/supplier. Specify which department uses ...
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Hello, I am trying to create a firing alert with Prometheus, Opsgenie and MS teams so that we receive an alert in case our product is down for >5 minutes. However it seems that I can't add an int...
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I have an issue type created against a single project, but I want to copy it across to multiple other projects, without having to amend the layout on each occassion - is this possible? If so ho...
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Hello, I just wonder if it’s a good practice to create servicedesk tickets and epic/stories/tasks on the same Jira project. Here is my case : I have a single JSM project (let’s call it PROJ...
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Hello, We are 3 agents in our JSM projects and we need the rest of the company with the Collaborator role o be able to see the Clients & Organization part of the ticket, to get all infor...
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We have a need to inform request creator when it was resolved. Unfortunately notification scheme does not have this option. On our portal team team lead can request service for someone else, e.g. ...
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