Community resources
Community resources
Community resources
Jira Service Management
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As of today, I've noticed an error when trying to make a new issue from a DM'd request to me in Slack. Error I see is : "Looks like someone tried to create an issue, but no request ...
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Hello, how do i access a custom field by creating scripts with the Scriptrunner Connect extension?
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Good morning all! I know that the interface is not that new. But everyone has noticed that The jira service management customers are not longer a section in the menu, now it is all included ...
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We have build company projects under site A (cloud) for proof of concept, when the licenses purchased , we found that it is under site B (cloud), does anyone know if we can transfer the some of the l...
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I have my email requests setup to generate an issue when someone emails my support account. I do not need these users to be "customers" i just need the emails to create issues. So if the email hits...
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Hi, I am useing JIRA Service desk API for create Issue. POST - /rest/servicedeskapi/request Can we post this API without passing requestTypeId? Also, How can we post cust...
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I have a JSM project created for multiple request types, I need to have one request type for only internal viewing and creation, is this possible? If not would it be possible to create an internal ch...
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We are testing Jira Service Desk. Is it possible to unsend a comment created on a Jira ticket? Or could we set up a delay in sending the comment?
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Hello everyone, before we switched from JIRA Server to JIRA Datacenter, we could only display request types that not all customers should see for members of certain groups. However, this function ca...
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Good morning, We have a post-condition defined in Jira Service Management that when a issue moves from a specific status called “escalated”, a issue is opened in Jira Software and the comments are t...
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Dear Experts, While working on tickets, if an agent adds a new participant who doesn't have access to JIRA or the customer portal, they receive an invitation to join the Customer portal. We want to ...
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User "KO" has created an issue, and is reporter, however when another user "EG" and "TV" are looking at the reporter field of this ticket the reporter filled is filled with my credentials "TA", there...
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A request is to be approved but was declined earlier , the new approver is visible in in the "Declined" field in the portal, but the approver has not declined or approved this request yet
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I want to get the design of a form. This contains the field id, accepted values (radio, dropdown values and their individual id). I can't remember how i used to get this.
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Hi, I have permitted my client to raise Jira Service Management tickets through our jira Customer Portal. They can raise it without any issues, Can we show them their pending tickets on the...
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Hello, It is necessary to create so that in the Jira I can choose the ticket resolution date from the calendar and at that moment the SLA starts counting. Example: Today is 01.01.2025 In the cale...
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Hello, can someone tell me what is wrong with this AQL? Before the recent incident it worked just fine.
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Hi, I am using automation to create an issue on a monthly schedule. For this create issue I need to put a lot of information in the description of the ticket, and I am hoping I can use the ma...
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I have created a JSM project for our internal IT requests. Everyone at the company is added to the `jira-servicemanagement-customers-xxx` default group, and the JSM product role for this group is "C...
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Hello! I'm currently exploring options to automate responses during specific non-coverage hours within our SLA calendar. Specifically, we want to address the period: between Friday 6 PM a...
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Is there a way to surface the form in the email notification? We'd like to surface the form that was submitted to the "approvers" so they can easily view what was submitted.
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I have a requirement to link an external form on one of my portal screens. I have hidden all Request types, so no input forms are visible. The data to be shared with users is shared in the Portal I...
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Hello Everyone, Our organization primarily relies on Slack for communication. We've been using Halp via Slack for ticket intake, and our internal ticket submitters have become pretty accustomed to m...
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Hi, I have a QA sub-task (Subtask 1) created under a Task ticket (Task 1). Defects are being linked to this sub-task (Subtask 1) (with "relates to" value). Below the "Issue Links"...
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We have a large inventory of microphones, all under an object type of Microphones. We now need to separate our microphone inventory into two sub-categories, "USB Microphones" and "Recording Mic...
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- atlassian-platform
- jira-service-desk
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