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Some Organization field not display when ticket was created.

Yelizaveta Otroshchenko
Yelizaveta Otroshchenko
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November 26, 2024

Hi community! I need Your help with Organization in JSM.

In Organization i have some fields (Project - Directory - Organization - open org):

Field 1 - Text

Field 2 - Text

Field 3 - link

Field 4 - Text

Field 5 - Phone

Field 6 - Text

All these fields have data. But when ticket was created, one field doesn't display in Organization block in this ticket:

Field 1 - Text

Field 2 - Text

Field 3 - link

Field 4 - Text

------

Field 6 - Text

What could be the problem?

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Lacy Saute
Lacy Saute
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December 10, 2024

Hi Yelizaveta! Possibly that field is not set to display on issues. You can check under Organziations > Manage detail fields > Manage issue view.

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