Can Ops Genie raise alerts/notifications from inbound emails?

[Dave Schaible]

Part of my customer support system is a ticketing portal that generates emails when a ticket is created, can Ops Genie take those emails in and alert on them based on criteria we define?

[Mikael Sandberg]

Hi @Dave Schaible,

Welcome to Atlassian Community!

Yes, you can use emails to generate alerts, if you go to Integrations there is one for Email. Have a look at this KB for more information on how to set it up, it easy to do, all you have to do is give it a name and associate it with a team and then Opsgenie will generate the email address for you.

[Dave Schaible]

Thanks for the quick response!