Community resources
Community resources
Jira Service Management
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I want to add Jira issue collector in my site and I am using angular . When i am running script in index.html file it is working but in component's html file the script is not working. I am not able ...
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Good morning We currently have 7 people that are on call on a weekly basis so effectively a 7 week rotation for out of hours. Our finance team has a user account on Opsgenie but the...
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Hi All, I've spent time checking all my settings since when a JSM Customer does a search I found that the Confluence articles were not being returned. Upon unlinking and linking the Knowledge base ...
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Hello, I am using Jira service management to create subtasks. When I add a comment to the subtask ticket, email should be sent to the "Request Participants" and when they reply on the ticket, their...
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Hello everyone. I have a problem to send mail if automation won't run correct. I need to send to initiator (a person who made the change) email. The Send Mail Action returns: Send email Coul...
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Hi there, since we updated to LTS version Jira Management 5.12.5 we have problems with template comments when running inside a Citrix environment - any browser. When selecting new template entry in ...
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■概要 サービス管理とソフトウェアをオートメーションを使って連携させようとした際にエラーがございます 具体的にやりたいこと 「サービス管理上でチケットを作成し、特定者（Aと称）担当に変更した際にソフトウェア上で新しいタスクが作成される」 ■再現手順 トリガー：問題が更新されました 条件を追加する: ・担当者割当て：担当者が「A」に変更された場合にのみトリガー起動 ...
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...ype": 7, "description": "", "typeValueMulti": [ "2", "8", "11" ], "editable": true, "system": false, "sortable": true, "summable": false, "indexed": true, "minimumCardinality": 0, "m...
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Dear Team, Can you please check if there's a possible way to hide the "Summary Field" without pre-setting the value. I understand base on the system set up this is not possible. Howeve...
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Hi, We are looking to configure an automation to check tickets raised under a certain organisation and update the organisation based on contents of the issue summary. The purpose of this is to...
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Hey guys, I'm trying to create a Post Function in a workflow transition that sets the value of the Custom Field where the value needs to be multiple options selected for a multiselect field. I can't...
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Hey all, Our "team-managed project" has just had the new "create from template option appear when adding a new request type. When I choose it there's about 50 premade templates to choose from. I de...
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We have just gone live with our Jira project, and people are replying to the Jira notifications. Which would be fine, except, each reply includes attachments that are not related to issues, for examp...
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I am triggering hourly Assets imports via an orchestration tool which calls the Assets import API then keeps checking the import status until it has completed. I want to use a second orchestration jo...
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Hi community Currently running Jira v9.4.17 Id like to create a comments/running note field accessed by every Jira ticket which shows the same comments in every ticket - so its not a comment field ...
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I have 2 radio button custom fields which we would like the "None" option hidden. I followed the instruction from this article: https://confluence.atlassian.com/jirakb/how-to-hide-the-option-n...
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I'm trying to better understand the info shown in the Responder States tab of an alert. I will see things like "No Rule" but it doesn't tell me rule for what. I think it's only showing that sta...
619 views 3 0 Deleted user April 2, 2024 -
Hello everyone. I hope you are doing well today. I have a question which I am not sure if it is even possible, but let's go. I have an idea to create a round-robin assignment in JSM using ...
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I am working to move one of our departments from a Team-Managed Jira software project to a Company-Managed Jira Service Management project. I am running into an odd issue where the new projects board...
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Just to clarify this question is not for Cloud version. At the Customer Portal, within the 'Requests' button there are 2 options: 'My requests' and 'All requests'. But regardless of which one ...
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When a user submits an issue to one of our JSM service projects, Administrators in that project aren't receiving email notifications from JSM, even though the ticket is listed in the All tickets queu...
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Hi all! I'm working with my team to create a comprehensive timeline of an issue and I'm exploring if there is a way to add flexibility to the date and calendar field functionality for our tickets. C...
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Hi! I’m Crystal, a user researcher in Jira Service Management. We are looking for customers who are interested in setting up the virtual agent together on a 1-hour recorded video call. To qualify...
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A JSM team in my organization would like to set up their notifications such that an assignee receives a notification when a ticket is assigned to them -- but only if someone other than themselves is ...
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Hello all! I'm currently setting up the incident management feature for our JSM instance. Looking for some lessons learned/best practices anyone has experienced while working with this platform. ...
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