Only one user reported that emails are not converted as a ticket in JIRA

[Kalaiyarasi Mani]

Only one user reported that emails are not converted as a ticket in JIRA

[Joseph Chung Yin]

@Kalaiyarasi Mani -

Based on the image, the user doesn't have access to the JSM project.  You should also check to see who is the actor of your automation rule.

You need to verify the project permission setup via Project settings >> Project permissions + your project users role assignment via Project settings >> Peoples.

Hope this helps.

Best, Joseph