User reported that emails are not been converts as a ticket in JIRA

[Kalaiyarasi Mani]

Only one user have an issue to create a ticket in JIRA through email.

Whenever someone send an email to servicedesk team it convert that as ticket in the JIRA system. But for a particular user we have an issue now. 
Attached screenshot for more info 

[Joseph Chung Yin]

@Kalaiyarasi Mani 

Welcome to the community.  This is odd that only one user is having the problem.  Did you check to see if the sender is sending to the appropriate email address same as your other users?

BTW, it seems your attachment is not associated with your ask at this time.

Please advise.

Best, Joseph Chung Yin

[Kalaiyarasi Mani]

[Kalaiyarasi Mani]

@Joseph Chung Yin Could you please check and help me further with this issue.