Hi All I have a question that I think should be simple to answer. I'm very new to AQL and am having trouble wrapping my head around how to do seemingly basic things. Here's what I want to achieve. ...
I have an Action policy that links an Action to certain alerts. The alerts have a notification policy linked that will auto-close. I've noticed in some cases the Action policy fires after the ...
I have a list of assets which has to be reviewed once or twice a year. The review date is an attribute on the asset and is set manually. When the review date has passed I would like an email to go ...
Dear Community, I have built the service level targets successfully. But as soon as I add lebels as a JQL for qualification, they are not working. Question? Are we allowed to use lebels in JQL ...
Good Afternoon, I am relatively new to using Jira (Cloud) and I am looking to see if what I want to do is possible before I start researching it further. Within my Objects, I have two attributes ca...
Hi team, I hope you are doing fine. I have a problem with importing a larger number of objects. On some large object types, I got importing time, which is taking an hour or even longer for about 5...
Good afternoon, everyone! The following story happened to me. I use zabbix integration in opsgenie. After I disabled this integration, I kept getting alerts until I disabled the action in Zabbix to s...
Hi Team, So when we book out a meeting room, with the email address which is the same email address as the "connected email address" it will generate a new ticket. Anyway to stop this...
Hi there, Could anyone confirm my unfortunate suspicion that it's not possible to Send automatic notifications when a task isn't moving? For example: WHEN: issue is assigned WAIT: 2 days IF...
Hello, We are on Jira Service Management Cloud. We have several forms on Jira Service Management and we'd like to enhance our forms so when a customer opens a request and have to fill in its addres...
Hello, We have been configurated the Entra in order to import in JSM (Insight) only users via API. But regarding the guide configuration, we did not enable Application and Group according t...
Hello Team! I have one question regarding the automation of tickets for providing access to services. Introductory: We use cloud JSM and use the third-party PeopleForce service as a personnel a...
Hi i have one instance of jira cloud products paid annually 1. Jira Software 2. Service Management 3. Confluence. I would like to create second instance paid monthly for Jira Ser...
{{#if(equals( {{issue.comments.reverse().get(0).created.jqlDate}}, {{now.jqlDate}} ))}}{{issue.comments.reverse().get(0).body}}{{/}} But it return syntax error. I would like to compare the ...
Hi There, can anyone please tell the exact difference in details in between the below roles a) Users b) Customers for reference attached a screenshot
I have to make 3 SLA's on Time to first response in JSM, and they breach every 5 minutes 1 by 1 like one is run and assign a user then after next min next SLS is run and assign to next user and same ...
When we started out with our Jira Service Management implementation we started registering our users of IT services as assets within the same object schema as the IT assets. However the scope of our ...
Here are open issues with Github advanced security integration with Jira : Team can not add their own repository to container security in Jira project. For some yes for some not. Strange Jira...
Hi, their! I am newbie in Automatisation Jira I have a issue, I need to create a request for a JQL query for automation in Jira If there are tasks for approval, then send a m...
Good morning, I need your support. How can I change the email address of outgoing notifications from Jira? We have a dedicated email where user submissions go in. I would like them to get re...
Hi there! Automation: Is it not possible to fill a custom field with Issue reporter? This is a Company-owned Business project (Service license) Any help including a workaround wi...
Hi I am having a JIRA Automation that i am trying to use for Tasks Assignments based on set of rules. The Automation runs smooth for the First If Condition and if does not match, then it does not go ...
Can we edit Send button as Submit?
Hi, We require all comments to be visible by default on all issues. Currently it only shows the last 5 comments, the rest are hidden and must be expanded manually. Our issues have ongoing discussio...
Hi all, Today we got an error when using JSM Chat app in slack to create an request. The message reported by Assist is as shown in the picture. I would like to ask where I should check the error log...
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