Community resources
Community resources
Community resources
Jira Service Management
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I'm trying to restrict the ability to view and interact with tickets so that only the requester and request participants can see and interact with the ticket. (My agents should still have normal acce...
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Is it possible to remove the option to create a request from an empty queue? We only want people to create requests via the portal.
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Our purchasing team would like to create a purchase request form that allows the submitter to add multiple items to the request in a table. For example: Questions 2-7 requires the user...
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We have an automation rule that sends an email notification when a customer opens a ticket through sending an email. The email notification is configured to send as HTML. However, when received, the ...
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Reposting this as I have the same question I have several jobs that would greatly benefit from the ability to schedule comments in advance. Scheduling asking update on tasks Avoid...
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Eu tenho um campo personalizado de data que se chama "Data de Vencimento". Se trata de um campo que eu irei adicionar na fila dos meus chamados, porém, eu gostaria de fazer uma automação que preench...
- Question
- automation
- jira-service-management
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We have an Exchange email account that we utilize for user to email in requests for the past month or so we have been seeing a boat load of Rate Limited failure in the connectivity logs and people co...
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I adjusted the 'Platoon' project filters to have the tickets show up in their board from "Spectrum 1" but it's not working.. it is working when I added other projects to the Platoon filter but not th...
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Hi, Community, In today’s JSM June product spotlight, we’re diving deep into IT Operations! We’ve got five of our JSM Product Manager All Stars sharing their best tips and tricks for ...
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Looking to use Intune to push out the asset management discovery agent. Is there any details available for this process? And any help on any configurations that are needed would be a big plus. ...
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Why would my data in a issue / task not carry to a sub task. I.E. I have a custom field VENDOR CONSTRUCTION COMPANY in my tasks which is populated but in my sub task it is empty
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Opsgenie was configured to fire alerts to JSM and JSM automation create incidents from those alerts but alerts from other departments that uses opsgenie is also being fired to JSM and incidents are b...
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I have been running an automation rule for well over a year without any problems. However, I just noticed that it was silently failing around March this year. Automation rule is set as this: How to...
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We have multiple applications based on application field value we need to assign the ticket automatically to Group (Plugin Field - plugin Group assignee). please help me with script runner script to...
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Hi, can I create one dashboard for many projects? What permissions do I need for that?
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Dear Community, I'd like to limit the choice for Customers down to specific values appearing in dropdown lists / filters you can use in Help Center => Requests: The question ...
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How can I set the HTML inside the description?. Field description renderer wiki style already set but HTML not working
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I have a number of configuration errors on a Jira Service Management project which states: The {Request Type/Form name} request form contains configuration errors The following h...
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Hello. Following some guidance from the community yesterday, I have set up an initial service desk application using JSM, however the use of organisations has presented me with some issues. Our sof...
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Hi, I am trying to trigger an action using Automation for Jira on a create event that is conditional on a specific string being in the issue description. Inclusive of quotes, the string is "Sy...
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Hi, We've got following automation in our JSD project: After issue is cloned, we'd like to add a link to cloned issue as a comment in original issue. We can't figure out...
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We are currently utilising the 3 user free tier of Jira Service management as we have one person managing everything in Jira. I am now putting together a plan to migration to Standard and a 20 to 30 ...
553 views 6 0 Deleted user June 25, 2024 -
I have set up an alert using Jira automation to send an email a day before a ticket breaches its SLA. However, the automation is not triggering. The ticket is in the "In Progress" sta...
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Hi, I need to filter my board by epics, whose summary starts by BGS. I added this quick filter but it doesn't return anything, so not sure what I am doing wrong. Anyone can give me...
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When a ticket is opened in Jira Service Desk, we want to add information about the SLA period to the notification sent to the customer. How can we do this?
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Atlassian Community Events
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| 17 | |
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| 45m ago | ||
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| October 29, 2025 8:42 AM PDT | ||
| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT |