Community resources
Community resources
Community resources
Jira Service Management
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Hi I want to trim text between "/" to this characters which match "Department". Office/Country/Service Operations Division/Customer Service Department/Service Performance and Quality Operations ...
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I have a question regarding User Licensing for our specific usecase. We want to use Jira Service Management to keep track of our tickets which are sent from our customers. We have 2 Levels of support...
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I was to trying to Imported some csv issues into Jira Service management workflow. Created a Column for a request type and update the name of the request type, But it is not getting attached to the ...
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Hi, does anyone know whats the UI name (fragment name) of the customer portal navigation bar? i only know servicedesk.portal.user.menu.actions but this is of no use for me because i want to creat...
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Hello JSM Community, I’m currently evaluating the Jira Service Management Standard Edition for our organization. Before committing to an upgrade, I’d like to explore the possibility of cre...
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I have a Jira service project in PROD (v8.20.10), where Confluence (v8.5.4) is linked to the project to suggest articles. When the keywords 'PIPS', 'Program', and 'Code' from the issue summary match...
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I want to create blank projects with minimal initial features and then add elements, including workflows, as needed. While I can find some workflow elements within request type templates, I'm looking...
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I've read on this support site several references to a "JIRA Dashboard Calendar gadget", but when I edit my dashboards there is no such gadget listed under "Add Gadget". I must be missing someth...
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Hi All, I want to use "Services objects" in JSM to store information about the various services that we support or use in our systems. However, we do not use Opsgenie we use other non-integrated al...
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Hi I have Jira Service Management in Data Center and I need to reset the SLA each time the incident returns to the same status, that is: Status = TRANSFERRED = SLA 1h (And it starts counting) Inci...
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similar to this question https://community.atlassian.com/t5/Jira-Service-Management/One-user-does-not-receive-Jira-notifications/qaq-p/2288134 I don't get any configured standard notifications from ...
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Hello: How to get custom field and concatenate values in a text field in an issue from linked issues? Thanks
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I want to add an ai chatbot widget to our customer portal that creates tickets. We have a widget for the chat bot designed already and need to train it with the data. Is it possible to integrate our ...
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Hello Jira Community, I am working on a project using Jira Service Management and I need to implement a solution to track the time it takes for an issue to transition from one status to another. My ...
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Our ITSM company-managed project is set to open tickets for anybody that writes to the configured email address. This has been working for a year. Suddenly, however, all tickets opened are set with ...
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Context: We currently have a platform for users to navigate directly to jira service portal to open a support ticket with us if they choose to file one on their own. The problem here is that users ha...
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Hello! We have an issue where users will reply to a ticket from an alias email. Both the regular and alias domains are setup on our account. The customer accounts are created from one domain email. H...
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Using Forms in JSM, I'm looking for a way to capture (and later export or report) the following scenario: Customer should be able to select one or more Supply items, and for each item selected indic...
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I am creating an onboarding form. I want to assign the Service desk team the ticket vs one individual. Is this possible?
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Hello! How can we hide the names of those responsible for comments made when customers access the help center portal? We would like a generic name to always appear, defined by us. ...
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Im looking to make an automation based on time of day, If time is 8-12 then run this If time is 12-6 then run this
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Emails from the portal are being sent from 'Support' and using the variable ${portal.name}, it displays 'Support'. I would like it to display 'My Company Support' - where do I change that? As usual w...
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Many of our systems currently post alerts to Slack. We got OpsGenie because it has a bi-directional Slack integration, and we were hoping to use it to improve our response rate to these Slack message...
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Depending of the issue type an assignee may see it (or not). What is the best and easisest way to limit access to issues? I need some advice on this. Thanks in advance.
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When creating drop down in the form, I selected the option of 'Other'. When the 'Other' option is selected, it automatically opens a text box that says, 'New Option'. Is there a way to chang...
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