Community resources
Community resources
Community resources
Jira Service Management
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How to proceed this products
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I have a team that wants to do more customizing of the Customer Satisfaction survey. They'd like to adjust the number of options for the user to select from (default only allows 1-5 with no abi...
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When I go to an on-call schedule I can export the calendar that lists the entire team's schedule. But I only want to see my own on-call schedule on my Google Calendar, not my teammates'. How do I do ...
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- opsgenie
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Within "Resolution code", I seem to have duplicate of some of the fields. I would like to understand why I have duplicates.
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How can I amend "Resolve this issue" form? I would like to add another category below issue. See attached.
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Email Notification is not receiving to Reporter after commenting(Publicly) on a ticket by Asignee or
Hey There, We are encountering an issue with the "Email Notification - Once Commented (Public Comment)" feature in Jira Service Management. Specifically, customers and reporters ...
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Hello community, anyone have suggestions or could confirm that the smart value {{worklog.comments}} is not working within Jira Cloud? I've run multiple tests and the resulting email always is blank w...
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I would like to link several fields to the summary so that they appear one after the other in the Summary field. Is that Possible?
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Hello I have two list-type fields, one is "Request Type" and the other is "Products". I would like to make a connection so that when the Agent selects the "Request Type", an option is already...
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Getting issue could not retrieve profile information: Unexpected token O in JSON at position 0 when using external OAuth2.0 with Atlassian Jira.
381 views 1 0 Deleted user August 13, 2024 -
Hi Team, I am Darshan Hiranandani, need to sort linked issue types based on their creation date within each category on the view screen of an issue. Specifically, I want the linked issues i...
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We have initialized a new project for customer support. We added our custom email provider as incomming support email, but jira pulls the emails too often and the mail server timeouts periodically. ...
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Sorry if this is hard tounderstand as it it a machine translation. I am in the process of creating a process to split the value of a custom field in an automated process and store it in a variable. ...
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We are slowly starting to roll out JSM. However, as part of planning, we need the list of default fields and values. I did find this link searching the JSM Cloud Support Document page. htt...
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I have all notifications enabled on Jira's side, but I'm not receiving any emails (e.g. when I get assigned to a ticket). Could you please check if my account is on the suppression list on the A...
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Hi, I'm new to Jira and actually filling our service project with content by forwarding mails into it. I've found, that it's possible to assign multiple tickets to a person, but I do not find a pos...
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Hi We are moving from spiceworks to jira, and were wondering if there is a spiceworks-like set of operators or is it to set up in any way? email operators in spiceworks start with # for example to ...
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I want to sort the linked issuetypes based on the creation date for each category of that issue type in the view screen of the issue.For example, if an issuetype has related to, relates to category l...
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I have custom asset object field if dont have data in this object, can I type data to this custom field?
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Description: We are experiencing an issue with the JIRA Service Management REST API where the OAuth2 permission with granular scopes seems to be insufficient. Specifically, we have checked the permi...
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Hi, How can i fetch link ID details for all calls which are linked to one another through an API
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Hi user Password resetting is disabled for your user name. Please ask your Jira Service Management administrator to enable password resets.
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Following documentation : Connect Jira Service Management to Slack and Microsoft teams (atlassian.com) I cannot get the Assist bot to setup in a different channel in a T...
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Hi, can anyone help with some advice on how to add new column headers in a Service project board. I have full admin access. My goal is to add a new custom field 'Labels' that allows us to have swim l...
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Can Opsgenie monitor events from Salesforce Service cloud? then create tickets in Jira, etc?
- Question
- opsgenie
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