Community resources
Community resources
Community resources
Jira Service Management
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Hello, I need to understand what happens if you are called by OpsGenie when you have multiple phone numbers listed in your personal profile. The specific example I have is if someone has two p...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I am looking to expand from the free instance of JSM and was wondering what the monthly cost will be to add 10 more agents to the 3 I have currently? Regards
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We have several projects, each with a different set of groups they need to assign people to. By default, the group picker in all projects displays groups that have a "*" prefix. We also have groups t...
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Hello - I am trying to create a JSM automation using Assets attribute information. I want to create a new ticket based on the refresh date attribute for Assets (laptops) and add information about the...
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Per the Atlassian team, Help center portal - how to customize tickets sort, the Updated Date column should be available from the Customize Columns screen. I do not see this option (as...
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hello, Do you know if there will be any update for the IA for this feature : " Summarize an issue's details using Atlassian Intelligence We would like to see for the summar...
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Atlassian makes it sound simple, but it feels far from it. I added options to a workflow not realizing how difficult it would be to remove them. My question is simple - how on earth do you edit a wor...
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I am unable to view the attached forms via the app (Jira). Is there any configuration?
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When a Team Member exits our company, we desire to remove them from their software licenses setup in Jira Assets as objects. I would like to utilize a Jira automation to accomplish this. ...
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Hi, community! How can I create a filter for a dashboard to see time that passed from creation to closure of task with excluding some statuses in between. We have such an SLA but want to see tickets...
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Hi, I have changed the email address to submit tickets tickets on an ITSM project in the past and it seemed to not allow any updates to the user of progress once changed. I am referring to changing ...
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Hi , I hav e two questions: - it is possible to decide , within an organization, which external clients share their requests from portal and which ones do not? - Is it possible, within an organizat...
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We have different teams working in ICT. We assign tickets to the groups, and then the resource who is working on any ticket, assign it him using "Assign to me" option....I need to know to put "Email ...
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Hello, we migrated our Jira from Server to Cloud about 2 weeks ago and now we have the following scenarios: Scenario 1: A customer raises a ticket in our Service Desk A. The ticket i...
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I have sync active directory in JIRA but the problem is if a user account is disabled it is not appearing in "Reporter" field...If we receive a request from a user whose account is inactive s...
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have user who creates multiple requests with same subject line which, rather than creating a new issue , it adds it as a comment to an older ticket? ( ie the reverse to the FAQ) any guidance wh...
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Hello, we are working on improvements in our self service portal but I´m struggling with following things. Could someone help me with it please? 1. when ticket is raised today, the message sa...
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What are the Jira default database table entries to be removed if we want to delink an issue?
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Hi, is there a way to auto assign a group of non-licensed users as participants to for a specific custom group I have created using Automation? I can do this for Watchers but not participants...
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Hello, we´d like to customize some steps in self portal when customer wants to adjust/reset his/her password. Please look at the 3 wished changes and let me know if and how is that possible. T...
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Hello guys, I have a filter that i am subscriber. It sends e-mails daily. In the email, issue type icon is shown perfect there is no problem. But Parent Link column does not show issue type icon pro...
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Hello, I´d like to ask for support, as I haven´t found anything in documentation. We´d like to add one sentence in the yellow marked area into this screen (see picture). Is that even p...
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Hello have question with notification when someone made comment. Possible make that if write Agent comment, he don't get message to email about self comment ? Agent need just get information from rep...
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Hi, We need JS users with browse project permission in JSM project, but we do not want to this users have this projects in portal view. Is possible? Thanks
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How can I automatically change the default Instructions field depends on user selection in dropdown? I can't find the name of field Instruction on automation edit issue. is there any possible way ...
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Atlassian Community Events
| User | Count |
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| 21 | |
| 12 | |
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| 4 |
| Subject | Author | Posted |
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| 3 hours ago | ||
| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| June 18, 2025 4:57 PM PDT | ||
| May 29, 2025 11:41 AM PDT |