Community resources
Community resources
Community resources
Jira Service Management
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Hi, i would like to referral user to the self-service and finish the incident task by the special status like "user has been referraled to self-service". Is it possible to do it without change the w...
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What tips and suggestions do folks have when using JSM primarily as a service/support desk (taking questions/requests/problems from customers, and answering/solving them) - for automation using JMWE?...
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Bonjour, Je souhaite déplacer mon espace de travail de Trello vers un nouvel espace de travail créé. Comment puis-je procéder facilement ? Merci d'avance.
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- halp
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We want to add the value/option in the already created custom field ‘Office code’. For e.g., We are having a custom field named ‘Office code’ (Field type : Single list single choice ) in which the o...
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Hi, I want to add some custom fields that exists in Issue view to Customer Portal Requests List. How can i edit this screens fields ? Thanks, Okan
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Caused by: org.springframework.beans.BeanInstantiationException: Failed to instantiate [com.ifountai
I am trying to configure the opsgenie API for creating the alert from my spring boot 3 application. Here in the configuration class created the AlertApi bean @Bean public AlertApi g...
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Hi all, I currently have a 250 agent license. But that option is now no longer and the min is 500. I can't afford double the cost so what options do I have?
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Hey, I recently started seeing options for List and Issues option in project sidebar. From top view, I see that both are mostly similar. Is there any known difference that can be ut...
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Hi ! I would like to assign and notify a group in a jira issue. If it's possible how can i do it ? Have a good day !
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Hello, Is there a way to implement a remote desktop connection through JSM? Is JSM can be integrated with Cisco IP phone? Is JSM can be integrated with my assets and endpoint module?
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Hi all! I need assistance with an issue where PNG images in forwarded emails sent to the support email address to open new tickets are displayed as base64 encoded text in Jira. Does anyone else had ...
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Dear Atlassian Community members, I am trying to organize the Project in the Portal with having 2 Service forms plus a folder (Portal Group) with a set of 8 Request forms. Is this in anyway possible...
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...red", "emailAddress": "fred@example.com", "displayName": "Fred F. User", "active": true, ... } I'm assuming that the field "active" is the one I'm looking for. However the value of this "a...
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I have added user as customer but they have access to make changes on the projects. How do i remove elevated rights for customer and give them read and comment only
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...ustomfield_10762').setRequired(true); // Show an alert message alert('Attention! The field "Field10762" is mandatory.'); } else { // If the value "13217" is not selected, make the Field10762 field o...
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Bonjour, Je viens d'activer l'option "Satisfaction client", hélas à chaque clôture de ticket, les utilisateur ne recevoient pas l'enquête de satisfaction à remplir. Pouvez-vous m'aider? Merci à vo...
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- jira-service-management
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Previously it was possible to edit the displayed customer names in the administration section (admin.atlassian.com -> Directory -> Jira Service management). This function is now disabled and th...
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Hi all, some previous employee created an opsgenie account under an unknown email address. We know what the workspace is, but we cannot access it. My question is, can Atlassian tell us at least w...
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hello, Could someone help me hide a priority type when opening the ticket? my JIRA is configured in Portuguese, Mais Alta = highest I want to hide this option
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Hi all, Our IT Dept handles the intake of all system access requests via JSM, regardless of whether the apps are IT-managed. I would say 85% of our apps are managed by IT, but for those other 15%, w...
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Hi, I have configured the Jira Software integration for my Jira software project and can create Jira issues manually from alerts but cannot get the issue creation rule from "Create and update Jira is...
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- opsgenie
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n Jira Service Management, how do I relate the SLA that I create to the maximum response times in an incident?
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- jira-service-management
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...ead of Atlassian Corporate Engineering, and Jeremy Cooley, Product Marketing Manager for Jira Service Management, to chat about: Tried and true practices that helped Atlassian HR maintain and g...
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We have Service Desk for our customers to enter tickets. Our Customer Support team routinely meets with our customers to review their issues list. They can't do this from inside Jira because th...
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I am using Jira Service Management (cloud). This is an existing team-managed project. The team wants to add a work log, but this tab is not displaying within the issue view. I did check the features ...
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