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Jira Service Management
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n Jira Service Management, how do I relate the SLA that I create to the maximum response times in an incident?
- Question
- jira-service-management
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...ead of Atlassian Corporate Engineering, and Jeremy Cooley, Product Marketing Manager for Jira Service Management, to chat about: Tried and true practices that helped Atlassian HR maintain and g...
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We have Service Desk for our customers to enter tickets. Our Customer Support team routinely meets with our customers to review their issues list. They can't do this from inside Jira because th...
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I am using Jira Service Management (cloud). This is an existing team-managed project. The team wants to add a work log, but this tab is not displaying within the issue view. I did check the features ...
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I want a screen window to pop up after adding a value to a field in jira. Similar to a transition window. Is this possible?
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Create custom request type templates for Jira Service Management to streamline support procedures and maintain project consistency. In my last article for Jira Software, Jira W...
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How do I modify my "Create" screen? My Create screen has multiple fields that I have removed from my Issues screen. I would like to remove these from the Create screen. Can you provide the step...
- Question
- cloud
- jira-service-management-cloud
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I manage the service desk for a software firm. We currently list all of our clients license expiry dates, cert expiry dates, etc... in a Sharepoint list. This isn't ideal as it's easy for users to mi...
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Hi, I have a JSM portal on which I have several projects. a project is hidden on the portal. This is voluntary, users must go through another portal developed internally for various reasons. ...
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I am trying to figure out how to create an automation where: 1) There are two projects. 2) Project 1 holds the trigger issue. When the description field is updated on the trigger issu...
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I am trying to add a custom field called "KBSF Topic" to an automation. This is a short text field. I have tried issue.customfield_KBSF Topic, issue.customfield_KBSFTopic, issue.KBSF Topic.value. Wha...
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Mi consulta es que tengo un flujo donde en un estado "En curso" se crean 2 incidencias automáticamente y se vinculan como "Review", y lo que me gustaria es que si la incidencia principal quiere pasar...
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Hi, I'm having this odd issue. We have about 15 service desk agents who all have the same access to the service desk because they are granted access as a single group. But one of the service desk a...
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Hello, I work for a small healthcare organization that recently transitioned from Data Center to Cloud. Even though it's only been a few months since we made the switch, we're already seeing a stead...
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Hi! We have a Serivce Desk Project, and we would like to clone an issue to another Business Project, when a user creates a ticket using the portal. We select the 'SuccessFactors' in the portal, an...
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How can I efficiently create an on-call schedule utilizing a round-robin rule to ensure fair distribution of tickets, particularly when shifts overlap? What strategies or tools could facilitate this ...
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Hi, Can we create the jira automation rules itself from rest API, I am able to create it via Web UI, but for better management I want create the automation rules using JIRA API. Do ...
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We're facing an issue while using the JIRA REST API to dynamically create required fields in the DOM. The problem arises because the types we get from the API sometimes don't match the actual input t...
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Una vez que he creado filtros rápidos, quisiera "ponerlo en privado" para diferentes miembros/usuarios que trabajan en mi proyecto, es decir. si creo Test 1, Test 2 y Test 3 como filtros rápidos, Sol...
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Hello Team, One of my colleagues is unable to log clock work in Jira. Gets the following error: Clock error (ID: lw65yf96). I have attached the screenshot of the error as well. The task is assigne...
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Hi there! We would like to set up the Jira Portal, and allow users to use very strong passwords only. Where can we do that? Thanks, Máté
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Hello everyone. I was wondering if it is possible to somehow trigger an automation rule every time an SLA gets paused using some workaround because out of the box there is no such trigger. ...
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I have created the Rule for the daily stand up updates . It is allowed to trigger at scheduled time but it triggers multiple times, so i have to disable the rule . Please help me on...
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I have a business project company managed and i want to edit the name of the columns of the project.
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| September 10, 2025 3:07 PM PDT |