Community resources
Community resources
Community resources
Jira Service Management
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Hi, We have requirement to track the list of jobs that are configured and scheduled in the each of the environment. As part of that we would like to mention about the schedule of ea...
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Hi all, Basically, I cannot a way to provide a permission so our agents can create topics. How can I do it?
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Hi, Cuando ingreso a mi pagina principal de Jira , me aparece este mensaje sobre la mesa de servicio" Error al recuperar los datos del proyecto"
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I'm currently using the following scriptrunner code in my post creation transition validator, but it's throwing an error. Code - reporter = issue.reporter jql = "project = PE and resolu...
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Hi, Due to the nature of business, i had to add all Resolution categories used for Incident, Change, SRs, etc, in the Resolution Field. Now to avoid user confusion and keep data clean, i have creat...
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Hi, At my company we are currently using JIRA on premise and will have to go to the cloud. For the moment, we are using Kanban bards with our customers. We are a service center. Thus, we want to...
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In my service desk project, Project Settings > Customer Notification > Customer Invited Email: I have that email enabled and I've customized it with my own text. However, that is not the email ...
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Hi, I would like to use a larger body of text to add Portal Instructions to a couple of request forms, more than 255 characters. Please can you advise how this can be done? Many thanks, Cath...
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I need to link different Sites Jira tickets When seeing Linked issue in the ticket, there is showing an option off linking a ticket to other site Jira, but after adding a number of a ticke...
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Hi team, We want to link issues (Issue linking) between two different JIRA instances based on the custom field value. We have a JSM project where we have a custom field called JIRA-Ticket which sto...
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Hi all, I try to extract all data from a specify request type in a JSM project. But, when I creat my Filter, I can't see all fields. 1- I go to Filters menu and select view all filters 2 - ...
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I have this expression, that sets a Jira field: {{#=}} {{issue.customfield_10254|0}} * {{issue.customfield_10255|0}} {{/}} Both customefields are of type number. What I would like to do, is to for...
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I'm trying to add a user to Jira Service Management (Free) and I get the following error: This user has a Jira account and had previous access. When I try to add the user again, it doesn...
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I have an automation rule that has a trigger on issue creation calling a 3rd party web service and it returns JSON with a list of test cases. I want to iterate through each test case returned from t...
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Hello, As a service desk operator, I would like to be able to make subtasks of a ticket visible to clients portal. Currently, this appears to be internal facing only.&nb...
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Hello, I got a custom field based on the fieldtype "Last public comment date" and want to show it with the value in the process / issue view. The field is configured like the other fields shown t...
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Bonjour, j'aimerais crée cette automatisation seulement ma sous tache n'est jamais crée et quand je vais dans le journal d'audit il me dit simplement "aucune action réalisé". savez vous pourquoi?
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Hi Team, Please confirm if I have the permissions to upgrade my product, If yes how do I do it?
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If one issue is transitioned to resolved for one issue type then it should close other issue type. For example i have two issuetypes story and task, i need a rule that when story gets closed, task ...
- Question
- cloud
- jira
- jira-service-management-cloud
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What's the problem? You have access to JSM products and are registered as a user in the project.
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When inviting a customer to a project 1. Grant customer role in Settings > User Management 2. Invite customers to your project When I run it only twice, it sometimes says that the customer does...
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Hello Community- I have a request type for access to a folder. The requester's manager is always added to custom field "Approvers" (array) and then I look up the requested folder(s) in Assets....
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Hi, I've created a filter: time to resolution when it's breached, but our jira projects all have different SLA's and I want one filter for all. Is there any way to filter it ...
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Hi, I manage multiple projects hence I am supposed to create external (Service desk projects) and internal projects which needs to be linked to each other.. I created an automation rule to auto trig...
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Is it possible to have objects attributes update dynamically based on changes made from other objects, for example, updating a field for the user that they are in possession of a device. Then go to...
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