Community resources
Community resources
Community resources
Jira Service Management
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Tenemos filtradas un grupo de incidencias correspondientes a nuestro equipo, y todas ellas deben pasar a la vez de In Progress a Ready to UAT, y no encontramos la forma de hacerlo en bloque. H...
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Hello, I´m new to Jira Service Management (cloud) and we are now testing it. I´d like to ask if it´s possible to add customer name either into the log in message or introduction text of self ...
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How to set up sending email notifications to all customers in the Jira organization when an event happens like a comment (Added/edited), transition occurs in the status of the ticket in the w...
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We want to have a demo of the Jira service management cloud version capabilities and ad features. How can we get that?
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when we had Halp. every time we used the :ticket: emoji on slack it would auto assigne the ticket to the person who triggered the emoji. now that Halp is gone. is there a different way to do it ...
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by default, the issues are displayed based on the key ASC, how can I sort issues based on the due date?
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hi, I hope you are doing well i would like to ask if we can manage SLA in the free version. can you help me adjust SLA and manage my account or edit as per my requirements ? what is the cost o...
- Question
- cloud
- jira-service-desk
- jira-work-management
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Hi there! I need all the help the community can give me with this issue. I have an automation rule which works with a Webhook as a trigger. After that is triggered, it has to create an issue....
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I need to config alert and on call opsgenie for jira service management
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Hi everyone, is anyone here know how to create rules where my user fill up the due date in the ticket and automatically add the fill up due date in front my ticket summary? Example when user s...
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I had a lot of history of request to JIRA ticket service over 2 years. but I haven’t been able to access any of history since some point of time. Also, I can't view the requests I recently submitted....
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I'd like to have multiple people on call but based on the tag of the alert, different individuals should be looking at addressing the issue. Something like, if tag contains 'X' then notify ...
- Question
- opsgenie
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I created app with forge with handler for http events. On which endpoint i need to send my request to trigger that app function? Im tried https://api.atlassian.com/ex/ari/cloud/{appKey}/forge/ap...
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Recebo o chamados de clientes por meio de um e-mail atrelado ao Jira, o cliente manda para: xxxx@gmail.com e automaticamente o Jira abre o chamado. Porém se o cliente envia o e-...
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We have a board in Jira that centralizes the security team's vulnerabilities. The other teams responsible for resolution have their individual boards. The idea here is, we want to link our securi...
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Is it possible to enable login-free portal without allowing auto-created user accounts? We already have email setup to auto-create accounts when our service desk project receives an email and it loo...
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In testing my portal setup, when I click on Help Center, I see the one I am building and the default help center. How can I hide the default help center?
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Teams, Users, On-call & escalation all defined. We want to use the fully integrated "Operations" feature inside of JSM-Cloud, not the older independent OpsGenie Cloud
- Question
- opsgenie
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hi, I am attempting to use the Opsgenie python API to fetch a list of alerts, but I only see the post request for creating notes and did not see a get request. Wondering would it default be in r...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I'm trying to use a custom field in a virtual agent intent. I added/saved it but it's not displaying when testing. The custom field works when manually creating a ticket in the portal. Any insight o...
1,166 views 2 0 Deleted user July 22, 2024 -
In Opsgenie there is a no-one "user", does anyone know if you can add multiple no-one users? Use case: In the same rotation we have multiple shifts (think three 8-hour shifts in a ...
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All of a sudden, I get to see the last comment on top, from the user's perspective I had this configured to display all comments from old to new, with the detail that the recent entrances were visibl...
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I am working with an account that has the "Organization Admin" role, but i cannot access Ops Genie at all - any attempt just redirects to https://environment.app.eu.opsgenie.com/auth/login?type=sso, ...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Occasionally service tickets will come in and the reporter is listed as our support email address instead of the actual client's email address. Usually, I can find their email address within the tick...
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Atlassian Community Events
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| 28 | |
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| 2 hours ago | ||
| May 29, 2025 11:41 AM PDT | ||
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| February 24, 2025 1:07 PM PST |