Community resources
Community resources
Community resources
Jira Service Management
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When configuring the Jira Svc Management Customer Portal, there are some areas I would like to hide or remove altogether. 1) In the Service requests dropdown where you can view your created or...
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Trying to find documentation on the Requests search feature on Customer Portal. It seems as the though the text search box only looks in Summary. Is there a way to search custom fields, s...
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We are able to create a slack channel from the incident ticket using chat channel fields in Jira. Once it is created, is there any way we can rename it?
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I have some customers, internal and external, and two JSM for each one, but one of them is necessary to use Slack and for the other one teams as a chat, but I can't to connect because it suggests me ...
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I have a list of specific Jira Ids that need follow up. My query lists the specific ticketId filtered by the Assignee. For example, list is 100 tickets, but only 10 are assigned to Mary. ...
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The password is known but the recovery key is not. In an attempt to recover the credentials, I selected the Request Admin Recovery option as I do not have the recovery key. The response stated t...
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I want to make a custom field mandatory for 'Story' issue type. I cannot do it at a project level as there are around 50 or so projects that need the field to be mandated. The current setup is compl...
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Hi! I want to create an automation that sends me an email if a customer not included inside the customer list (in a restricted group of my Jira service management) tries to create a request. Is it ...
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We trying to use an automation rule to create an Asset object using the Create Asset with ScriptRunner extension. We were able to create an object using the format example of {{issue.summa...
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Hi community, I need from your collaboration. I have a workflow with an "approval step" status and I need to change the properties but the "Operations" buttons are hidden. I need to change the prop...
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I want to link assets under Jira Assets under Jira Assets and Configuration Management to the issues.
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Hello, I would like to remove he option to "share with", I have some organizations. Thanks in advance.
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When I add fields to a form that is used in a Jira Service Management request type, the field does not appear to increment the "number of projects" column in the custom fields list in administration....
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Hello! I am trying to add what is input into a custom field (Name of Employee) by a user when submitting a ticket into the issue summary of the ticket. I've found the custom field ID, and have tried...
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I have an alert with an alias like: service@nano-prod||connections||data gateways||data||data://proxy-fg.prod.com and sending a command to close: curl -X POST "https://api.eu.opsgenie.com/v2/ale...
- Question
- api
- cloud
- opsgenie
- opsgenie-api
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Hi Team, We are working in a JSM project and have like 3 stages of approvals. For Example: CM, HM, & PM. CM has 250+ approvers and we added them as a customer approval. HM has 100+ differe...
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Buenos días. Llevo varios intentos en distintos tickets de pasar una tarea a subtarea y me acaba dando un error de "Parece que estás intentando convertir la misma incidencia SUN-1831 en dos o más pe...
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Can we avoid closing an alert manually? or can we retrigger the alert if someone accidentally close the alert. Suppose in alertmanager the particular alert is still in firing state and someone accid...
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...bsp; json_result=True,\ &n...
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When a person is tagged in the comments by giving @ I can see the 2 usernames and email is shown in the drop down. Where i can see that there is only 1 user in the crowd and the jira user management.
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Dear ATLASSIAN Community, There are Security Hub findings that I would not like to mitigate like "GuardDuty should be enabled". Therefore, I've suppressed this finding and closed the Opsgenie alert....
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Hello everyone! I have a problem. I created an automatic rule in Jira that makes a clone in another project. What I mean. I have 2 projects. Let's call them project "A" and project "B". In project "...
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how to flag customer support ticket in jira?
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How to get resolved by names of approvers in reports? Attached screenshot for reference.
Atlassian Community Events
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