Community resources
Community resources
Community resources
Jira Service Management
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Hi, Looking for the best way to create a dynamic cascading form for out portal. Similar to the Atlassian support form. Looking if option 1 was selected it would show more questions apposed to opti...
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Opsgenie’s alert activity logs are a powerful tool for tracking the lifecycle of an alert from creation to closure. By understanding how to use these logs effectively, you can debug issues with your ...
- Article
- opsgenie
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Hi, I created an automation rule to automatically close any case under status "Waiting for Customer" if no response is received after 14 days and add a comment to the case. The automation rule is add...
- Question
- cloud
- confluence
- confluence-cloud
- jira-service-desk
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I need to manage my automation runs (roles) by dividing them be between projects
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Hello Community, I need to create an automation that notifies reporter that his action(s) required and after x days the ticket will be closed. I guess this is easy enough. The problem is the excepti...
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Hi , I am migrating cloud to cloud project from one site to another, after migration, , I would like to hide project from destination portal ( from all members of the project) so that they wont be ab...
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I am currently using JMWE to create a new request when an issue transitions to a status. In the create issue I set the Summary how I want it with some information from fields from the original issue ...
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Good morning everyone. I have an issue with JSM as the projects were open and externals could create their own account to send us a ticket. We had to disable external users being able to cre...
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I paid for tuition deposit and my request status changed from SUBMITTED to WAITING FOR CUSTOMER a week ago. what does it mean and how long will it take for my request to be processed
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I need to add multiple users as request participants to a large number of issues in Jira Service Management. I am looking for a method to perform this action in bulk rather than adding p...
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Hi, I would like to connect Microsoft 365 email to my jira service helpdesk. I can go to project settings --> channels --> email and click on the microsof...
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We need to understand the QR Code Type used by Atlassian in JSM in order to purchase the correct scan guns. Thanks
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Is there a way to limit the type of issues that are available? I keep missing the location on how to turn certain issue types on/off.
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I am trying to use the Service Management Widget (Contact Us button) on our websites but our content-security-policy (CSP) is blocking it. The only way to make this work is with setting the CSP with:...
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I'm trying to use a smart value that links to an Assets Object Key, or attribute, to put into the Assignee field, in an automation. The purpose behind this is maintainability. I haven't found any syn...
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We have a large list of organizations we would like to add to our JSM project. The CSV import errors stating the organizations must exist before an upload works. Is there no way to bulk import organi...
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Question is stating that we're running Server, but I input Data Center. Not sure why Server is displayed. I usually get to the .obr by clicking on the "Already have Jira Software o...
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I have several JMWE scheduled actions that just seem to stop running. One, for example, is currently set to run at 40 minutes past each hour, and transitions items that match the JQL to a resolved st...
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Hello, Today to see the info of the organization in the client Tab we need to do 3 clicks. Do you know if it's possible to freeze the window to be open all the time on a ticket and see all&...
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Customers onboarded by using an AD group in Saml were not removed or disabled once the group was rem
We are using Atlassian guard to authenticate users through SSO. We have changed the group connected to the user groups but the users are not removed from our JSM instance. Earlier we had a group sy...
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Hi All Im just wondering coz i want to create an automation for my main ticket that will automatically close after 2 weeks of last comment date and all linked issue is on close or completed status. ...
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Hey, Community, I hope everything is going great. I've just enabled the Atlassian Assist/Virtual Agent for Slack and changed the name, but I wanted to know if it's possible to change the profile pic...
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I recently find some of the emails are being suppressed. Customer Access in Open for the respective project. Also only doing Emailed request as a project So I wanted to know these thing...
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We are trying to implement ticketing system in Jira service Management. When people are sending email for raising request, it automatically suppressing there mail id. So people are not able to get re...
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I currently have all of my Confluence (Data Center) knowledge base organized into spaces by topic and I'm trying to link each space to my Jira Service Management Data Center project. However I'm runn...
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