I have always set email request type for incoming emails. Are there any changes and I can't find? Project settings-> Email requests-> more (as describet here: https://support.atlassian.com/jira-service-management-cloud/docs/choose-a-request-type-for-email-requests/) is missing Configure email requests.
Requests types are defined. Summary, description are added.
This option "Configure email request type" has disappeared from all SM projects
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Found answer: Project settings-> Email requests-> Connect email account-> ...-> edit-> Request type-> choose needed request type.
Unfortunately seems that Atlassian documentation is not changed yet
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